Imperial Ford - Service Center

Excellent Service My experience with them has been wonderful. The staff is excellent, knowledgeable, detailed, friendly and helpful. I travel from Framingham every ti My experience with them has been wonderful. The staff is excellent, knowledgeable, detailed, friendly and helpful. I travel from Framingham every time I need work on my car. I will never go anywhere else. More

Best service experience I've ever had! This was my first time at the Imperial Ford Service department and I was very impressed!! My service adviser was Donny and my technician was Clay. Bot This was my first time at the Imperial Ford Service department and I was very impressed!! My service adviser was Donny and my technician was Clay. Both are very knowledgeable, kind and patient!! I admit I am high maintenance when it comes to my car repairs and they handled me perfectly. Both went over and above for me! Thank you! As for Clay, he is a miracle worker. I have a 10 year old car and it was in rough shape but after a day with Clay, it feels like brand new. I actually enjoy my car again!! I cannot express the level of service I received from these guys. I am truly grateful to them both and will NEVER go anywhere else!! More

Sales and Service There are other Ford Dealerships closer to where I live, but I've had bad experiences with them and will never deal with them ever again. I bought my There are other Ford Dealerships closer to where I live, but I've had bad experiences with them and will never deal with them ever again. I bought my F-350 Truck from Imperial in 2011, I told the sales team that when I buy a vehicle from a dealership, they will be the only place I will go to have it serviced (customer loyalty). To Date, no one else services my truck, no matter how small an issue is I only allow there service department at Imperial to work on it. Thru the years they have earned my trust in that they will fix the issue correctly the first time. More

Another bailout from service I would just like commend Imperial Ford on their excellent service department.I would also like to commend Frank Best on his excellent skills and dem I would just like commend Imperial Ford on their excellent service department.I would also like to commend Frank Best on his excellent skills and demeanor with customers and going beyond the call to help.We once again found ourselves in a bind with my sister's 2003 Escape. It had failed emissions and wasn't able to be repaired by her usual mechanic in Gardner, MA. I called Frank at the last minute and asked for a big favor and once again he came through and squeezed us in. They repaired the vehicle but did notice a number of other issues mostly due to excessive mileage and age making the vehicle unsafe. She purchased a 2013 Escape last night from our one and only salesman Ali Kehail. Imperial now services my two Escapes, my in-law's Lincoln MKX, my sister-in-law's Taurus, my nephew's Equinox, my sister's new Escape, and my parent's Escape. I would and do recommend Imperial, Frank, and Ali to all who ask for referrals. More

Excellent - from purchase through service Service is an important part of owning any vehicle. I love my "new to me" Lincoln which I have owned for almost one year. In that time, I have had o Service is an important part of owning any vehicle. I love my "new to me" Lincoln which I have owned for almost one year. In that time, I have had one warrantee claim and routine maintenance. The Service Dept is professional, courteous and informative. Appointment times are convenient, check in is quick and I know what to expect. My vehicle is well cared for and returned to me in pristine condition. Thank you all for the service. More

Great service experience just did a 15k check up on my 2015 Fusion Hybrid. Service did a great job. Easy appointment. Was well treated/greeted when I arrived, and only took 2 just did a 15k check up on my 2015 Fusion Hybrid. Service did a great job. Easy appointment. Was well treated/greeted when I arrived, and only took 2 minutes to check-in, drop off the vehicle. The work was done in a timely manner, actually completed earlier than anticipated. More

MKZ TaillightRecall My MKZ taillight was not working so I googled how to fix. Upon research it was covered by a recall. I called Imperial Ford Service and spoke with Donn My MKZ taillight was not working so I googled how to fix. Upon research it was covered by a recall. I called Imperial Ford Service and spoke with Donny who verified that it was covered and said to bring it in to look at. I made an appointment for Saturday morning, they took it right into the service bay and did conform it was faulty. They did not have it in stock but said they would order it and call me when it came in. Being in sales myself I appreciated the personal attention, friendly service and quick resolve. Nice job Imperial Ford Service! More

Battery Purchased my used 2014 Taurus Limited at Imperial Ford in March of 2015, and recently got it serviced at Imperial Ford. Found out at that time that I Purchased my used 2014 Taurus Limited at Imperial Ford in March of 2015, and recently got it serviced at Imperial Ford. Found out at that time that I needed a new battery, having talked to the service advisor about it, and that because of the mileage, that it would not be covered under warranty, even though the car itself was not even 1 year old. I waited a few weeks and went back and talked to Justin in Service and explained it to him and that I was not looking for anything free, and he said he would look into it and have an answer when my car was scheduled for the new battery. When I showed up that day, Justin explained to me what he did and what he ended up doing for me, and I can't tell you how happy I was with what Justin did, and it was a pleasure dealing with him More

Rattling noise from undercarriage. Service Advisor had me meet with Service Technician to explain problem. Took test drive with technician who demonstrated source of rattling. Front swa Service Advisor had me meet with Service Technician to explain problem. Took test drive with technician who demonstrated source of rattling. Front sway Bar Links need replacing. Service completed within 1 hour as estimated. Pleased with process and found cost of repair to be reasonable. More