Imperial Toyota

Went the extra mile! I am disabled and I am very grateful that my salesperson went above and beyond to get me the car I wanted, at the price I wanted! No small feat getti I am disabled and I am very grateful that my salesperson went above and beyond to get me the car I wanted, at the price I wanted! No small feat getting the handicapped accessibility controls installed, I am very happy with my purchase, and will highly recommend. More

Amazing, friendly and caring people! I walked into this dealership with no particular car in mind. I had certain needs as far as space and price were concerned. Emma listened very carefu I walked into this dealership with no particular car in mind. I had certain needs as far as space and price were concerned. Emma listened very carefully to what I needed and found something she thought I might like. I had driven other vehicles and talked with other salespeople, but when I started driving the car she chose for me, it clicked. Not only did she find the perfect fit for my needs, she and everyone there treated me like a friend and valuable customer, not a number. Glen followed up with me to make sure everything was ok with my purchase. When going back a few days later to pick up the car, everyone made a point to come over, shake my hand and say hello, and to chit chat about family and things of the sort. I have never been treated so well by a dealership! This is the way to do it! More

Friendly Salesperson, but firm in their advertized prices Emma, our salesperson @DCH, was very friendly. However, the vehicle we went to see @DCH didn't meet our expectations. DCH didn't disclose online that Emma, our salesperson @DCH, was very friendly. However, the vehicle we went to see @DCH didn't meet our expectations. DCH didn't disclose online that the vehicle had cigarette burn holes in every seat of the vehicle. Even after showing them the cheaper comps of better quality (aka no cig burn holes) RAV4s in the area, they stayed firm in the advertised price. We left w/o buying, but Emma remained very friendly & kept in touch & kept an eye out for any vehicles that matched exactly what we were looking for (we were picky). We ended up buying a RAV4 from another dealer only a few days later so she didn't get much time to look. The RAV4 we bought was the same year, make, model, trim line RAV4 that we looked at at DCH but the one we bought was Certified, w/o burn holes and, most importantly, it was a few thousand less than what DCH was trying to sell theirs for. Emma was great to work with but the vehicle was overpriced. More

Great experience purchasing new car I went in unsure if I wanted the hybrid or gas model of a car. After asking me what color I was interested in, Orville pulled up both models of the v I went in unsure if I wanted the hybrid or gas model of a car. After asking me what color I was interested in, Orville pulled up both models of the vehicle in my color next to each other so I could directly compare, discuss the differences, and test drive them both. More

Almost too easy! (: Brought my Prius in for service and asked about my options for returning the car as my lease was almost up. That was yesterday, today I drove my new Brought my Prius in for service and asked about my options for returning the car as my lease was almost up. That was yesterday, today I drove my new Prius home. Love my car and the people that helped me were amazing, so friendly and helpful. Great experience. More

Good stuff good experience, they helped me after a trying day of visiting many dealerships. Most folks were just trying to beat me up on price and get me to come good experience, they helped me after a trying day of visiting many dealerships. Most folks were just trying to beat me up on price and get me to come back figuring no one else had the vehicle I was looking for. More