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Imperial Ford
Mendon, MA
1,002 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
November 24, 2015
Excellent No-Hassle Experience! I purchased my F150 from Dave Bertulli over at Imperial Ford last year, and once again had an excellent experience. Dave was very knowledgeable, patie I purchased my F150 from Dave Bertulli over at Imperial Ford last year, and once again had an excellent experience. Dave was very knowledgeable, patient with my many questions, and not at all "pushy". He took the time to find the right gently used F150 that I was looking for....as soon as he found it, he called me (ON HIS OFF DAY!) and told me he would meet me at the dealership for a test drive. He knocked a couple hundred dollars off the price and made it a deal I couldn't refuse. This is the 3rd time I have purchased from Imperial, and I would highly recommend this salesman and this dealership. Thanks Dave! More
by smccabe2000pc
Employees Worked With
November 21, 2015
Great experience I recently purchased a Focus from Justin Surtel and had a very great experience. I wasn't sure exactly what kind of car I wanted or what would work f I recently purchased a Focus from Justin Surtel and had a very great experience. I wasn't sure exactly what kind of car I wanted or what would work for my budget, but Juston took the time to show my lots of options that would get me at the payment I was looking to be at. He was very patient and helpful, I will definely be back to see him when I'm in the market for a new car again! More
by Focusfan21
Employees Worked With
Justin Surtel
November 17, 2015
Great experience! I recently bought a Ford Focus at Imperial and was extremely satisfied with my experience. My salesman Shawn was awesome! I felt no pressure to buy an I recently bought a Ford Focus at Imperial and was extremely satisfied with my experience. My salesman Shawn was awesome! I felt no pressure to buy and was very comfortable with him. I would recommend this dealership (and especially Shawn) to anyone! More
by Mandih1130
Employees Worked With
Shawn Goulet
November 17, 2015
great dealer to buy from Purchased a Ford Fusion from Imperial for my wife and had a very relaxing and enjoyable experience. Our salesman Gerard made the buying process simp Purchased a Ford Fusion from Imperial for my wife and had a very relaxing and enjoyable experience. Our salesman Gerard made the buying process simple and was truly a professional. If you're shipping for a car, we recommend Gerard. More
by gary b
November 10, 2015
Great and easiest buying process!!!! I went to Imperial Ford looking for a new explorer and Joshua Lanoie my salesman was great from the beginning to end ..He listen to everytihing I need I went to Imperial Ford looking for a new explorer and Joshua Lanoie my salesman was great from the beginning to end ..He listen to everytihing I need to have and found the perfect one that also fit my budget.... More
by Jimrielly
Employees Worked With
Joshua Lanoie
November 06, 2015
Personal Service I went to Imperial Ford looking for a Pre-Owned Explorer Limited and was greeted by Maaz Nahas who was friendly and very knowledgeable. He showed me s I went to Imperial Ford looking for a Pre-Owned Explorer Limited and was greeted by Maaz Nahas who was friendly and very knowledgeable. He showed me several vehicles before I found the one I liked. I left the dealership that night not buying the car but very interested. I came back the next afternoon and Naaz came in on his day off and I purchased the car. I enjoyed my experience at Imperial and got to see first hand an incredible vision Kevin Meehan has built of personal service and a team working together to help the consumer find the vehicle they want at a great price instead of the salesman selling you a car they need to move. I encourage you to shop other dealerships so you can see the difference when you visit Imperial. More
by Bill
Employees Worked With
Maaz Nahas, Michael DiMella
October 29, 2015
100% Satisfied Ali was a great representative of Ford Vehicles. I did not purchase my F-150 on my first visit to Imperial Ford but Ali called me and reinforced the Ali was a great representative of Ford Vehicles. I did not purchase my F-150 on my first visit to Imperial Ford but Ali called me and reinforced the benefits and value of this vehicle. I went back and purchased the truck knowing that Ali and Imperial Ford are standing behind their product. I am 100% satisfied with my new F-150. More
by Pat K
Employees Worked With
October 28, 2015
Satisfied customer This is the third car I have purchased at Imperial Ford. Dennis Leoleis is my kind of salesperson. He doesn't push me into a car that he wants to sell This is the third car I have purchased at Imperial Ford. Dennis Leoleis is my kind of salesperson. He doesn't push me into a car that he wants to sell but knows exactly what I want. He located the car I was searching for and made a very fair deal. Even though I live 18 miles from Imperial, I continue to drive back for servicing because I know it will be done right. The waiting area is comfortable with giant screen TV, free wireless and computer bays for a laptop. I highly recommend this dealership. More
by Carole B
Employees Worked With
Michael DiMella, Dennis Leoleis
October 28, 2015
great experience Joshua Lanoie was a pleasure to work with. Buying a car is time consuming, Josh made it bearable. The whole team seemed happy to help. Joshua Lanoie was a pleasure to work with. Buying a car is time consuming, Josh made it bearable. The whole team seemed happy to help. More
by robin
Employees Worked With
Al Jason, Joshua Lanoie
October 28, 2015
Thank you Dean for spending extra time with me showing The features of my new car. I really enjoyed shopping at Imperial thank you for a great experience. I would recommend him to a friend or family memb The features of my new car. I really enjoyed shopping at Imperial thank you for a great experience. I would recommend him to a friend or family member! More
by Escapegirl
Employees Worked With
