Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Imperial Ford
Mendon, MA
1,003 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,003 reviews
June 25, 2023
Imperial Ford is a Five Star rating for me. I am a repeat car buying and both times have been outstanding. My experience from the moment I walked through the door was white glove. What a great I am a repeat car buying and both times have been outstanding. My experience from the moment I walked through the door was white glove. What a great team, starting with Donnie at the service center and Bob in the finance center. Dean Childs should get the sales award of the Year! Dean went above and beyond to provide me with both honest and personal service. Dean helped me find the perfect car that fit my personality and my budget. Dean took the time to walk me through all the settings in my car, drove to the gas station with me and filled my car with gas. I can't thank Dean and Imperial Ford enough for the extraordinary service! More
by xscuppyx
April 28, 2023
I give this dealership a five-star review! ! Tom D'Andrea was my point of contact. I told him what I was looking for, my price range, and I drove away in a Ford Escape! I love my SUV!! My ! Tom D'Andrea was my point of contact. I told him what I was looking for, my price range, and I drove away in a Ford Escape! I love my SUV!! My overall experience was excellent, and I highly recommend a visit to this dealership if you are looking for a new vehicle. Ask for Tom!! More
by claudia.balcewicz
Employees Worked With
April 22, 2023
Called Bob Pierce up on a GT500 ( I've known him for 30 years ) he put a deal together for me in 24 hours and I went and got the car today. Everyone was great years ) he put a deal together for me in 24 hours and I went and got the car today. Everyone was great More
by Tailored Tax Centers Inc. Eric Weinstein
April 03, 2023
We had a great experience with Morgan. She was straight to point, knowledgeable and friendly. She was straight to point, knowledgeable and friendly. More
by Caires
March 18, 2023
Went in today with a plan to look at an expedition, dreading the car buying process. This process was the best I've experienced. I highly recommend using Imperial and going to see Tom! dreading the car buying process. This process was the best I've experienced. I highly recommend using Imperial and going to see Tom! More
by DKMondaca
March 17, 2023
I had an excellent experience with Morgan she made this whole process much easier than it could’ve been I looked forward to working with her each year when my lease was up I highly recommend her! whole process much easier than it could’ve been I looked forward to working with her each year when my lease was up I highly recommend her! More
by Pauleenapalazio
Employees Worked With
February 14, 2023
Was looking to trade in my older pickup truck for a new 2023 Ford F-150. Lynda Glassey met us at the door as we entered the dealership. Lynda was very professional,answered all our questions,explained ever 2023 Ford F-150. Lynda Glassey met us at the door as we entered the dealership. Lynda was very professional,answered all our questions,explained everthing including every detail of the new F-150. Our first time at Imperial Ford and we were very impressed. Thankyou to Lynda Glassey, Sales, Mike DiMella, Sales Manager, Robert Pierce, Finance Manager and the entire dealership for a very friendly experience. Roger & Kathy 2/14/23 More
by rp5dpw
Employees Worked With
Other Employees :
Robert Pierce, Finance Manager (5 Stars), Michael DiMella
February 08, 2023
I went in to look at an Explorer that had already been sold. Brian O'Malley took the time to find another Explorer that worked for us. Superb experience. sold. Brian O'Malley took the time to find another Explorer that worked for us. Superb experience. More
by brookeford443
Employees Worked With
Brian O'Malley
February 03, 2023
Dean makes the car buying experience so nice - not like the typical pushy salesmen he's very knowledgeable when it comes to cars,he knows exactly what to show me. the typical pushy salesmen he's very knowledgeable when it comes to cars,he knows exactly what to show me. More
by carla
Employees Worked With
