Imperial Ford

Thorough and Knowledgeable Gerard walked me through the process of first understanding all the options of my vehicle and the value they represented. He later guided me through t Gerard walked me through the process of first understanding all the options of my vehicle and the value they represented. He later guided me through the buying process and answered my questions honestly and transparently. It was a great experience for me. More

Conveniene and Ease Walked into the Imperial Ford Dealership and was assisted by these two individuals. I being in the financial district know that every situation is uni Walked into the Imperial Ford Dealership and was assisted by these two individuals. I being in the financial district know that every situation is unique. My personal situation was unique and I came in with a unique situation to trade into an SUV. it took a little work but they got me into the vehicle I liked as well as saved me a bit of money despite a couple of hoops we had to all jump through. Both honest and trust worthy and took care of me when I had to come down a second time for an issue. Top notch customer service. More

New truck No B.S. told me what he had available took for road test . Truck was what I was looking for. Grandson called said about time and to get ared one deal No B.S. told me what he had available took for road test . Truck was what I was looking for. Grandson called said about time and to get ared one deal done. More

What an Experience! My husband and I are not the greatest shoppers. We really tend to cringe the moment a salesperson approaches us. Ali was different. His warmth and smi My husband and I are not the greatest shoppers. We really tend to cringe the moment a salesperson approaches us. Ali was different. His warmth and smile put us at ease immediately. He was so approachable and intelligent. He helped us with our decision to buy a new Ford Escape and made us feel sure that we had made the right choice for us, It was a great experience dealing with him and we love the car. The best compliment I can give is my even my husband thought he was wonderful. Knowing as much as my husband does (a former mechanic and Industrial Arts Teacher) about the automotive business, this is high praise indeed. More

Great experience~ I went in Imperial looking to get answers about buying a used jeep. I wanted to know what my budget could buy me. I was not sure I would be buying one I went in Imperial looking to get answers about buying a used jeep. I wanted to know what my budget could buy me. I was not sure I would be buying one in the near future, but with the help of Mike Peters, we bought one the next day. He was very friendly, personable, funny, and informative. We also worked with Jeff Nadim in the finance department and he helped out a lot as well. Very helpful, and very nice. Because of Mike and Jeff, I will absolutely refer anyone I know to Imperial, and I will never buy a car anywhere else they were that great! 5 stars all around! More

review My experience was wonderful.The salesman was very personable, and helpful. He was able to answer all my questions and when he did not know the answer My experience was wonderful.The salesman was very personable, and helpful. He was able to answer all my questions and when he did not know the answer he was able to find someone who did. More

Great Salesperson/Nice Dealership Sean was extremely friendly and helpful. He assisted in finding the perfect vehicle for me! I would highly recommend this dealership if you are shopp Sean was extremely friendly and helpful. He assisted in finding the perfect vehicle for me! I would highly recommend this dealership if you are shopping for a new vehicle. More

Purchasing a new Ford Escape from Dave was an uplifting and positive experience. Dave was knowledgeable about the product and treated mw with kindness and respect. I would recommend Dave to those who wish and positive experience. Dave was knowledgeable about the product and treated mw with kindness and respect. I would recommend Dave to those who wish to but a Ford product. A job well done! More

My experience I bought a brand new 2013 ford f150 stx in March 2013. Sales was a breeze my salesman was Justin Surtel I had a corporate discount called fords x plan I bought a brand new 2013 ford f150 stx in March 2013. Sales was a breeze my salesman was Justin Surtel I had a corporate discount called fords x plan it's incredible saves you a lot of money so no haggling was necessary. Finance was almost easy and at that point in time my credit wasn't exactly perfect but they got it done and I got a great interest rate far better than I had expected which means they shop the best rate for you not the first rate you get. I showed up there at 8:30pm on a Tuesday night I drove out of there by 10pm in my new truck. Everything was great with the vehicle. Had a couple of problems towards Oct 2013 brought it in I was unable to get an appointment at that time for the reason unknown besides I was misinformed by the wrong person. March 2014 rolled around I brought it in with a few concerns. They scheduled an appointment ASAP for what I needed done. Just about everything got taken care of and they also did a 99 point inspection for free and found a problem with my battery which was under warranty and replaced the battery for free! There was only one issue that didn't get resolved as it wasn't brought to the right persons attention. I got an appointment to meet with general manager Michael Penner and sales manager Michael Kind both incredibly helpful gentlemen they took care of everything and to avoid this confusion for any other present or future customer they plan to train their employees further to deal with these types of situations as customer service is their #1 priority and they stand by their product which is hard to find. Most other dealerships are there to sell vehicles and make money not to deal with problems. Imperial ford dealt with my problems efficiently and timely with the professionalism everyone would expect. That being said I would encourage people to visit this dealership and service their vehicles at this dealership as I really do feel as if they can treat you the way you should be treated, get you in the vehicle you want and continue to put their customers first. Thanks imperial ford! More

The dealership is amazing, Dean knew exactly what I The dealership is amazing, Dean knew exactly what I was looking for and actually picked out my car, He took his time and listened to everything I The dealership is amazing, Dean knew exactly what I was looking for and actually picked out my car, He took his time and listened to everything I had to say about what was important to me in the car, He was honest and not pushy. I would recommend the dealership and Dean to my family and friends, He made it a very easy process. More