Imperial Toyota - Service Center

I've always had a positive experience with the service writers. Always great to deal with. writers. Always great to deal with. More

Devin did a great job in answering all of my questions and made me feel confident about my decision. and made me feel confident about my decision. More

What a great experience! I needed two tires badly and expected to be out of pocket a lot, but when I went into Imperial Toyota, Jarett told me about the great tire deal. He I needed two tires badly and expected to be out of pocket a lot, but when I went into Imperial Toyota, Jarett told me about the great tire deal. He looked at the tires and explained to me why getting 4 would be better and with the deal I could save money. I am so happy he was the person who came up to me when I walked in the door. Look for the really tall guy, he is a gem. More

From bad to good. Flat tire on Saturday morning when I had way to much to do. I called Imperial, and Jarett said to have it towed to him. As soon as I arrived, he w Flat tire on Saturday morning when I had way to much to do. I called Imperial, and Jarett said to have it towed to him. As soon as I arrived, he was on it. He was very nice and helpful and I was fixed up and out of there so fast. I am so happy that Jarett was the person I spoke to. He was knowledgeable and helpful without "selling" me. He seemed to understand that I needed to get fixed and out right away. Thanks team Imperial! More

Brought my vehicle today for service and Emily and Soamy did an amazing job! Quick and great service as always! did an amazing job! Quick and great service as always! More

I recently came in for an oil change and an inspection sticker, and I couldn’t have asked for a better experience. Devin and Sean were outstanding—friendly, helpful, and super communicative throughout the sticker, and I couldn’t have asked for a better experience. Devin and Sean were outstanding—friendly, helpful, and super communicative throughout the entire process. They kept me updated on the progress and made sure everything was handled smoothly. It’s clear that customer service is a priority here, and I left feeling really impressed. Thank you, Devin and Sean, for making this such a great experience! More

Imperial cars had a good customer service. @Soamy thanks for your service. From Uwagie-Ero Owen. @Soamy thanks for your service. From Uwagie-Ero Owen. More

I want to thank Cutis Jones, Service Advisor for his guidance and service on our 2024 Toyota Camry. We needed a driverside mirror replacement due to striking a barrier last week. We started look guidance and service on our 2024 Toyota Camry. We needed a driverside mirror replacement due to striking a barrier last week. We started looking online for inexpensive ways to fix this. Curtis was concise and polite as far as correcting us. The repair was completed in about 1 hour. Like the commercial says "Keeping our Toyota a Toyota" If we had gone the inexpensive route, we would have failed as there were multiple things to be done that I was not capable of. My family owns 4 Camry's, 3 of which were procured at Imperial. SHOP THEM LAST and you won't be disappointed. Peter from Hopedale More

I came in for my 90,000 mile maintenance. I was expecting to pay between 1000 and 1300 dollars. Curtis looked back on my previous work done on my Rav and found out that some of my 90,000 mil I was expecting to pay between 1000 and 1300 dollars. Curtis looked back on my previous work done on my Rav and found out that some of my 90,000 mile work had been done at 87,000 miles. Money saved. He had me down to the 1000 mark. An hour later he came to me in the waiting room and said that they had found a brake issue. My 1000 went up to 1625. Don't read into this. The 1625 was an honest estimate for what he could not have foreseen. This review is not five star because he tried to save me money. No, this is a five star review because of an honest conversation between a customer and a dealership service adviser. He tried to present upfront savings to me. Brakes are brakes, They wear out. Safety first. His attempt at trying to save me two hundred softened the blow of spending six hundred and twenty five more dollars than I originally hoped for. Dealerships are expensive places for service work in the first place. Honesty before, during and after the transaction is where we begin to experience value. More

I have been a customer of Imperial Toyota for years and get my two vehicles serviced at Imperial Toyota in Milford MA. Curtis Jones is a Service Advisor and is wonderful. He explains everything so well a get my two vehicles serviced at Imperial Toyota in Milford MA. Curtis Jones is a Service Advisor and is wonderful. He explains everything so well and takes a true interest in his Customers. He is honest and totally customer oriented. Imperial Toyota is very lucky to have him on board !! More