Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
146 Reviews of Imperial Ford - Service Center
Sort by
May 21, 2017
Awesome service I just want to make it a point to say thank you to Rick and the Ford service team. I came in over the weekend without an appointment and needed a tire I just want to make it a point to say thank you to Rick and the Ford service team. I came in over the weekend without an appointment and needed a tire fast. As soon as I walked in the door Rick greated me and helped me right away I was in and back on my way in 1 hour. Thanks again for the service you have a customer for life. More
by STchiCK
Employees Worked With
Richard Borrelli
May 18, 2017
Service Engine Light Took my 2012 Ford Focus in as the Engine Service light came on. It was due to an O2 sensor, which was covered by extended warranty. Also fixed the d Took my 2012 Ford Focus in as the Engine Service light came on. It was due to an O2 sensor, which was covered by extended warranty. Also fixed the driver side power window switch and a couple of other small things found. I had hoped to pick the car up by noon, due to work schedule, but they had to send for the window switch part. Car was ready next day, got a voice message from Don Hanscom. Service was great, as usual. Never used to trust dealers, doing most maintenance myself, but I take the car to the dealer every time due to the great service. More
by Dan
Employees Worked With
Donald Hanscom, Jr.
April 10, 2017
Service Always professional and informative. Thorough inspections resulting not selling a service or parts not needed. I always feel comfortable going there Always professional and informative. Thorough inspections resulting not selling a service or parts not needed. I always feel comfortable going there. I make sure My sons vehicle is also serviced there. More
by WayneNys
Employees Worked With
Don Hanscom
March 24, 2017
Great customer service Don at Imperial Ford is amazing. He helped me out again when I thought I was stuck. If is was not for Don and the Ford service team I would not have m Don at Imperial Ford is amazing. He helped me out again when I thought I was stuck. If is was not for Don and the Ford service team I would not have made it to my destination. You can always count on a fast and efficient repair when going to Imperial ford service. Thanks again More
by MsKitty65
Employees Worked With
Don handscom
February 14, 2017
In a jam Once again Rick and the Ford team helped me when I was in a jam. I had a terrible shake while driving on the highway. Imperial took me in right away a Once again Rick and the Ford team helped me when I was in a jam. I had a terrible shake while driving on the highway. Imperial took me in right away and found nothing more than ice in my rim. They cleaned the rims and set me on my way . I would highly recommend Rick and the Imperial Ford service department for all your service needs More
by MsKitty65
Employees Worked With
Richard Borrelli, Michael DiMella
January 25, 2017
Great service Service desk people are very professional and very accommodating. I have recommended some of my friends to the service department. This is by far the Service desk people are very professional and very accommodating. I have recommended some of my friends to the service department. This is by far the best service department that I have dealt with since I have owned my Ford F150. More
by GSmurray
Employees Worked With
John in service
January 18, 2017
Maintenance I bing my vehicle to Imperial with confidence it will be fixed right the first time. My last service I was helped by Rick . He was very helpful and ma I bing my vehicle to Imperial with confidence it will be fixed right the first time. My last service I was helped by Rick . He was very helpful and made me very comfortable in knowing that I was not being taken advantage of. I would highly recommend Imperial Ford for all your service and maintenance needs. More
by MsKitty65
Employees Worked With
Richard Borrelli, Michael DiMella
January 16, 2017
Routine Maintainence a Breeze Once again Donny handled my routine maintenance with efficiency and courtesy.....and all for a good price.... the free carwash isn't bad either. Hig Once again Donny handled my routine maintenance with efficiency and courtesy.....and all for a good price.... the free carwash isn't bad either. Highly recommend Imperial if you are a Ford owner like me. More
by neil67
Employees Worked With
Donny
January 13, 2017
Maintenance Great customer service. Very friendly. Frank was very helpful. I got a rental and got my car back within a day of dropping it off. Great customer service. Very friendly. Frank was very helpful. I got a rental and got my car back within a day of dropping it off. More
by Fletcht06
Employees Worked With
Frank Best
January 11, 2017
Great service I brought my new F150 in because the door was frozen. I have to admit I was not happy when I got there. I delta with Rick in service . I have to admit I brought my new F150 in because the door was frozen. I have to admit I was not happy when I got there. I delta with Rick in service . I have to admit although I am not at all happy with having frozen doors on my brand new vehicle I am very pleased with the service I received from Rick and the team at Imperial Ford. Not only did Rick take care of the problem door for me he also went ahead and ordered all the parts for the remaining 3 doors . I would absolutely recommend Imperial Ford to all my family and friends More
by That F150Guy
Employees Worked With
Richard Borrellu
