Imperial Ford - Service Center

Excellent service Once again I had a first AM appointment for routine service on my way to work and once again the experience was excellent. I was greeted immediately w Once again I had a first AM appointment for routine service on my way to work and once again the experience was excellent. I was greeted immediately with no delay, my vehicle was taken in and serviced in a very timely manner while I was able to work from their waiting area. I was called to the desk where I was checked out and on my way. More

Unexpected repair I brought my car in for an oil change and a sticker, and as I was dropping it off, I smelled something burning. I didn't really think too much of it, I brought my car in for an oil change and a sticker, and as I was dropping it off, I smelled something burning. I didn't really think too much of it, but when I arrived at work, Don called me to let me know that a caliper had locked up and that's where the smell was coming from. Needles to say, I needed quite a bit of work done that I wasn't expecting. Don ordered the parts right away and it was fixed the next day. I was surprised to find that Don had put in for a rebate for the brakes. Any little bit helps. I was also very happy that Don was very accommodating by having windshield wipers installed that I had purchased and wasn't able to get on myself. I am always very happy with the service at Imperial Ford and recommend service to my friends and family. More

Service I recently had my vehicle in at the Imperial Ford dealer and the service person Don Hanscom came out to the drivelane area to greet me.. He was frien I recently had my vehicle in at the Imperial Ford dealer and the service person Don Hanscom came out to the drivelane area to greet me.. He was friendly and took care of my service in a very timer manner.. Thank you Don and the service team.. Keep up the great work More

Great Service Experience I've been coming to Imperial to service my Ford Fusion years ever since I purchased it 4 years ago. The team at Imperial Ford are professional, timel I've been coming to Imperial to service my Ford Fusion years ever since I purchased it 4 years ago. The team at Imperial Ford are professional, timely, and just all around a pleasure to work with. Most recently, I had to have a more expensive repair done. The team ultimately performed the work in less than anticipated time, and reduced my estimate significantly. I got the work done in half the time, with a lower cost. I was quite happy to say the least...Donnie at the service desk was absolutely fantastic! Thank you, I'll be coming back for all my service in the future! More

Service Donnie at Imperial Ford is great. He takes care of everything and makes sure you are satisfied. Couldn't be happier. They always do a great job. Tim Donnie at Imperial Ford is great. He takes care of everything and makes sure you are satisfied. Couldn't be happier. They always do a great job. Tim More

pleasant, helpful and sweet while i find $200 for a light to highlight my license plate silly and ridiculous, i know it's not Frank Best who sets the price. He was incredibly fr while i find $200 for a light to highlight my license plate silly and ridiculous, i know it's not Frank Best who sets the price. He was incredibly friendly and helpful and overall kind, not stressed or wanting to push me out the door, which is something very important to me and says a lot about his character. More

Great Service Experience I had my Ford Escape recently serviced at Imperial Ford. I had an appointment for an oil change, but I needed the heat in my car repaired as well. The I had my Ford Escape recently serviced at Imperial Ford. I had an appointment for an oil change, but I needed the heat in my car repaired as well. The guys at Imperial were great. Rick reassured me that they would be able to fix the heat in addition to the recommended service and had me on my way at a reasonable time. More

Ford Service The ford service dept. was an exceptional experience. I made an appointment and after diagnosing the problem was told to come back the next day and th The ford service dept. was an exceptional experience. I made an appointment and after diagnosing the problem was told to come back the next day and the part would be in. I was told it should take about an hour. I arrived the next day and 40 minutes later was on my way. Honest and on time !!! Excellent More