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Imperial Ford
Mendon, MA
1,002 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
February 11, 2016
Rattling noise from undercarriage. Service Advisor had me meet with Service Technician to explain problem. Took test drive with technician who demonstrated source of rattling. Front swa Service Advisor had me meet with Service Technician to explain problem. Took test drive with technician who demonstrated source of rattling. Front sway Bar Links need replacing. Service completed within 1 hour as estimated. Pleased with process and found cost of repair to be reasonable. More
by CStPierre
Employees Worked With
Donald Hanscom
February 11, 2016
outstanding customer service I would like to thank the crew from the Ford service department on trouble shooting and fixing my 2011 F150. Don notified me immediately when the issu I would like to thank the crew from the Ford service department on trouble shooting and fixing my 2011 F150. Don notified me immediately when the issue was diagnosed and the time that it will take to fix it. Don has achieved a higher standard then any other service manager that I've ever del with. Thanks again Don on a outstanding job! More
by spike1456
Employees Worked With
Don from service.
February 10, 2016
Vehicle Service Service is always excellent. Service department personnel are always friendly, courteous and extremely accommodating. Service was completed within the Service is always excellent. Service department personnel are always friendly, courteous and extremely accommodating. Service was completed within the estimated time frame. Have always been pleased that I chose Imperial Ford. More
by Penelope
Employees Worked With
Frank Best
February 10, 2016
Routine check up The service has always been very good. Very knowledgeable and courteous. Frank explained everything that was done to my car. I really like the honest The service has always been very good. Very knowledgeable and courteous. Frank explained everything that was done to my car. I really like the honesty. More
by debbieg627
Employees Worked With
Frank Best
January 29, 2016
good guys My family and I have been working with Mike and Brian for sometime and with several issues. We have purchased multiple cars from the dealership and ev My family and I have been working with Mike and Brian for sometime and with several issues. We have purchased multiple cars from the dealership and every time we have been there these two are more then pleasant and helpful to find a vehicle that works for what we are looking for. More
by truckgrl
Employees Worked With
Mike Peters, Brian Rishe
January 29, 2016
Great people and Great help They helped me get out of a money pit, and into a new 2015 F150. Dave Bertulli went above and beyond to help me find what I needed, he even came in on They helped me get out of a money pit, and into a new 2015 F150. Dave Bertulli went above and beyond to help me find what I needed, he even came in on his day off to help me finalize a deal. This is the second time I bought a Ford from him. I even brought a friend down to buy a car there, great service and awesome atmosphere there. I tell everyone I know to go there first. More
by Ford guy
Employees Worked With
January 27, 2016
Above and Beyond Ali is an exceptional sales associate. He went "above and beyond" to assist me with the purchase of this new vehicle. I was totally satisfied with t Ali is an exceptional sales associate. He went "above and beyond" to assist me with the purchase of this new vehicle. I was totally satisfied with the sales team and finance departments. More
by RobH
Employees Worked With
January 26, 2016
Another fine, trusting experience at Imperial Ford We have bought a number of cars from Imperial Ford, and have referred several family members and friends to Dennis. Imperial always delivers with a g We have bought a number of cars from Imperial Ford, and have referred several family members and friends to Dennis. Imperial always delivers with a great deal and great service. Dennis ALWAYS goes above and beyond for us and this time was no exception. We love working with him! More
by Embree Family
Employees Worked With
Jeff the finance guy, Al Jason, Dennis Leoleis
January 25, 2016
Great sales & leading consultant Mr. Dave Bertulli We are writing to express our deep appreciation for the attention & concern shown by him today to fix the Ignition key that does not turn & steering w We are writing to express our deep appreciation for the attention & concern shown by him today to fix the Ignition key that does not turn & steering wheel also locked for KIA SPECTRA 2009 model car which we brought 2 days back. Even though New England Patriots game was going on, he has come all along the way to help us. He is very knowledgeable and helpful in coordinating & his commitment and his hard work is very impressive. Regards Thathi Reddy M More
by menthem
Employees Worked With
January 09, 2016
Great Salesman and great experience Jon is a great salesman. I told him what I wanted and I told him I was not in a rush. Jon is very patient and he follow trough whenever I called, not Jon is a great salesman. I told him what I wanted and I told him I was not in a rush. Jon is very patient and he follow trough whenever I called, not like some dealers where they never returned your calls. He found the car I wanted and I bought it. More
by Nino
Employees Worked With
Michael DiMella, Jon Filleul, Michael Forgette
