Imperial Toyota - Service Center

sevice The service rep(Jaime) was polite,professional and prompt-what more could a customer ask for....as with my previous rep(Mackenzie)....i believe they b The service rep(Jaime) was polite,professional and prompt-what more could a customer ask for....as with my previous rep(Mackenzie)....i believe they both deserve merit raises!! More

Scheduled maintenance Efficient, friendly & exceptional customer service. Ashley loves her job, enjoys helping customers and cares about delivering a great customer experie Efficient, friendly & exceptional customer service. Ashley loves her job, enjoys helping customers and cares about delivering a great customer experience. DCH should be proud to have her as a member of their team! More

I feel like I have a new car I was considering buying a new car Jaimie was so delightful when she was finished with my service repairs and the detailing I felt like I did get a n I was considering buying a new car Jaimie was so delightful when she was finished with my service repairs and the detailing I felt like I did get a new car wow More

Customer service I was acknowledged from when I walked in the door. Services were explained. Service coordinator friendly and very knowledgeable He was new to the lo I was acknowledged from when I walked in the door. Services were explained. Service coordinator friendly and very knowledgeable He was new to the location but I felt reassured he was confident and very helpful More

120,000 mile service. The check-in process was very efficient. Mackensie was great to deal with, Very friendly and knowledgeable. The work required was fully explained a The check-in process was very efficient. Mackensie was great to deal with, Very friendly and knowledgeable. The work required was fully explained and completed on a timely basis. More

FULL VEHICLE MULTI POINT INSPECTION Excellent Services and schedules. CHRISTOPHER PECK HELPED OUT WITH IDENTIFYING THE NEEDED SERVICE ON STRUTS; ASHLEY SHANNON HELPED OUT WITH SCHEDULING Excellent Services and schedules. CHRISTOPHER PECK HELPED OUT WITH IDENTIFYING THE NEEDED SERVICE ON STRUTS; ASHLEY SHANNON HELPED OUT WITH SCHEDULING, AND MACKENZIE HAYES HELPED IN COMPLETED THE SERVICE AS PER REQUIRED. More

40 mile check-up and oil change. Jamie greeted us and explained everything that needed to be done. When it was determined that we needed struts, and they had to be picked up the thei Jamie greeted us and explained everything that needed to be done. When it was determined that we needed struts, and they had to be picked up the their warehouse, she offered us a loner car. More

Excellent service and work Jaime & crew helped us out with our daughters car. It had unknown problems with strange sounds. The problem was solved along with other issues we were Jaime & crew helped us out with our daughters car. It had unknown problems with strange sounds. The problem was solved along with other issues we were not aware of ..will definitely return. Excellent service and work !! More

15000 mile check up Thank you for a great appointment. Starting with the service advisor- she was awesome and very personable! She even sent me a video that the mechanic Thank you for a great appointment. Starting with the service advisor- she was awesome and very personable! She even sent me a video that the mechanic made explaining what was done to my vehicle. So over the top! Even though I am not completely pleased with my vehicle the service was amazing!!! More

It was great! They got my car done very quickly and were very professional and friendly. I would definitely come back to this service center. I have always had a po They got my car done very quickly and were very professional and friendly. I would definitely come back to this service center. I have always had a positive experience. More