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Imperial Ford
Mendon, MA
1,002 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
June 25, 2015
Awesome experience with Doug Hood! Our sales representative Doug Hood was wonderful to work with for the purchase of a vehicle.. He listened to what we wanted and was very helpful in fi Our sales representative Doug Hood was wonderful to work with for the purchase of a vehicle.. He listened to what we wanted and was very helpful in finding the right vehicle for us. We definitely will ask for Doug for our next purchase, We will recommend him to everyone,, More
by kaylow
Employees Worked With
Doug Hood
June 24, 2015
Exellent Purchase of New Ford Fiesta ST From the moment I entered the dealership I was welcomed by Doug Hood. He immediately answered all of my questions and made me very comfortable with my From the moment I entered the dealership I was welcomed by Doug Hood. He immediately answered all of my questions and made me very comfortable with my first car purchase. My entire experience with Imperial Ford and Doug Hood was very pleasent and I will certainly be back for another car soon. More
by fordfiesta
Employees Worked With
Doug Hood
June 23, 2015
Awesome dealership!! My sales rep., Marc Madore, was very helpful in assisting me with my purchase. We met about 5 times before I finally decided to buy my brand new 2014 My sales rep., Marc Madore, was very helpful in assisting me with my purchase. We met about 5 times before I finally decided to buy my brand new 2014 Ford Edge, which I love. He was very patient with me and my husband and was a pleasure to work with. Would recommend this dealership to all my friends and family! More
by mabiagetti
Employees Worked With
William Granata, Marc Madore
June 05, 2015
Excellent + and awesome dealership My wife and I went just to look and we were so impressed with our sales rep. that we purchased our vehicle in complete satisfaction . My wife and I went just to look and we were so impressed with our sales rep. that we purchased our vehicle in complete satisfaction . More
by DHarnois
Employees Worked With
Doug Hood, Mike Kind
June 03, 2015
Great Experience Customer satisfaction does not even begin to explain how I felt while buying my first car. Ali Kehail went above and beyond your average salesman to m Customer satisfaction does not even begin to explain how I felt while buying my first car. Ali Kehail went above and beyond your average salesman to make sure that my first experience at imperial Ford was a memorable one. He was very respectful and listened to the things I was looking for in a vehicle. Thank you Ali! More
by Lam
Employees Worked With
May 13, 2015
Excellent Great car buying experience. Customer service was excellent. They were patient with me and were willing to answer any and all questions I had. Great car buying experience. Customer service was excellent. They were patient with me and were willing to answer any and all questions I had. More
by akdavis02
Employees Worked With
Michael DiMella, William Granata
May 09, 2015
Fantastic Experience Best experience in buying a vehicle I have ever had. A special thank you to Doug who got me the vehicle I wanted and needed. Best experience in buying a vehicle I have ever had. A special thank you to Doug who got me the vehicle I wanted and needed. More
by elaine,8
Employees Worked With
Doug Hood
May 07, 2015
"communication is the key" purchased a used dump truck,doug was always readily available to help in any way and answer any of my questions in a very timely fashion. purchased a used dump truck,doug was always readily available to help in any way and answer any of my questions in a very timely fashion. More
by very satisfied customer
Employees Worked With
Doug Hood
May 07, 2015
A postive experience buying a car I gave Douglas Hood a great rating because he was extremely helpful with respect to buying a car. He was a gentleman throughout the process. We nev I gave Douglas Hood a great rating because he was extremely helpful with respect to buying a car. He was a gentleman throughout the process. We never felt pressured during the entire experience. More
by bobby
Employees Worked With
Doug Hood, William Granata
May 05, 2015
Highly recommended I recently just bought my second car from Imperio ford in Mendon. I chose this dealership specifically for the salesman Doug Hood. I purchased my f I recently just bought my second car from Imperio ford in Mendon. I chose this dealership specifically for the salesman Doug Hood. I purchased my first car off of dog a few years ago in the experience was so great that I went right back to him without any questions He worked with my situation and made sure that I was taken care of from start to finish. I am very happy with my car in would highly recommend dog and imperial ford for your next car More
by Rfowler777
Employees Worked With
Doug Hood
