Imperial Ford

New car buying experience Doug Hood was excellent, friendly, and very helpful. He let me and my husband take the 2014 Ford Focus out on a test drive alone, which some dealershi Doug Hood was excellent, friendly, and very helpful. He let me and my husband take the 2014 Ford Focus out on a test drive alone, which some dealerships normally dont do. Doug worked very hard to lower the price, as well as Jeff, (finance mgr). He worked very hard to aquire the proper fincancing. They were also nice enough to give us fifty dollars in Miss Mendon Diner gift cards so we could get a bite to eat while they preped our vehicle. The car was delivered right as we came back from the diner, in the perfect time alotted. We opened the door and were blown away by the lovely aroma that is the "new car smell". When we first took a look at the car, the exterior was all green because of the pollen, and the inside looked like it was a used car. But when we got the car, it looked and smelled like it was fresh out of the fatcory. :) The overall experience of our vist to Imperial Ford was absolutly delightful and would DEFINETLY recomend it. :) More

Fantastic Dealership Jon was great to work with. He was very helpful in locating the vehicle that would meet our needs. In fact, we came to see a different van but when Jon was great to work with. He was very helpful in locating the vehicle that would meet our needs. In fact, we came to see a different van but when he showed us the Transit Connect XLT Wagon we totally changed our minds. He worked a fantastic deal and did everything he could to accomodate us with expediting the wait time to see the finance person to process the loan. He was great and the dealership is extremely polite and easy to deal with. Would go right back to them, and they are quite a ride from our home, if we need a vehicle in the future. So glad we found them. More

2012 Ford Escape I am extremely happy with my vehicle and everyone who has assisted me. Service is excellent, and I would not go anywhere else! :) Thank you everyone I am extremely happy with my vehicle and everyone who has assisted me. Service is excellent, and I would not go anywhere else! :) Thank you everyone for all your help! More

Got My Mustang exactly how I wanted it! I wanted to purchase a 2014 Ford Mustang v6 convertible. Doug Hood was my salesman. I started off by saying to him, "I'm just gathering information at I wanted to purchase a 2014 Ford Mustang v6 convertible. Doug Hood was my salesman. I started off by saying to him, "I'm just gathering information at this point and will be going to other dealerships also, as I seek my vehicle. That being said, "Doug, I DON'T LIKE PRESSURE!" Doug was friendly and informative in regards to potential options I could consider and never said, "What can I do to sell you are car today?" Imperial Ford did not have the style car I was looking for but said they might get one from another dealership if I wished. I took the info and ballpark price and moved on to three other dealerships. They All and I mean ALL ignored my no pressure request and tried to push the convertible(s) that were on their lot(s) as the car for me. I came back to Doug with the exact features I wanted and with the help of Mike DiMella, I put down a deposit and Imperial Ford had my Mustang BUILT for me. I picked it up and drove it home on my 65th birthday. It was a pretty special day. In my evaluation of Imperial Ford, the words I have written exemplify the high marks by the outstanding way I was treated as a first time customer. Thank You Imperial Ford and Doug Hood! More

Wonderful experience! I had been shopping for a vehicle online for some time, just waiting for the right one to come along. I found the vehicle I was dreaming of at Imperia I had been shopping for a vehicle online for some time, just waiting for the right one to come along. I found the vehicle I was dreaming of at Imperial Ford in Mendon. This was my first time shopping there. The gentleman on the phone could not have been nicer! We spoke in detail about the vehicle, and I made arrangements to come in and look at it. I was directed to meet with Gerard Souza. He was attentive, friendly, professional and went out of his way to make my car buying experience a positive one. I highly recommend shopping at Imperial in Mendon! While the vehicle I was purchasing was being serviced, they offered me a loaner from their rental office. That also went very smoothly and without a hitch! I am more than pleased with my entire experience at Imperial! I will not hesitate to go back there again in the future when we are ready to buy another new or used car! More

Great service While shopping for a used vehicle, we dealt with Gerard. He listened to what we were looking for in features. He found a vehicle that fit thke wife' While shopping for a used vehicle, we dealt with Gerard. He listened to what we were looking for in features. He found a vehicle that fit thke wife's wants. When she changed her mind, he rolled with it and we found a better fit and a great deal. All with a smile. More

Imperial Ford We recently purchased a new Ford Mustang from Imperial Ford. Ali Kehail was our salesman, he was very friendly and made the experience easy. He was We recently purchased a new Ford Mustang from Imperial Ford. Ali Kehail was our salesman, he was very friendly and made the experience easy. He was not pushy and worked to give us exactly what we wanted. Ali was fun, and at the same time very professional. We also worked with William Granata, the business manager, he was amazing in helping us. When there was a 'glitch' in financing he was kind and courteous and worked with us to reach our goal. (above and beyond) We would recommend Imperial Ford to anyone, we are more than pleased. More

Great job, low pressure Mike Peters healed us through the process of buying a car. The usual dread that I anticipated was, thankfully, not a part of the experience. He was at Mike Peters healed us through the process of buying a car. The usual dread that I anticipated was, thankfully, not a part of the experience. He was attentive to our needs and found the car that fit us. He was very honest and fair. He knows a great deal about the car he sells. I loved his low pressure technique. Will Granaota also made us feel comfortable. More

Quick and painless! I recently went to Imperial Ford in the hopes of finding a used F-250 for a great value. I spoke with Dennis and inquired about what was available. I recently went to Imperial Ford in the hopes of finding a used F-250 for a great value. I spoke with Dennis and inquired about what was available. Dennis was very helpful and showed me a beautiful 2012 Lariat F-250. The truck was a little over my budget but Dennis said lets see what we can do for you. I really felt that Dennis wanted me to have that truck and was willing to fight on my behalf so I could get it. We ended up completing the deal within my budget. Dennis was professional and honest which made this purchase hassle free. My next vehicle will definitely be purchased from Dennis at Imperial Ford. More

Give 'em A Try I stopped in to look at a used car. no pressure from sales. friendly. found the car I was looking for and bought it. the payment was what I was lookin I stopped in to look at a used car. no pressure from sales. friendly. found the car I was looking for and bought it. the payment was what I was looking for and the length of loan. had a few problems with getting parts and getting the car fixed in a timely manner but the people accommodated me like no other dealership would have. free new loaner and kept following up with me almost daily. the car was fully repaired and was very pleased with the car. they did everything to make me happy. I would strongly recommend imperial. no place is perfect but these guys try. 4-19-14 More