Imperial Toyota

My sales person JOSE MONTEIRO was the best ever. Very exceptional sales representative. He had answers to every question I asked him about my vehicle. I will be telling everyone to go see Jose if they wa exceptional sales representative. He had answers to every question I asked him about my vehicle. I will be telling everyone to go see Jose if they want a great experience. Thank you so much I love my NEW Highlander 🤗 More

First time buyer I went to Imperial Toyota to see a Jeep Liberty I saw online. Jamie McDonald met me at the door and showed me the Jeep I was interested in. As a first I went to Imperial Toyota to see a Jeep Liberty I saw online. Jamie McDonald met me at the door and showed me the Jeep I was interested in. As a first time buyer I was nervous about the whole thing because my dad was out of state and couldn’t be there to help me. Jamie had no problem calling and explaining everything to my dad and worked out all the numbers with him over the phone. It was super easy and like not at all stressful. After my dad and I spoke we agreed I should move forward as long as the financing worked out. I didn’t wait long before Desiree came and brought me into her office. She also was willing to phone my father so he could be involved. Everything worked out great as Desiree was able to get me approved at a very reasonable rate considering I was a first time buyer and college student with very little credit. It was a good experience, thank you Imperial Toyota. More

I entered the market to purchase a vehicle as my old vehicle began to ‘misbehave’. Rahul guided me through the sales process. He provided sound advice on a variety of vehicles with a customer friendly a vehicle began to ‘misbehave’. Rahul guided me through the sales process. He provided sound advice on a variety of vehicles with a customer friendly and transparent attitude. Furthermore, he set me up with an even better person in the finance department. Ask for Desire! Only down sound to my experience was a manager there named Bob, who sold the vehicle I initially intended to purchase to another dealership. I might add this was after a ‘sold’ sign was out on the vehicle and sales negotiations were underway. Great sales and finance team, poor management. More

Made the process of buying a car during a pandemic so easy that we’ve bought multiple cars. Highly recommend Mr. Patel and imperial cars as a whole if you are in the market for a new or used vehicle. easy that we’ve bought multiple cars. Highly recommend Mr. Patel and imperial cars as a whole if you are in the market for a new or used vehicle. More

Awesome Purchase Experience I went into Imperial, after visiting 4 other dealerships, to consider purchasing a new Tundra. I was greeted by Jamie and was provided with excellent I went into Imperial, after visiting 4 other dealerships, to consider purchasing a new Tundra. I was greeted by Jamie and was provided with excellent service. He was very knowledgeable and went above and beyond to get me two test drives in different trucks. He unfortunately was pulled away due to a delivery he was required to make and my salesman was transferred to Artie. He was exceptional as well and made the transition from Jamie seamless. The whole experience was incredible. I am sending some people there to purchase their next vehicle due to how pleased I was with the service. Also Desiree in financing was exceptional as well. She walked me through all of my options and made it comfortable and made me feel like i was the most important customer. That says alot with how busy she got. Overall I am 100% satisfied with my experience and will be back. More

Great Sale...Non-existent follow-up Worked with Arthur Crisafulli on the purchase of my fiancee's new RAV4. Easy transaction, in and out quick and he worked with us on the price. Po Worked with Arthur Crisafulli on the purchase of my fiancee's new RAV4. Easy transaction, in and out quick and he worked with us on the price. Post sale communication has been non-existent for the past 3 days while we wait for a Registration for the new vehicle. My fiancee sent multiple texts with no reply. I placed multiple calls to the dealership asking to be put in touch w/ a Sales Manager...4 straight hang-ups. 5th call ended w/ someone promising to have a Sales Mgr call me. I finally texted Arthur and got a reply back within 7 minutes. Apparently still waiting on info from Insurance, and Insurance says they never got anything from dealer. 3 days lost due to no communication. Cashing your check the same day as the purchase and then not communicating with you after the fact leaves a very bad taste in our mouths. It's not likely we would build a relationship with this dealership. More

Great Sales! Jose Monteiro was our sales consultant. He did a great job finding us the car we needed! We had a tight budget and a tired trade but he was able to Jose Monteiro was our sales consultant. He did a great job finding us the car we needed! We had a tight budget and a tired trade but he was able to put us in the right car at a price that worked for us! A straight shooter, very personable and knows the business! More

Kevin Silva was very knowledgable and informative in our purchase of a 2020 Toyota Rav4. He went above and beyond to ensure that we were highly satisfied, which we are. In the future, if i was to purchase a purchase of a 2020 Toyota Rav4. He went above and beyond to ensure that we were highly satisfied, which we are. In the future, if i was to purchase a vehicle, i would want him to be our salesperson. Thank you for an enjoyable experience. More

Arthur was AMAZING & so helpful!! Our experience was beyond satisfying with Arthur our sales rep & the Finance Department was helpful & fast at processing all the paper work. We are th Our experience was beyond satisfying with Arthur our sales rep & the Finance Department was helpful & fast at processing all the paper work. We are thrilled with our purchase of our 2020 4 Runner & will be referring our friends & family to visit Imperial Toyota & to ask for Arthur!! Arthur took the time to show us all the "ins & outs" of our new vehicle & was willing to stay with us long after he was to go home. Thanks again for such a wonderful experience!! More

Rahul was a real gem. It’s great dealing with a sale person that truly cares about your needs. Desiree is also a solid finance manager. First time I’ve left a dealership and not been irritated by the sa person that truly cares about your needs. Desiree is also a solid finance manager. First time I’ve left a dealership and not been irritated by the sale process. More