Imperial Ford

a good place to buy a new car the sales person, Doug Hood, made the purchase of my Ford Fusion ST a good one and would recommend him. he was professional and thorough. Thanks, Jo the sales person, Doug Hood, made the purchase of my Ford Fusion ST a good one and would recommend him. he was professional and thorough. Thanks, John K More

Outstanding experience with Doug Hood and Will Granata!! Doug and Will were both excellent working with my son (and recent college grad) making his first vehicle purchase. (Dad was just along to co-sign :) Doug and Will were both excellent working with my son (and recent college grad) making his first vehicle purchase. (Dad was just along to co-sign :) They both treated my son with the same level of patience and respect as if he had walked in with a bag of cash ready to close a deal on the spot. We never felt rushed, had plenty of time to ask questions about financing options and took a leisurely test drive through the little town of Mendon. The entire experience was unlike any other car buying experience I have had before. For my son, it was his first and I can't imagine he'll want to look anywhere else for a new or used vehicle in the future. For my wife and me, it was equally an enjoyable experience and there is no doubt that we will be back looking for Doug and Will when in the market for a new vehicle. Thank you, again, Doug and Will!! More

Best Car Buying Experience I had the best car buying experience thanks to my salesman Doug Hood. He worked with me to find the perfect car in a price range that I could afford. I had the best car buying experience thanks to my salesman Doug Hood. He worked with me to find the perfect car in a price range that I could afford. Doug paid attention to what I wanted and went above and beyond to help get me in a car that I will LOVE for years to come! I highly recommend stopping by Imperial Car Dealers and speak with Doug Hood if you are in the market for a new or used car! I know you won't be disappointed with the quality of service you receive. More

Great customer service Comforting to know people feel passionate about their work and the impact it makes on people. Mike Peters was very knowledgeable about the vehicle an Comforting to know people feel passionate about their work and the impact it makes on people. Mike Peters was very knowledgeable about the vehicle and explained things thoroughly making the options easy to understand. He has made himself accessible for any assistance that may be needed in the future. Jeff Nadin in finance really came through in sealing the deal and going the extra mile in making the purchase of a new vehicle possible. Kudos to both and thank you so very much. More

Quick,Easy,Fair and on point I'm still taken away by how quickly I was able to look up the car I wanted online and drive out of the dealership with it. I drive around 30,000 plus I'm still taken away by how quickly I was able to look up the car I wanted online and drive out of the dealership with it. I drive around 30,000 plus miles a year for work so I have purchased a number of vehicles over the years. I went into the dealership and had Shawn pull up the SUV I was interested in. In less than two hours I was in and out, traded my pick up in for a respectable price and drove home the new SUV with no xx at all! While I was waiting I had a great lunch at the dinner on the dealership and got some work done as well. None of my day was wasted and I really did leave in awe on how smooth and quick the process went. These people have it down to a science and I'm the first to complain when something doesn't go smooth at all. With that said I'm impressed with the dealership and will highly recommed working with Shawn in sales and William in Finance they did an excellent job. By the way I never take the time and write these reviews, but it is well deserved in this case. More

Amazing experience I recently purchased a 2013 Ford Fusion from Imperial Ford, the process was very easy with no pressure thanks to our Sales Rep Gerard Souza....He real I recently purchased a 2013 Ford Fusion from Imperial Ford, the process was very easy with no pressure thanks to our Sales Rep Gerard Souza....He really made it very easy....friendly and took care of our concerns.....We had to drive 60miles to find the Fusion we wanted and it was well worth the trip.....I would definitely recommend Imperial Ford......Thanks again Gerard Souza for all your help.... I would also like to thank Santos Cruzado for the follow up on line.... More

Great Experience I would recommend buying from Imperial Ford and definitely recommend working with Mike Peters. He was very knowledgeable and friendly but not at all p I would recommend buying from Imperial Ford and definitely recommend working with Mike Peters. He was very knowledgeable and friendly but not at all pushy. More

A great dealership! I spent 7 months looking for a Fusion Hybrid. My search ended yesterday when I bought a 2015 Fusion Hybrid from Mike Peters. After months of research, I spent 7 months looking for a Fusion Hybrid. My search ended yesterday when I bought a 2015 Fusion Hybrid from Mike Peters. After months of research, I knew what I wanted and what I wanted to pay.. I achieved all my goals at Imperial Ford. Mike was friendly, not pushy, he was knowledgeable, not pompous, he was helpful, not arrogant. Imperial Ford worked with me and gave me a large discount off invoice.. I would highly recommend this dealership and the Fusion! More

New Car Purchase - Very Satisfying From when my wife and I walked in the door on Black Sunday the last day of the advertised sales we both felt very comfortable. Our sales man Jon came From when my wife and I walked in the door on Black Sunday the last day of the advertised sales we both felt very comfortable. Our sales man Jon came out and walked us through the lot (a very large inventory to choose from ) looking at various cars and asking questions to get an idea of what our driving habits were and what we were looking for. After a little while I mentioned that I saw the ford fiesta that I wanted in an ad on their web site. He asked if I had the advertisement with me and then went and got the exact car that was listed. Surprise of surprise, I figured that would be unavailable and or sold already. No bait and switch here! He brought the car around and we went out on the test drive. Loved the car, great visibility, very peppy performance for a little commuter car. Jon is about 6'5'' tall and he got in the back seat so my wife could be in the front. No worries about the headroom for passengers. Needless to say I wanted the car and we were off to the showroom to write up the paperwork. Next I dealt with William; I think he would title me as "Creative Credit Required" and he was able to come up with a package that financed everything. He took the time to answer all our questions. All in all in about 1.5 hours I had purchased my car and still made it home in time to watch the Pats game. This was the best new car experience that I have ever had. I recommend this team to anyone who is looking for a new car. More

Would Not Go Anywhere Else I went to Imperial after my parents raved about their experience recently purchasing a new car there. I have to say that the overall experience from t I went to Imperial after my parents raved about their experience recently purchasing a new car there. I have to say that the overall experience from the get go was top notch. No one was ever pushy or "salesy" during the process. Everyone was extremely helpful and informative while always having a sense of urgency to make sure I was pleased. The follow through from the financing to picking up the car was also fantastic. I never had to chase anyone down or double check. They handled everything very easily and everything seemed effortless. I was very impressed with the experience! More