Imperial Ford

Jonathan Filleul the salesman I worked with was professiona l& knowledgeable. He did not rush you and in the end I purchased a Ford Escape professiona l& knowledgeable. He did not rush you and in the end I purchased a Ford Escape More

2011 Ford Escape Limited at Imperial Recently purchased a 2011 Ford Escape Limited at Imperial Ford in Mendon. The customer service is outstanding and the facilities are setup very nicely Recently purchased a 2011 Ford Escape Limited at Imperial Ford in Mendon. The customer service is outstanding and the facilities are setup very nicely. I would recommend this dealership and sales person to anyone who is looking for a new or used vehicle. Salesman Sean Ewing was a tremendous help. He was very knowledgeable about the car and politely answered all my questions. It was a great car buying experience. Sean & the rest of the sales team are wonderful to work with. I will certainly recommend and refer friends and relatives to Imperial Ford. More

I was trading in a vehicle that I had only bought 3 months prior. I am a person who keeps my cars for possibly 8 years or more, so this was a unique experience for me. Upon entering the imperial ford d months prior. I am a person who keeps my cars for possibly 8 years or more, so this was a unique experience for me. Upon entering the imperial ford dealership, I was immediately put at ease by one of there salesmen named Ali. He listened well and showed me vehicles that were much more suited for my needs. Ali is pleasant, curteous, and a very easy sales person to do bussiness with. I would highly recommend a visit to Imperial Ford, and make sure you ask for Ali. More

Best sales experience we have ever had hand down! Mike Peters was extremely knowledgeable, kind, and was with us every step of the sales process. Could not be any happier with our purchase and the staff a Peters was extremely knowledgeable, kind, and was with us every step of the sales process. Could not be any happier with our purchase and the staff at Imperial Ford. Mike Peters is by far the best salesman we have ever had and put in the extra effort to make us feel comfortable and to make sure we were completely satisfied. Before we had even got their he had information at hand about all the vehicles we had interest in and even found others that he believed would fit our needs, we were impressed at how prepared he was and how much work he put before we had even got their let alone the great work he did for us while we were there. Any issues or concerns we had were made a priority and were taken care of right. The financial manager Jeff Nadim was amazing as well. He was very kind and extremely helpful in making the deal happen and getting us right where we needed to be. It was awesome how he made our needs his number one priority and made sure they were met. He even went the extra mile to continue trying to get us getter rates even after we had gotten a better one then we had expected. Overall Mike and Jeff made this the best car buying experience we could have asked for. Imperial is extremely lucky to have such a great salesman and financial manager on their staff. We will definitely come to Imperial Ford and Mike/Jeff for our next car purchase and will always recommend them to anyone looking for a similar experience More

Everyone was so friendly! I worked with Mike Peters and he really, really knew his stuff. I'm not an easy consumer to please but he was patient and answered ALL of my questions. No pressure sales tactics he really, really knew his stuff. I'm not an easy consumer to please but he was patient and answered ALL of my questions. No pressure sales tactics, just honesty and superior product knowledge! That's the kind of experience I was looking for and that's why I recommend him so highly to my friends and family, who all agree with me and go exclusively to him to buy their cars! Also, I wasn't sure how I would fare, financing wise, because I don't have the best credit, but they all worked so hard to get me a loan and I couldn't be happier. Highly recommend. Worth the drive! More

My new vehicle buying experience was an eventful one. It was a situation that was completely unexpected and unnerving to say the least. So I found myself in a situation that I had to buy a car whether new was a situation that was completely unexpected and unnerving to say the least. So I found myself in a situation that I had to buy a car whether new or used remained to be seen. The timing of this couldn't be worse so I started looking. It was in October of 2012 and I had to have a new vehicle by the end of November given the personal situation I found myself in. So I resigned myself to the fact that I wanted to buy american and I began by looking at familiar dealerships in my area. I'm an SUV girl so my search began. I looked at GMC, Chevrolet, and Ford. I've been a ford lover for many years however I wanted to research all different makes, models, and prices. I live in Ashland, Massachusetts so I picked several dealerships after my online research and my search was underway. I went to several in my area and found myself at Imperial Ford in Mendon, Massachusetts. Now keep in mind that this is not a situation that I wanted or needed to be in right before the holidays but here I was. Let me begin by saying that from the time I stepped foot into this facility to this very day, Saturday, 22MAR2014, in my opinion there is no other dealership on this planet that I would deal with or make a purchase from other than Imperial. The way that I was treated then and still today is without a doubt the best there is. The gentleman that I dealt with then and I still go and catch up with today is Ali Kehail. This man should be commended everyday for his loyal dedication and superior customer service and I don't believe there is anyone else like him in this business. The car buying experience is an emotional experience like no other and in certain situations, can be quite traumatic. From the time I met this man and the incredible staff at Imperial Ford, I have felt nothing but tremendous admiration and respect for all of them from the service department, the finance department, and the entire sales force but especially Ali. This experience is one I will treasure for ever this man took a sad situation and actually made it a memorable one and I am extremely grateful to call him a true friend. I made my purchase from Imperial Ford and I couldn't be happier. It has been over a year now and I make frequent visits to the man and facility that made it all worth while. Their support and dedication to this business is far superior than any other of it's kind. Please recognize this man and facility in all of the great work and support that they offer in this ever struggling economy. I am a proud american ford owner and I am delighted to say that I am a lifetime purchaser of Imperial Ford in Mendon, Massachusetts. Gratefully yours, Sandy Farrar, Ashland, Massachusetts More

I gave this review specifically pertaining to the excellent service provided by Mike Peters, the salesman who helped my daughter and I buy a used car. Mike did a great job in listening to us and wha excellent service provided by Mike Peters, the salesman who helped my daughter and I buy a used car. Mike did a great job in listening to us and what we were looking for, he didn't try to up-sell us or steer us to what he wanted us to buy. He was super patient while week took a few cars for test drives, and helped us choose one out of the two we liked. Once we decided which car we wanted, rather than just moving on to do something else, he helped guide us through the buying process. He stayed in close touch regarding when the car would be ready for pickup, and it was ready when he promised. I can't say enough about Mike's humor and friendliness, I would definitely buy a car through him again. More

I was looking for a new car for months but no dealership would work with me about my existing car loan for a trade-in. I went to Mike Peters on a reference from a friend. He got the deal done! I was getting would work with me about my existing car loan for a trade-in. I went to Mike Peters on a reference from a friend. He got the deal done! I was getting frustrated with the back and forth of other car dealerships. But Mike was an excellent salesman and fought to get me to the right price. If you are looking for a great salesman who will go to bat for you while looking for your best interest go to Mike he is the best hands down. More

2014 Explorer Sport had an issue from the factory and Imperial took ownership of the factory defect and resolved my issue. I would like to thank Mike P and Bob F for all their help and support in resol Imperial took ownership of the factory defect and resolved my issue. I would like to thank Mike P and Bob F for all their help and support in resolving my issue. Imperial could have passed the buck to Ford but they did not, they were proactive in making sure I was happy. More

i bought a 2010 ford edge. i had a great sales person dennis leoleis. ( the best sales person i ever had) he gave me a great deal and we are very happy. i will highly recommend dennis and your dealershi dennis leoleis. ( the best sales person i ever had) he gave me a great deal and we are very happy. i will highly recommend dennis and your dealership to all my friends. thank you butch torrey More