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Imperial Ford
Mendon, MA
1,002 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
October 27, 2015
Excellent experience. Can't say enough about Joshua Lanoie,Michael Kind,and all the team. Josh and Mike bent over backward's to make sure that we were satisfied,and unders Can't say enough about Joshua Lanoie,Michael Kind,and all the team. Josh and Mike bent over backward's to make sure that we were satisfied,and understood every thing. We are very pleased and would not hesitate to recommend Imperial Car's to anyone. Thank You All for a great experience. Mr.&Mrs Gene Berard. More
by Retired IUOE operator
Employees Worked With
Mike Kind, Joshua Lanoie
October 25, 2015
Wonderful dealership This dealership is a great place. Very friendly employees, made us feel very comfortable and welcomed. The sales associate was extremely helpful and p This dealership is a great place. Very friendly employees, made us feel very comfortable and welcomed. The sales associate was extremely helpful and pleasant. We drove 2.5 hours to buy a truck and it was worth it! We will definitely be back to buy again! More
by Kaylam
October 21, 2015
They sold me a LEMON and lied to my face!! October 15th 2015 I went to this dealership to buy my car. I purchased a 2012 Ford Focus and was extremely excited about it. Only one day later I star October 15th 2015 I went to this dealership to buy my car. I purchased a 2012 Ford Focus and was extremely excited about it. Only one day later I started to experience transmission problems where my car would hesitate, jerk and not accelerate fast enough. I told the sale employee about my problem on October 19th when I got my registration because the problem keep reoccurring. He said, "That it was NOT a problem and the cars transmission has to get used to the driver." After this problem almost caused me to get into a serious car accident on the high way I decided to look it up on the internet to see if I could find out if there was a problem. I am EXTREMELY UPSET to find out that the Ford Focus has had a knowingly DEFECTED TRANSMISSION. The company FAILED TO MENTION THAT THIS CAR HAD A DEFECTED TRANSMISSION LEAVING ME IN HARMS WAY, this problem was known since 2012 when the warranty was extended on theses cars cause they were finding so many defected transmissions. This company failed to mentioned this and then LIED to my face. I would NOT recommend anyone purchases a car from here because you might be left with a 12,000 dollar headache which may cause you your life. More
by colleen3765
Employees Worked With
Joshua Lanoie
October 19, 2015
Impressive Extremely impressed with the superior customer service we received from everyone at Imperial, especially Dennis. We were treated like royalty and high Extremely impressed with the superior customer service we received from everyone at Imperial, especially Dennis. We were treated like royalty and highly recommend this dealership. Omar Ihjul, thank you also for making sure we did not have to wait for financing!! We will definitely purchase our next vehicle from Imperial! More
by Sd3rich5
Employees Worked With
Omar Ihjul, Dennis Leoleis
October 17, 2015
If you are looking for a positive Experience I gave them a list of what I wanted and they listened to me. I couldn't have asked for a better team to work with... I gave them a list of what I wanted and they listened to me. I couldn't have asked for a better team to work with... More
by Amtrakcndr
Employees Worked With
October 16, 2015
Great experience buying my Veracruz When I arrived to look at two used vehicles just listed Dennis spent his time inquiring about the vehicle locations since it such a big lot. He swift When I arrived to look at two used vehicles just listed Dennis spent his time inquiring about the vehicle locations since it such a big lot. He swiftly provided the keys to the vehicle for my test drive and moved the process along. The vehicle purchase experience was fast and efficient. We found the environment friendly and they did not push the "sell" aspect which we truly appreciate. Dennis worked hard to make sure we received the deal we wanted for our new car and trade in. When we left we were satisfied customers. Thank you Imperial More
by Payton35
Employees Worked With
The finance team was great to work with!, Dennis Leoleis
October 13, 2015
Highly recommend - a great experience, always My family and I have made multiple car purchases at this dealership over the years. We have always received the best customer service, attentiveness My family and I have made multiple car purchases at this dealership over the years. We have always received the best customer service, attentiveness and prompt service. I highly recommend this dealership and specifically Dennis Leoleis, who has always made it a pleasant experience for us! More
by Leahb25
Employees Worked With
Dennis Leoleis
August 18, 2015
Yeah..... no. I did a lot of research on line and found the exact car I wanted at Imperial. I called on the morning before driving the hour north to see it, and th I did a lot of research on line and found the exact car I wanted at Imperial. I called on the morning before driving the hour north to see it, and there it was waiting for me to take it for a test drive. Interestingly though, the person who took me for a spin freely admitted that he had no idea what the car was about because he was "a Ford guy" and therefore was unable to answer even one simple question about the vehicle. No matter, I figured I could figure it out on my own (?!?). So after a LOT of standing/sitting around it came time to talk financing. I told them what I was capable of paying each month (not a lot) and was assured that they would certainly be able to work with me. The rates I was offered however were high and there was a ton of pressure to buy options in which I was not interested. They would not make it work within my monthly budget. It was incredibly uncomfortable but I really wanted the car so I told them I would think about it over night (that didn't go over well...). I then called my credit union and easily secured a loan at a great rate and a monthly payment that was comfortably within my budget. When I called the dealer with my good news the reception was ... lukewarm. Still we started the paperwork. Until my banker called to let me know of all the extra fees that had mysteriously crept into the total. When I called (actually texted as he was impossible to get on the phone) Justin to talk about them, he explained (in a text...!!!!!!) what they were, that yes they were high, that he had to pay them himself when HE bought cars there, and that he would not move on them... when suddenly, POOF! A text (really? a text?!?) arrived saying that the car had been 'sold' (complete with sad face emoticon). The car was at a reasonable price and they were clearly hoping to make up a few points on me, ergo my financing and questions were not welcome to the party. Even though he/they "wanted my business". Lame. Funny though: a few days later I told the story to the super-nice dealer down the road who sold me the EXACT SAME CAR with FEWER MILES AND GREAT FINANCING. He called Imperial to casually ask about car #1 and was told that yup, it was out there on the lot, available... So I guess if you're willing to be pushed around by people who don't know their cars and be sold a lot of stuff you don't want and not question their financing, fees etc., then by all means: go for it. More
by goelsewhere
Employees Worked With
Justin Surtel
August 14, 2015
great experience i like the fact that my salesman cass leitao made him self seen but did not rush me he let me look at what i was looking at . when i was ready to mak i like the fact that my salesman cass leitao made him self seen but did not rush me he let me look at what i was looking at . when i was ready to make a deal on the car i wanted there was no back and forth game on price i told him were i was on price and payment amount . dealing with michael kind sales manager was extremely helpful and friendly and got the deal done i would highly recommend them to my friends and family thank you scott flinton More
by scott
Employees Worked With
kim jacques, Mike Kind, Cass Leitao
August 12, 2015
A Great Experience in car buying Dennis was extremely helpful since I did not have much time. My wife wanted an explorer and he found what she wanted. No hassle. He called me. We set Dennis was extremely helpful since I did not have much time. My wife wanted an explorer and he found what she wanted. No hassle. He called me. We settled on a fair price both for my trade in and the new explorer. He went beyond what was expected. More
by The Italian
Employees Worked With
Dennis Leoleis
