Imperial Toyota - Service Center

I recently came in for an oil change and an inspection sticker, and I couldn’t have asked for a better experience. Devin and Sean were outstanding—friendly, helpful, and super communicative throughout the sticker, and I couldn’t have asked for a better experience. Devin and Sean were outstanding—friendly, helpful, and super communicative throughout the entire process. They kept me updated on the progress and made sure everything was handled smoothly. It’s clear that customer service is a priority here, and I left feeling really impressed. Thank you, Devin and Sean, for making this such a great experience! More

Imperial cars had a good customer service. @Soamy thanks for your service. From Uwagie-Ero Owen. @Soamy thanks for your service. From Uwagie-Ero Owen. More

I want to thank Cutis Jones, Service Advisor for his guidance and service on our 2024 Toyota Camry. We needed a driverside mirror replacement due to striking a barrier last week. We started look guidance and service on our 2024 Toyota Camry. We needed a driverside mirror replacement due to striking a barrier last week. We started looking online for inexpensive ways to fix this. Curtis was concise and polite as far as correcting us. The repair was completed in about 1 hour. Like the commercial says "Keeping our Toyota a Toyota" If we had gone the inexpensive route, we would have failed as there were multiple things to be done that I was not capable of. My family owns 4 Camry's, 3 of which were procured at Imperial. SHOP THEM LAST and you won't be disappointed. Peter from Hopedale More

I came in for my 90,000 mile maintenance. I was expecting to pay between 1000 and 1300 dollars. Curtis looked back on my previous work done on my Rav and found out that some of my 90,000 mil I was expecting to pay between 1000 and 1300 dollars. Curtis looked back on my previous work done on my Rav and found out that some of my 90,000 mile work had been done at 87,000 miles. Money saved. He had me down to the 1000 mark. An hour later he came to me in the waiting room and said that they had found a brake issue. My 1000 went up to 1625. Don't read into this. The 1625 was an honest estimate for what he could not have foreseen. This review is not five star because he tried to save me money. No, this is a five star review because of an honest conversation between a customer and a dealership service adviser. He tried to present upfront savings to me. Brakes are brakes, They wear out. Safety first. His attempt at trying to save me two hundred softened the blow of spending six hundred and twenty five more dollars than I originally hoped for. Dealerships are expensive places for service work in the first place. Honesty before, during and after the transaction is where we begin to experience value. More

I have been a customer of Imperial Toyota for years and get my two vehicles serviced at Imperial Toyota in Milford MA. Curtis Jones is a Service Advisor and is wonderful. He explains everything so well a get my two vehicles serviced at Imperial Toyota in Milford MA. Curtis Jones is a Service Advisor and is wonderful. He explains everything so well and takes a true interest in his Customers. He is honest and totally customer oriented. Imperial Toyota is very lucky to have him on board !! More

I made a last-minute appointment for vehicle maintenance. Think a 12:30 PM call and a 4 PM appointment. I was very pleased that Imperial Toyota was able to fit me in so quickly. Soamy, my Service Advisor, Think a 12:30 PM call and a 4 PM appointment. I was very pleased that Imperial Toyota was able to fit me in so quickly. Soamy, my Service Advisor, was very helpful and communicative. She explained what services were going to be done to my vehicle and worked with me from beginning to end. More

Devin was great! I came in just for an oil change. It was completed quickly. I came in just for an oil change. It was completed quickly. More

Gene is my service advisor and I can’t recommend him highly enough!! He always sets me at ease! highly enough!! He always sets me at ease! More

Worked with Jarett again. This guy really knows his stuff. Feel like I walk in with a list of complaints and his response is "I got you" and every item is fixed. Finding a guy This guy really knows his stuff. Feel like I walk in with a list of complaints and his response is "I got you" and every item is fixed. Finding a guy that also makes sure to check for warranty repairs is priceless! More

Sales - Amer was easy to work with. Pleasant, professional, and not pushy at all. Service - The service department was great. Curtis made sure that I have all the information I nee Pleasant, professional, and not pushy at all. Service - The service department was great. Curtis made sure that I have all the information I needed and more, scheduled everything, and kept me informed throughout. More