368 Reviews of Imperial Toyota - Service Center
service is pricey but staff goes the extra mile I purchased my Toyota Prius here a few years ago, and occasionally come here for service - have to shop around sometimes, as prices can be double here I purchased my Toyota Prius here a few years ago, and occasionally come here for service - have to shop around sometimes, as prices can be double here. That said staff is very helpful and friendly and they were able to get what I needed done in a short time window when my local guy was giving me the run-around. More
Steering I had on 2 occasions experienced the steering wheel locking up when trying to turn the wheels. They ran the codes and none came up. I know intermitten I had on 2 occasions experienced the steering wheel locking up when trying to turn the wheels. They ran the codes and none came up. I know intermittent problems are difficult to correct so, I will keep a watchful eye on the problem. The service rep (David S.) was excellent in helping me. More
20K Car Service The staff was very friendly and they serviced my leased car right away; the waiting area had free coffee that I indulged in. The service took about a The staff was very friendly and they serviced my leased car right away; the waiting area had free coffee that I indulged in. The service took about an hour to complete. More
Jeff service advisor great Always great service Jeff was very friendly and helpful Went extra step walk me car umbrella as it was pouring Service was quick despite being bu Always great service Jeff was very friendly and helpful Went extra step walk me car umbrella as it was pouring Service was quick despite being busy More
Great customer service Comfortable atmosphere and excellent customer service. Service performs efficient quality work in a short period of time. My truck is in good hands at Comfortable atmosphere and excellent customer service. Service performs efficient quality work in a short period of time. My truck is in good hands at DCH. More
Keep those friendly phone people The people who answer the service phones are fantastic! Spoke with Caroline recently and she was a doll and ever so nice. She answered all my questi The people who answer the service phones are fantastic! Spoke with Caroline recently and she was a doll and ever so nice. She answered all my questions effectively and efficiently. I will be calling back soon to schedule an appointment. More
Great Toyota Service Purchased a RAV4 Hybrid in 2016 from another dealership. Had a really bad experience with an error on their financing, and swore never to go back. Hav Purchased a RAV4 Hybrid in 2016 from another dealership. Had a really bad experience with an error on their financing, and swore never to go back. Have been going to DCH Toyota since then and have always been treated professionally and fairly. Service department is well resourced, the representatives explain the service and fixes well and find affordable options. Most times I have waited for the car, and the dealership has a nice waiting area, workstation area for those waiting. Dealership can drive you to nearby stores (Target, BestBuy, Stop/Shop, etc). I also like being able to schedule appointment online to see the options available for appointment. More
Best client care It is not the first time at this place, sean helped me before and they had a issue trying to enter my vehicle in the system, sean was so professional, It is not the first time at this place, sean helped me before and they had a issue trying to enter my vehicle in the system, sean was so professional, and I tought he was being nice due to the inconvenience, but I came back again and even better he and the team provided me a high class client service. More
Well take care of My 2019 Corolla Hatchback was recently hit by someone's car? or some object? that left a broken reflector and surrounding damage. I went to Sean Fole My 2019 Corolla Hatchback was recently hit by someone's car? or some object? that left a broken reflector and surrounding damage. I went to Sean Foley, my service advisor, and he quickly called Mario who met with us and explained what had to be done. Because I trust Sean, I trusted Mario to put my car back in perfect condition which he did. We've never had problems with the service at DCH or buyiing a car from them. Mine is the third car from this dealership. Other family members come here also. Sean and Mario are competent and easy to work with and we highly recommend them. JM More
Always good service Have been a customer for over 15 years. Have always had a good experience. Last visit was a service appointment and the work was done quickly and effi Have been a customer for over 15 years. Have always had a good experience. Last visit was a service appointment and the work was done quickly and efficiently. More