Imperial Toyota

Best Car Buying Experience Ever! April 2016 - I brought my father to Toyota of Milford to look at used cars. My Dad had a very specific idea of what he wanted and how much he wanted April 2016 - I brought my father to Toyota of Milford to look at used cars. My Dad had a very specific idea of what he wanted and how much he wanted to pay for the vehicle. We met Haney who gave us the time we needed to look at some vehicles and then test drive a few. He was able to give my dad some insight into his buying options which was super helpful! There was no pushing a vehicle on us and Haney and his manager were both very kind and upfront with us. I'm happy to say my Father has now purchased an awesome 2013 Highlander which he LOVES!! We later found out, thru conversation, that Haney has sold vehicles to 4 other family members who were all quick to say how awesome he is! Thank you so much Haney for making this such a fantastic buying experience for my Dad! And, thank you for doing all the paperwork so he basically just had to call his insurance agency to make the switch. No long lines at the RMV, no hastle - Just great service with a smile! My family so appreciates you! More

Excellent customer service from Bill Devine, Service Dept. My daughter is new to the area and when her 2007 Toyota Prius broke down, we found out from Auto Zone that it was the most expensive battery that had My daughter is new to the area and when her 2007 Toyota Prius broke down, we found out from Auto Zone that it was the most expensive battery that had to be replaced. Cost: $2,000 - $3,000 for the part, not including labor. I called the service department at Toyota in Milford, MA and Bill answered the phone. He was so helpful, looked up the vin number and my daughter's battery was covered 100% under warranty. He also informed me that she had two recalls, her water pump and something electrical that was also covered under warranty. My daughter also had no transportation and Bill informed me that a shuttle could come get her and that they would also get her a rental car. Bill thought her car would not be done until Monday. He called me on Saturday to let me know her car was ready done sooner than he thought. He also didn't want her to have to pay for two more days on a rental car. That is what I call CUSTOMER SERVICE!! I just purchased a 2016 RAV4 and if I lived closer to the Milford Toyota Dealership, that is where I would go to get my car serviced! Thanks Bill for helping out my daughter. We appreciate it. More

Amazing experience Mike Baldwin rocks! He made the buying experience so smooth for my sister. He was funny, easy going and wasn't pushy about buying. When I lease a car Mike Baldwin rocks! He made the buying experience so smooth for my sister. He was funny, easy going and wasn't pushy about buying. When I lease a car later this year I WILL be hitting up Mike. Austin in Finance was just the icing on the cake, he's great too. More

Oil change to new car Went in for oil change. My advisor who was amazing ( can't remember name)was so patient with me and worked very hard for me to understand. After getti Went in for oil change. My advisor who was amazing ( can't remember name)was so patient with me and worked very hard for me to understand. After getting my car all set for service he introduced me to Billy... From there I could not believe it but I walked out leasing a new vehicle. Amazing service from all... Knowledgable staff!!!! Highly recommend DCH. Very pleased!! More

Great Experience We recently traded in a vehicle and leased a new Toyota Highlander. We worked with Christine White and Orville Mckenzie and both were great. I found t We recently traded in a vehicle and leased a new Toyota Highlander. We worked with Christine White and Orville Mckenzie and both were great. I found this dealership to be very honesty, upfront and easy to work with. They are not pushy and do a great job of working with the customer. Excellent experience and I highly recommend them. More

buying a car Our salesperson, Hany, was helpful and easy to work with. He made the usually unpleasant experience of buying a car easier. Everyone we interacted wit Our salesperson, Hany, was helpful and easy to work with. He made the usually unpleasant experience of buying a car easier. Everyone we interacted with was pleasant and helpful. More

Great experience Jim and Rich were great. We have now bought two vehicles from Rich. He's very knowledgeable and makes you feel good about the whole experience. Jim and Rich were great. We have now bought two vehicles from Rich. He's very knowledgeable and makes you feel good about the whole experience. More

Richard Haskell is awesome! I recently purchased a 2016 Toyota RAV4, which I love, at this dealership...Richard Haskell and all of the other employees I worked with made the exp I recently purchased a 2016 Toyota RAV4, which I love, at this dealership...Richard Haskell and all of the other employees I worked with made the experience pleasant and unstressful! Rich was very nice, knowledgeable and took his time with me, explaining everything in detail...it ended up being easier than I thought it was going to be, and that's because of him. He led me through each process, got all of the paperwork done for me and very quickly and smoothly I had a new car! Before I left, he again went over all of the features in the car and even programmed all of my radio settings, Bluetooth, etc...Thank you again for making this experience pleasant and if anyone is interested in purchasing a vehicle, go see Richard Haskell at DCH Toyota of Milford, MA! More

Great dealership Ron Lavigne was a great salesman. He is the main reason I'm doing this review.i've bought quite a few cars in the past 45 years and he made it a good Ron Lavigne was a great salesman. He is the main reason I'm doing this review.i've bought quite a few cars in the past 45 years and he made it a good experience this time around.DCH should be thankful for an employee this professional with great people skills.He went the extra mile and all I can say is thanks. Steve H. More

Glenn was very helpful and knowledgeable about our purchase. We went into Toyota not sure if we should buy a new or used Truck. Glenn helped us figure out which tuck would best suit us. He was very helpful and k We went into Toyota not sure if we should buy a new or used Truck. Glenn helped us figure out which tuck would best suit us. He was very helpful and knowledge about the trucks and the brand. More