Imperial Ford - Service Center

Great service I was in a rush to get an oil change for my car, and I honestly did not think that they would be able to get me in, but to my surprise they did. Richa I was in a rush to get an oil change for my car, and I honestly did not think that they would be able to get me in, but to my surprise they did. Richard was very friendly and very professional. I highly recommend this dealership. More

seat belt repair plus oil change added at last minute Car was scheduled for service to replace seat belt retractor because old one had locked up. As i dropped off the vehicle I asked if they could do an Car was scheduled for service to replace seat belt retractor because old one had locked up. As i dropped off the vehicle I asked if they could do an oil change at the same time. Donald said: yes, no problem. Work was done well and quickly. The oil change came to $41 and included tire rotation, car wash and multi-point inspection. I especially like the info provided on the brakes. More

Great service Always have our cars serviced here. Very pleased with their attention to detail finding potential issues and taking care of them before they become m Always have our cars serviced here. Very pleased with their attention to detail finding potential issues and taking care of them before they become major problems. More

Excellent Service I had a great experience at the dealership today during a Check Engine Light service. My service adviser - Donald Hanscom - was very patient and court I had a great experience at the dealership today during a Check Engine Light service. My service adviser - Donald Hanscom - was very patient and courteous with me. I had a few questions and had to check on a few things before I could finish explaining my issues. He patiently took down all of my notes and gave me a complimentary coffee and muffin at the diner, which was great :) The work was done quickly and was a great overall experience. Thanks Don for the excellent service today! More

Great service Just want to say thank you once again to Rick and the Ford service team for another great experience while servicing my vehicle. Always prompt and alw Just want to say thank you once again to Rick and the Ford service team for another great experience while servicing my vehicle. Always prompt and always right there to make sure all my needs are met. Thanks again More

Donnie is great! Brought my 2015 F250 in for some routine maintenance, ran into a couple of unforeseen problems, and Donnie took care of me! Truck had to stay overnigh Brought my 2015 F250 in for some routine maintenance, ran into a couple of unforeseen problems, and Donnie took care of me! Truck had to stay overnight, Donnie hooked me up with a loaner, and oversaw everything to be certain all was resolved in as quick a manner as possible. Donnie and Dave (mechanic) really worked to save the holiday weekend (Labor Day) for me! Very professional, courteous, and understanding! More

exceptional service Donny Hanscom, my advisor and Chris Whitner, my technician and the complete service department were excellent. Donny was able to schedule me in with Donny Hanscom, my advisor and Chris Whitner, my technician and the complete service department were excellent. Donny was able to schedule me in with a safety issue and still manage to get it completed in a fast timely manner. He kept me informed throughout the day of the progress and explained all repairs to me and the cost affiliated with the repair. Donny turned a negative situation into a positive experience. Chris also found 1 other issue with my Explorer that needed to be handled and repaired. I couldnt be happier with the complete service experience. Thank you. More

Thank you Richard Borelli and Kim Jacques! I was recently at Imperial on two separate occasions - service for an older vehicle and financing a new vehicle. Richard was very helpful and professi I was recently at Imperial on two separate occasions - service for an older vehicle and financing a new vehicle. Richard was very helpful and professional to deal with in service and Kim was very thorough, making sure that I understood all aspects of the financing available and the best option/s for me. More