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Imperial Ford - Service Center

Mendon, MA

5.0
146 Reviews

146 Reviews of Imperial Ford - Service Center

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May 08, 2019

Great Service Brought my car in for an oil change. Rick and his team make the experience quick and easy. He also recommended a few things my car will need down th More

by d9115b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Borrelli
April 22, 2019

Great Service Came in for an oil change and Rick and his team were awesome! Def made the process easy! I would deff recommend this place to anyone! More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Borrelli
Apr 23, 2019 -

Imperial Ford responded

Dear John: Thank you for your business and for taking the time to share your kind words about Rick and your experience at Imperial Ford. Rick and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

April 17, 2019

Great service Came in for new tires and Rick in service was very helpful. Found me tires in my budget that were still quality. Great overall service. More

by STchiCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Borrelli
Apr 17, 2019 -

Imperial Ford responded

Dear StchiCK: Thank you for your business and for taking the time to share your kind words about Rick and your experience at Imperial Ford. Rick and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

April 01, 2019

Easy fix My check engine light came on so I wanted to have it looked at right away, but didn’t have an appointment, so I figured I would take my chances and I’ More

by Stella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Hanscom
Apr 02, 2019 -

Imperial Ford responded

Dear Pedro: Thank you for your business ad for taking the time to share your kind words about Don and your experience at Imperial Ford Service Dept. Don and the entire here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

March 29, 2019

Excellent Service Justin from Ford Service was incredible. It turned out I had two separate issues with my car and he squeezed me in for an appointment and was so acco More

by Grey Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Gariepy
Apr 01, 2019 -

Imperial Ford responded

Dear GreyLady: Thank you for your business and for taking the time to share your kind words about Justin Gariepy and your experience at Imperial Ford Service Dept. Justin and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Jeep-Ram and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

March 18, 2019

Great Service Rick from Ford serviced did a great job with my oil change. Quick, easy and fast. Great team. I would deff recommend this place to everyone! More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Borrelli
Mar 19, 2019 -

Imperial Ford responded

Dear John: Thank you for your business and for taking the time to share your kind words about Rick and your experience at Imperial Ford service Department. Rick and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

March 12, 2019

Great service Rick from Ford service was incredibly helpful when I went to imperial. My car had a couple of issues, but Rick was able to quote me a fair price and g More

by STchiCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Borrelli
Mar 14, 2019 -

Imperial Ford responded

Dear STchiCK: Thank you for your business and for taking the time to share your kind words about Rick and your experience at Imperial Ford. Rick and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 10, 2018

In a hurry Rick was able to get me in and out quickly when I needed an oil change on a day I was very busy. Greatly appreciated More

by STchiCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Borrelli
Dec 11, 2018 -

Imperial Ford responded

Dear STchiCK: Thank you for your business and for taking the time to share your kind words about Rick and your experience at Imperial Ford. Rick and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 08, 2018

Excellent customer service I came in with no appointment and Rick was able to assist me with my car. Thanks again to Rick and the Ford service team for getting my car done quick More

by plaqueout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
Dec 10, 2018 -

Imperial Ford responded

Dear Plaqueout: Thank you for your business and for taking the time to share your kind words about Rick and your experience at Imperial Ford. Rick and the entire staff here at Imperial truly appreciate it Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

December 03, 2018

Awesome staff Richard and his team always help me out every time I need an oil change. They are very knowledgeable and get me in and out. More

by plaqueout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Dec 04, 2018 -

Imperial Ford responded

Thank you for your business and for taking the time to share your kind words about our Ford service Dept. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment w can receive is a referral. I hope you will refer your family, friends, colleague, and acquaintances to us.

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