Imperial Ford

It was a great pleasure to meet you this past weekend, Mike (DiMella, Imperial Ford Sales Manager), and an even greater pleasure doing business with Imperial Cars. As you know, we purchased a Mercury Mila Mike (DiMella, Imperial Ford Sales Manager), and an even greater pleasure doing business with Imperial Cars. As you know, we purchased a Mercury Milan yesterday and I am writing to compliment your sales consultant, Dennis Leoleis. Throughout the sales process, Dennis comported himself in a manner the exact opposite of the old stereotype of the “used car salesman.” We were entirely comfortable with Dennis throughout the engagement. He showed us several cars completely based on our expressed interests. At no point did we feel that we were being pushed into something that we may not want. He answered every question, showed us the cars that he thought we’d like, and gave us complete confidence in his trustworthiness and integrity. Once we made the choice of an automobile, Dennis continued to impress us with his dedication. He stayed until 9:00 p.m. on the day that the dealership normally closed at 6:00 (which we only learned about because we asked him). He was very helpful in making sure that all of our questions were answered and that we were completely comfortable with the transaction and the automobile itself. As a final note, my wife drove the car to Maine this morning and called this evening. She loves the car! She is clearly and obviously delighted. I conclude with repeated thanks to you and your entire team, especially Dennis, with whom we were so impressed. More

Just wanted to let you know that buying 2 new vehicles from Imperial Cars in the last year has totally changed my opinion of car dealers. Your Imperial Ford manager Mike Kind and salesman Brian Rishe are from Imperial Cars in the last year has totally changed my opinion of car dealers. Your Imperial Ford manager Mike Kind and salesman Brian Rishe are awesome. My experience was spectacular. I would also like to thank you for the car show and Millis Wonderland Christmas lights: my young son loves them both. Being from Mendon, I think that you’re great for this community. Keep up the good work and thank you. More

I would like to start by saying that the team at Imperial ford was outstanding by the time we stepped out of our vehicle till the time they handed me the keys to my new 2013 F-150 STX. The facility is top n ford was outstanding by the time we stepped out of our vehicle till the time they handed me the keys to my new 2013 F-150 STX. The facility is top notch from the cleanliness from the parking to the restrooms, they really take pride in there apperance to the public. Our salesmen Mike Peters was great. He was very knowledgeable on the in and outs of the vehicle. I can honestly say I didn't at anytime feel like I was being fed a line of xx at anytime my wife and I was there. They did everything the could to make us feel valued as a customer. We will never buy another vehicle from anyone or anywhere else. They also worked with us on the best deal on the vehicle, I told them I didn't want to haggle over nickles and dimes to get this vehicle, and we didn't. I could have maybe saved a few more dollars if I took there price and went to another dealer and back to them, but like I said from the first time you walk through the door and meet the staff you want to buy the vehicle from them. No games was a big thing for me all I wanted was a honest price for what I believe is the greatest pick-up truck in the world. So in closing I would and have told everyone I know to go to Imperial Ford to buy there next vehicle and also the diner Miss Mendon is GREAT. More

I just purchased a 2013 Ford Escape. My salesperson was Mike Peters. I had a VERY pleasant experience with him. I am not too crazy about some of my experiences with car salespeople, but he was excellent. H Mike Peters. I had a VERY pleasant experience with him. I am not too crazy about some of my experiences with car salespeople, but he was excellent. He was very down to earth, not pushy, and answered all of my questions with knowledge and competence. I nearly purchased a Honda CR-V but was stymied at the end over a trade-in. Their loss was Imperial’s gain. But I digress; this is about Mike. He worked hard to get me the best deal possible and stayed with it. I felt that he worked hard for both sides. I know Imperial needs to make a profit, but it is nice to feel the salesperson wants you to win too. It does not always feel that way. Thanks Again Mike Peters. Seak out this sales person you will be happy that you did. I liked my purchase so much I purchased a second Escape for my self 3 weeks later, from Imperial and Mike Peters. Rich J. More

I just wanted you to know that my wife and I had the best (6 Star) shopping experience we have ever encountered. Your Salesman (Dean Childs) and Sales Manager Michael DiMella helped make this so, as they are (6 Star) shopping experience we have ever encountered. Your Salesman (Dean Childs) and Sales Manager Michael DiMella helped make this so, as they are the most polite, courteous, and well trained Ford specialists. Your Ford showroom is most beautiful, and being music lovers ourselves, made our shopping delightful (the collection of music memorabilia is fantastic). I also want to give a special shout out to your Financial Officer Jeff Nadim. If it weren't for him, our purchase would have never happened. Talk about going above and beyond the call of duty! He is the reason my wife and I will praise Imperial Ford to all of our friends and family. Please give your team a special thanks from us (including your Reconditioning Center). IT’S WELL DESERVED . . . More

Wanted to take a minute to send a note about Mike Peters. You may recall he helped my wife and me with the red Explorer Sport we purchased from Imperial two weeks ago. This is the second vehicle Mike has sol You may recall he helped my wife and me with the red Explorer Sport we purchased from Imperial two weeks ago. This is the second vehicle Mike has sold us in the last few years and we couldn't be more satisfied with Imperial because of him. He's polite, professional, and knowledgeable and follows through with what he says he's going to do. He's made both our carWanted to take a minute to send a note about Mike Peters. You may recall he helped my wife and me with the red Explorer Sport we purchased from Imperial two weeks ago. This is the second vehicle Mike has sold us in the last few years and we couldn't be more satisfied with Imperial because of him. He's polite, professional, and knowledgeable and follows through with what he says he's going to do. He's made both our car-buying experiences with Imperial terrific. We appreciate working with Mike and will most certainly visit him and Imperial again when we're ready for our next vehicle. More

I recently purchased a 2013 Ford Escape from Imperial Ford in Mendon, MA. I was very pleased with the sales staff as they were very helpful but not pushy. They answered my questions but did not pressure Ford in Mendon, MA. I was very pleased with the sales staff as they were very helpful but not pushy. They answered my questions but did not pressure me as some salesmen do. When it came time to negotiate on my trade-in, Dean worked with me until we reached a mutual agreement on the trade-in price. Considering my experience I would rate Imperial Ford and their sales staff as excellent overall. I would recommend them to others. Great inventory and lots of nice vehicles to choose from. More

I'm a frequent shopper at Imperial Cars. Actually I just purchased my 5th vehicle from your Ford dealership this past Monday evening. The latest purchase is a surprise present for my almost 19-year-old just purchased my 5th vehicle from your Ford dealership this past Monday evening. The latest purchase is a surprise present for my almost 19-year-old daughter. She attends Sacred Heart University and will be coming home this Saturday. I purchased a 2010 Ford Focus SES from Doug Hood, who is a very professional sales representative and also has become a friend of me and my family. Doug continues to assist with my requests and always tries his best to get me the best deal one way or the other. Also, I would like to mention that Doug called me this evening on his day-off to ensure that we were happy and that everything was fine with our purchase. I do plan on sending Doug a personal email with a picture of my daughter and her new Ford: I can't wait to see the expression on her face when I let her know that the vehicle is hers. I would also like to mention current/previous individuals that have helped me: Mike DiMella, Will Granata, Ali Kehail, Dennis Leoleis, Bruce D'Ambra, Sarah Nelson, and Mike Penner. They helped “give up” a 2011 Explorer for my wife last year. I'm a very pleased customer and father, and I can't wait till Saturday to show my daughter her new vehicle. Again, I thank you and your team for another successful purchase by the . . . family. More

My husband and I just bought a 2010 Lincoln MKT from John DiChristofero. It was a great car buying experience. John was wonderful to work with. He is knowledgeable, friendly, and helpful. I can’t say enough DiChristofero. It was a great car buying experience. John was wonderful to work with. He is knowledgeable, friendly, and helpful. I can’t say enough about him. He is definitely an asset to Imperial. I am very happy with my new car. More

I bought a used ford escape from imperial about a year ago and was very happy with the service, I wanted to go back to get a truck at imperial. I had a very excellent buying experience at imperial. Brian ago and was very happy with the service, I wanted to go back to get a truck at imperial. I had a very excellent buying experience at imperial. Brian Rishe was very professional and took excellent care of me and made sure that i new everything about the new vehicle i was buying. I walked onto to the lot to look and at used trucks. When Brian walked up to me and started talking to me, I asked what the best deal he had a used truck was. He look at me and told me the best deal he had was sitting in the show room. So we went inside and their was a brand new 2013 Ford F-150 Lariat. He told me the base MSRP of the truck was 50,000 but was on sale for 37,000. I still wasn't sure so he took me around the lot and showed me the used trucks that they had and they were coming out to be around $30,000 with 30,000 miles on the truck and so I went home and the next day I went up their and Brian got me started on my paper work and the process was harmless. Brian Rishe was an excellent sales representative and took care of me. I recommended to anyone that is looking to buy a car or truck, either new or used to go on down to imperial ford and talk to Brian Rishe or any of the other sales representatives they will take care of you and make sure you have the best car buying experience. Brian even took the time on his day off to go up to imperial once the paper work was done and to take my truck home. He even called me twice since buying my truck to make sure everything was ok with the truck and that I was happy with the truck. I won't go to any other dealership after going to imperial ford. More