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368 Reviews of Imperial Toyota - Service Center
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September 03, 2019
service is pricey but staff goes the extra mile I purchased my Toyota Prius here a few years ago, and occasionally come here for service - have to shop around sometimes, as prices can be double here I purchased my Toyota Prius here a few years ago, and occasionally come here for service - have to shop around sometimes, as prices can be double here. That said staff is very helpful and friendly and they were able to get what I needed done in a short time window when my local guy was giving me the run-around. More
by Michael83917
Employees Worked With
Mackenzie Hayes
July 30, 2019
Steering I had on 2 occasions experienced the steering wheel locking up when trying to turn the wheels. They ran the codes and none came up. I know intermitten I had on 2 occasions experienced the steering wheel locking up when trying to turn the wheels. They ran the codes and none came up. I know intermittent problems are difficult to correct so, I will keep a watchful eye on the problem. The service rep (David S.) was excellent in helping me. More
by Zig
Employees Worked With
David Skehan
July 18, 2019
20K Car Service The staff was very friendly and they serviced my leased car right away; the waiting area had free coffee that I indulged in. The service took about a The staff was very friendly and they serviced my leased car right away; the waiting area had free coffee that I indulged in. The service took about an hour to complete. More
by Sean
Employees Worked With
Mackenzie Hayes
June 19, 2019
Jeff service advisor great Always great service Jeff was very friendly and helpful Went extra step walk me car umbrella as it was pouring Service was quick despite being bu Always great service Jeff was very friendly and helpful Went extra step walk me car umbrella as it was pouring Service was quick despite being busy More
by Toyo4eva
Employees Worked With
Jeff Cabral
June 17, 2019
Great customer service Comfortable atmosphere and excellent customer service. Service performs efficient quality work in a short period of time. My truck is in good hands at Comfortable atmosphere and excellent customer service. Service performs efficient quality work in a short period of time. My truck is in good hands at DCH. More
by Boudro1029
Employees Worked With
Mackenzie Hayes
June 10, 2019
Keep those friendly phone people The people who answer the service phones are fantastic! Spoke with Caroline recently and she was a doll and ever so nice. She answered all my questi The people who answer the service phones are fantastic! Spoke with Caroline recently and she was a doll and ever so nice. She answered all my questions effectively and efficiently. I will be calling back soon to schedule an appointment. More
by Poopoo567
Employees Worked With
Caroline Bertoni
June 05, 2019
Great Toyota Service Purchased a RAV4 Hybrid in 2016 from another dealership. Had a really bad experience with an error on their financing, and swore never to go back. Hav Purchased a RAV4 Hybrid in 2016 from another dealership. Had a really bad experience with an error on their financing, and swore never to go back. Have been going to DCH Toyota since then and have always been treated professionally and fairly. Service department is well resourced, the representatives explain the service and fixes well and find affordable options. Most times I have waited for the car, and the dealership has a nice waiting area, workstation area for those waiting. Dealership can drive you to nearby stores (Target, BestBuy, Stop/Shop, etc). I also like being able to schedule appointment online to see the options available for appointment. More
by TravelerofNJ
Employees Worked With
Jeff Cabral
May 18, 2019
Best client care It is not the first time at this place, sean helped me before and they had a issue trying to enter my vehicle in the system, sean was so professional, It is not the first time at this place, sean helped me before and they had a issue trying to enter my vehicle in the system, sean was so professional, and I tought he was being nice due to the inconvenience, but I came back again and even better he and the team provided me a high class client service. More
by Liche
Employees Worked With
Sean
May 09, 2019
Well take care of My 2019 Corolla Hatchback was recently hit by someone's car? or some object? that left a broken reflector and surrounding damage. I went to Sean Fole My 2019 Corolla Hatchback was recently hit by someone's car? or some object? that left a broken reflector and surrounding damage. I went to Sean Foley, my service advisor, and he quickly called Mario who met with us and explained what had to be done. Because I trust Sean, I trusted Mario to put my car back in perfect condition which he did. We've never had problems with the service at DCH or buyiing a car from them. Mine is the third car from this dealership. Other family members come here also. Sean and Mario are competent and easy to work with and we highly recommend them. JM More
by Cramer12
Employees Worked With
Sean Foley, Lead Service Advisor; Mario, Auto Body work
April 22, 2019
Always good service Have been a customer for over 15 years. Have always had a good experience. Last visit was a service appointment and the work was done quickly and effi Have been a customer for over 15 years. Have always had a good experience. Last visit was a service appointment and the work was done quickly and efficiently. More
by George56
Employees Worked With
Hany Arian, Mackenzie Hayes
