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363 Reviews of Imperial Toyota - Service Center
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June 10, 2019
Keep those friendly phone people The people who answer the service phones are fantastic! Spoke with Caroline recently and she was a doll and ever so nice. She answered all my questi The people who answer the service phones are fantastic! Spoke with Caroline recently and she was a doll and ever so nice. She answered all my questions effectively and efficiently. I will be calling back soon to schedule an appointment. More
by Poopoo567
Employees Worked With
Caroline Bertoni
June 05, 2019
Great Toyota Service Purchased a RAV4 Hybrid in 2016 from another dealership. Had a really bad experience with an error on their financing, and swore never to go back. Hav Purchased a RAV4 Hybrid in 2016 from another dealership. Had a really bad experience with an error on their financing, and swore never to go back. Have been going to DCH Toyota since then and have always been treated professionally and fairly. Service department is well resourced, the representatives explain the service and fixes well and find affordable options. Most times I have waited for the car, and the dealership has a nice waiting area, workstation area for those waiting. Dealership can drive you to nearby stores (Target, BestBuy, Stop/Shop, etc). I also like being able to schedule appointment online to see the options available for appointment. More
by TravelerofNJ
Employees Worked With
Jeff Cabral
May 18, 2019
Best client care It is not the first time at this place, sean helped me before and they had a issue trying to enter my vehicle in the system, sean was so professional, It is not the first time at this place, sean helped me before and they had a issue trying to enter my vehicle in the system, sean was so professional, and I tought he was being nice due to the inconvenience, but I came back again and even better he and the team provided me a high class client service. More
by Liche
Employees Worked With
Sean
May 09, 2019
Well take care of My 2019 Corolla Hatchback was recently hit by someone's car? or some object? that left a broken reflector and surrounding damage. I went to Sean Fole My 2019 Corolla Hatchback was recently hit by someone's car? or some object? that left a broken reflector and surrounding damage. I went to Sean Foley, my service advisor, and he quickly called Mario who met with us and explained what had to be done. Because I trust Sean, I trusted Mario to put my car back in perfect condition which he did. We've never had problems with the service at DCH or buyiing a car from them. Mine is the third car from this dealership. Other family members come here also. Sean and Mario are competent and easy to work with and we highly recommend them. JM More
by Cramer12
Employees Worked With
Sean Foley, Lead Service Advisor; Mario, Auto Body work
April 22, 2019
Always good service Have been a customer for over 15 years. Have always had a good experience. Last visit was a service appointment and the work was done quickly and effi Have been a customer for over 15 years. Have always had a good experience. Last visit was a service appointment and the work was done quickly and efficiently. More
by George56
Employees Worked With
Hany Arian, Mackenzie Hayes
April 12, 2019
Great service In addition to the usual service, my service provider helped me with some questions I had about the lights on the dashboard of the vehicle. In addition to the usual service, my service provider helped me with some questions I had about the lights on the dashboard of the vehicle. More
by RVesprini
Employees Worked With
I do not remember the name of the person helping me.
April 04, 2019
awesome experience great service. everyone went above and beyond my expectations. very satisfied the person who helped me. Kevin was fantastic. and i think her name wa great service. everyone went above and beyond my expectations. very satisfied the person who helped me. Kevin was fantastic. and i think her name was mackenzie. thank you very much. More
by jp
Employees Worked With
Mackenzie Hayes
April 03, 2019
Great people Always have gotten great service. Mackenzie was super and got us out on time. They have treated my Venza well through routine and major repairs. Always have gotten great service. Mackenzie was super and got us out on time. They have treated my Venza well through routine and major repairs. More
by DGray
Employees Worked With
Mackenzie Hayes
April 03, 2019
Outstanding personal attention and service. Everyone I dealt with and ESPECIALLY Mackenzie Hayes went above and beyond to assist me during my service visit. Mackenzie was patient and courteous w Everyone I dealt with and ESPECIALLY Mackenzie Hayes went above and beyond to assist me during my service visit. Mackenzie was patient and courteous while answering all my questions and addressing all my requests. More
by tigue1
Employees Worked With
Mackenzie Hayes
April 01, 2019
Outstanding Service! Sean Foley went above and beyond to help me with my car service! He helped me out in every way possible! DCH has the best service department. Sean Foley went above and beyond to help me with my car service! He helped me out in every way possible! DCH has the best service department. More
by Lm2019
Employees Worked With
Sean Foley
