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146 Reviews of Imperial Ford - Service Center
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September 24, 2019
Great again Just wanted to give a shout out to Ricknover in Ford service. He was able to help me out with my car again when I needed it. Just wanted to give a shout out to Ricknover in Ford service. He was able to help me out with my car again when I needed it. More
by STchiCK
Employees Worked With
Richard Borrelli
September 23, 2019
Service Always a wonderful experience .My service manager [ Frank Best] is awesome always and takes good care of me in the timely fashion very courteous frien Always a wonderful experience .My service manager [ Frank Best] is awesome always and takes good care of me in the timely fashion very courteous friendly . I'LL always come back to Imperial ! More
by Richard Barbetta
Employees Worked With
Frank Best
September 01, 2019
Great Service My fusion was scheduled to be serviced for a recall, I had asked that they review another issue while my car was there. Rick kept great communication My fusion was scheduled to be serviced for a recall, I had asked that they review another issue while my car was there. Rick kept great communication with me while my car was being serviced. I appreciated his kindness and his willingness to review my concerns. Thank you for all your help. Jenn More
by JR42019
Employees Worked With
Richard Borrelli
August 16, 2019
Happy with service Had some work done on my car and was very happy with the service. Don Hanscom, broke everything down for me and answered every question that I had, an Had some work done on my car and was very happy with the service. Don Hanscom, broke everything down for me and answered every question that I had, and the work was done sooner than expected. Don was very friendly and helpful. I would recommend talking with him if you need work done to your car. More
by Georgie1
Employees Worked With
Don Hanscom
July 17, 2019
Ford Explorer I purchased my 2015 Ford with Tom in sales. I had a recall and a blown sunroof motor. Don arranged a quick appointment and my car was in and out in I purchased my 2015 Ford with Tom in sales. I had a recall and a blown sunroof motor. Don arranged a quick appointment and my car was in and out in 1 day. Don in service is always very helpful and professional. More
by Ford Girl
Employees Worked With
July 16, 2019
Excellent service Service is thorough, completed in a timely manner and personnel are very courteous. Price is reasonable and report is clearly written and explained a Service is thorough, completed in a timely manner and personnel are very courteous. Price is reasonable and report is clearly written and explained at pick up. More
by satisfied
Employees Worked With
Don Hanscom
July 11, 2019
Excellent service with Don Hanscom I purchased a used 2006 Ford Escape for my teenage daughter last year and needed a Ford dealership that i could trust to have it serviced. I brought i I purchased a used 2006 Ford Escape for my teenage daughter last year and needed a Ford dealership that i could trust to have it serviced. I brought it to Imperial Ford several months ago for a 15,000 mile service and had Don Hanscom as my service advisor. It was a great experience and Don was great explaining all that they do at Imperial for this service. i once again went back to Imperial for the next service knowing full well that the Escape had some serious issues that needed to be addressed. I had a full oil change with tire rotation and brake inspection done and that is when Don came to break the bad news to me. I needed all new front brakes and also new front lower control arms on both sides. I had a feeling this would be the case but i really appreciate the way Don broke the news to me, he explained everything in detail on what needed to be done and why they needed to be done from a safety concern. Don also was able to find me a $100.00 off coupon for the service which i very much appreciated. When i drove off the lot i could not believe the difference on how it drove. I will continue to bring the 2006 Escape back to Don Hanscom and Imperial Ford for it service needs. More
by Mike Malone
Employees Worked With
Donald Hanscom
May 21, 2019
Oil change Great customer service. Rick was able to get me in and out for a quick oil change when I was in a hurry, much appreciated. Great customer service. Rick was able to get me in and out for a quick oil change when I was in a hurry, much appreciated. More
by STchiCK
Employees Worked With
Richard Borrelli
May 21, 2019
Prompt, courteous, and efficient. My wife's Escape was overdue for service, so I called my go to Service rep Frank and asked for an appointment. As usual he fit me in when I could get My wife's Escape was overdue for service, so I called my go to Service rep Frank and asked for an appointment. As usual he fit me in when I could get there and at a time that worked for me. The service once again was prompt, quick and very complete. frank went over their inspection with me and explained anything that may come up next time I am in. he also set up an appointment for my Escape for this week for me. This is what I get every time I visit the service department. More
by Bob Noel
Employees Worked With
Frank Best
May 14, 2019
service visit went in for routine service..was greeted by FRANK BEST...check in was less than 5 minutes.. FRANK took care of all my service needs in a timely manne went in for routine service..was greeted by FRANK BEST...check in was less than 5 minutes.. FRANK took care of all my service needs in a timely manner...5 star service...thanks More
by sophie
Employees Worked With
FRANK BEST
