Imperial Ford - Service Center

Great experience I went this morning to get my oil changed and brakes checked. Rick was very helpful & honest, as well as the rest of the staff. I highly recommend the I went this morning to get my oil changed and brakes checked. Rick was very helpful & honest, as well as the rest of the staff. I highly recommend them! More

Road trip I needed to have my van serviced before driving to Georgia and brought it in thinking I was going to be told I needed tires. I was very happy when Don I needed to have my van serviced before driving to Georgia and brought it in thinking I was going to be told I needed tires. I was very happy when Donny let me know that my tires were fine to drive down and back. He made sure that everything was checked out and safe. I appreciated that Donny was honest and just didn’t try to sell me tires because I thought I needed them. I would recommend bringing your car to Ford to be serviced and ask for Donny. More

Great service Rick definitely was a great character and his team was great. I’d definitely recommend this location to friends. The service was fast and efficient! Rick definitely was a great character and his team was great. I’d definitely recommend this location to friends. The service was fast and efficient! More

Fantastic experience I always service my car at Imperial Ford. Donnie Hanscom is so wonderful to deal with. My battery died in the middle of the day and I was afraid to I always service my car at Imperial Ford. Donnie Hanscom is so wonderful to deal with. My battery died in the middle of the day and I was afraid to drive it home after a jump. Called the dealership and spoke to Donnie (my husband told me to make sure I ask for him specifically). He took me right in and replaced the battery and added in an oil change I had scheduled for the following week so I wouldn't have to come back. All with a smile. I really appreciate him getting my car in right away I know they were booked up because I had to wait over a week for my oil change appt. Donnie is the best!!!!!!! More

Excellent Service I was driving home from a recent work trip and blew a tire out. Rick and his team were extremely helpful. He knew I was on a time crunch to get home, I was driving home from a recent work trip and blew a tire out. Rick and his team were extremely helpful. He knew I was on a time crunch to get home, and he helped me choose a tire and changed it quickly! More

Quick service My car kept dying and I had to jump it a couple of times in order to get it up to Ford. I was thinking I would be there forever because I didn’t have My car kept dying and I had to jump it a couple of times in order to get it up to Ford. I was thinking I would be there forever because I didn’t have an appointment. I left the car and arranged for a ride. I wasn’t home more than an hour, when Donny called to let me know that the car was done. Needless to say, I needed a new battery, but was very happy with the ease of getting a diagnosis and the speed at which the car was fixed. Thank you to Donny for the prompt and courteous service. More

Service I've had many experiences with different dealers, but Imperial Ford is by far the best. Donny goes above and beyond. I've had a lot of repairs done to I've had many experiences with different dealers, but Imperial Ford is by far the best. Donny goes above and beyond. I've had a lot of repairs done to my car, from brakes, to tie rods, and when my car is being serviced at Ford, Donny makes sure that I am receiving the best deals. I love how I get a coupon for a free car wash with my service. The little things make a difference, when deciding where to bring my car for service. I haven't had a bad experience yet. Will keep coming back. I would recommend asking for Donny! More

Great Service Great service! All work done was spelled out in a completely clear way by Donny and he even arranged for a rental car for me. He kept me updated every Great service! All work done was spelled out in a completely clear way by Donny and he even arranged for a rental car for me. He kept me updated every step of the way. I always feel comfortable bringing my car here for service. Thanks! More

Service Yet another great service performed by Rick and the Ford service team. Thanks again much appreciated. They always make you feel like part of the impe Yet another great service performed by Rick and the Ford service team. Thanks again much appreciated. They always make you feel like part of the imperial family More