Imperial Toyota - Service Center

Oil change, inspection and service Shawn at DCH in Milford was very pleasant to deal with. We appreciated his honesty and his easy going personality. He made the experience positive. Shawn at DCH in Milford was very pleasant to deal with. We appreciated his honesty and his easy going personality. He made the experience positive. More

Excellent service advisor, McKenzie. Quality work which was promptly done. Everything was thoroughly explained.People were friendly and informative. The waiting area was quiet and comfo Quality work which was promptly done. Everything was thoroughly explained.People were friendly and informative. The waiting area was quiet and comfortable. I had no complaints. More

Great! Was great. Very friendly, efficient and expectations were set at the beginning and they delivered on those expectations. I would recommend Mackenzie t Was great. Very friendly, efficient and expectations were set at the beginning and they delivered on those expectations. I would recommend Mackenzie to anyone that brings their car in for service. More

Great service First time at this dealership. Recently moved to Milford from RI. Makenzie was very helpful. She showed me around the facility and made me really fee First time at this dealership. Recently moved to Milford from RI. Makenzie was very helpful. She showed me around the facility and made me really feel comfortable as if I have been going to this deslership. She truly deserves 5 stars More

A productive hour and a half I always take work with me, so it seems your service takes only a few minutes. Your staff--this time Angelo--is helpful, pleasant, and professional. I always take work with me, so it seems your service takes only a few minutes. Your staff--this time Angelo--is helpful, pleasant, and professional. Great work. More

RECALL SCAM Words can not describe how absolutely SHOCKED I am by DCH's approach to taking advantage of customers who come in for "No Cost to the Customer" recall Words can not describe how absolutely SHOCKED I am by DCH's approach to taking advantage of customers who come in for "No Cost to the Customer" recalls. This is the 2nd time that DCH created a SCAM related to something that should've been covered by a Toyota recall. The first time was a motorized side door recall where I had to pay $135. And just last week they tried to charge me $500 for a piece of plastic that was involved in the shift assembly recall. This is a practice they need to stop and I'm in the process of relaying my experience to a media outlet that does stories on fraud and scams. The ONLY positive, and I truly mean ONLY, was my experience with Dave Skehan. He was very professional, friendly, and customer focused. He's a great guy and it's too bad he has to work for thieves. CRyan- Holliston, MA More

OIL CHANGE BECAUSE OF ANGELA THE CUSTOMER SERVICE MAN. HE WAS RESPECTIVE, KIND, NICE AND AM GLAD HE WAS MY CUSTOMER MAN. THE RECEPTION LADY WAS LITTLE UPSET MEAN BECAUSE OF ANGELA THE CUSTOMER SERVICE MAN. HE WAS RESPECTIVE, KIND, NICE AND AM GLAD HE WAS MY CUSTOMER MAN. THE RECEPTION LADY WAS LITTLE UPSET MEANING UNHAPPY HAPPY. More

Very satisfied From booking my appointment with Jeff to my shuttle ride to and from , everything was timely, convenient and pleasant and the 5 point detailing was l From booking my appointment with Jeff to my shuttle ride to and from , everything was timely, convenient and pleasant and the 5 point detailing was like buying a brand new vehicle!!! Got my maintenance check up all at the same time ... More

First service Jeff provided Great service It was really fast and professional Jeff was Informative About the service and the warrantee information Would recomm Jeff provided Great service It was really fast and professional Jeff was Informative About the service and the warrantee information Would recommend to a friend or relative to shop here More

Great Service I have been having all my service done here since I bought my car there 3 years ago and never had a bad experience here I have been having all my service done here since I bought my car there 3 years ago and never had a bad experience here More