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Imperial Ford
Mendon, MA
1,002 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
March 05, 2016
Great Experience I was looking for a Ford Fusion and bought my last car at Imperial and had a good experience. I went last weekend with a specific 2015 Ford Fusion in I was looking for a Ford Fusion and bought my last car at Imperial and had a good experience. I went last weekend with a specific 2015 Ford Fusion in mind and left the same day with my new car! Jon and Santos were great to work with, I highly recommend them and Imperial! More
by Kate Colarusso
March 05, 2016
Love my new car!! My husband and I visited Imperial Ford last week with my brother and sister in law to buy a new car and based off of their experience, went back this My husband and I visited Imperial Ford last week with my brother and sister in law to buy a new car and based off of their experience, went back this weekend and bought ourselves one as well. We already knew which one we wanted from the previous visit. We got there today (Saturday) at 11am and were able to leave with the new car at around 1:30pm. It was so fast. Although I will say that the later you go in the day on the weekend, the busier it is. The weekend before we got there at about 2pm and it was pretty busy so that should be expected. Overall awesome experience. Santos is a friend of my husband's and he helped us out TREMENDOUSLY at both visits. Thank you to everyone at Imperial who helped us get in our new rides! More
by apratt1218
Employees Worked With
Other Employees :
Maaz Al Nahas, Rami Awad, Jeff Nadim, Jon Filleul
February 29, 2016
Great service experience just did a 15k check up on my 2015 Fusion Hybrid. Service did a great job. Easy appointment. Was well treated/greeted when I arrived, and only took 2 just did a 15k check up on my 2015 Fusion Hybrid. Service did a great job. Easy appointment. Was well treated/greeted when I arrived, and only took 2 minutes to check-in, drop off the vehicle. The work was done in a timely manner, actually completed earlier than anticipated. More
by DaveM,mendon18
Employees Worked With
Donnie in Service on Sat 2/20 @ 7:30am
February 28, 2016
MKZ TaillightRecall My MKZ taillight was not working so I googled how to fix. Upon research it was covered by a recall. I called Imperial Ford Service and spoke with Donn My MKZ taillight was not working so I googled how to fix. Upon research it was covered by a recall. I called Imperial Ford Service and spoke with Donny who verified that it was covered and said to bring it in to look at. I made an appointment for Saturday morning, they took it right into the service bay and did conform it was faulty. They did not have it in stock but said they would order it and call me when it came in. Being in sales myself I appreciated the personal attention, friendly service and quick resolve. Nice job Imperial Ford Service! More
by Chewee
Employees Worked With
Donny Hanscom
February 25, 2016
Quickest buying experience that I have ever had. Went with my daughter to Imperial Ford because she was having some issues with her vehicle. While her car was being serviced, we started looking aroun Went with my daughter to Imperial Ford because she was having some issues with her vehicle. While her car was being serviced, we started looking around the lot. We found a new 2015 Ford Edge that she liked and asked the salesman, Dave Bertulli, to daydream with us while he showed us the vehicle and it's features. We took it or a test drive and asked about the numbers. Dave went above and beyond to get my daughter the terms that she wanted. Between Dave and the Finance Dept. (Pam), my daughter walked out of Imperial Ford with a new vehicle which neither one of us expected to do that morning. Dave made the experience very enjoyable. He was very professional and did not pressure us into doing anything that we weren't willing to do. He did an outstanding job! More
by BobW
Employees Worked With
February 21, 2016
Great Dealership I have been a customer of Imperial for the past 8 years or so. I have purchased three vehicles from them and have serviced them all with Imperial. It I have been a customer of Imperial for the past 8 years or so. I have purchased three vehicles from them and have serviced them all with Imperial. It is a great dealership with multiple car brands to choose from and a lot of great people working there. More
by Lennie
Employees Worked With
Donald Hanscom, Jr - Excellent Service, Al Jason, Dennis Leoleis, Justin Surtel
February 20, 2016
Excellent expirence buying our new to us used Expedition Our expirence buying our new to us used Expedition was nothing we had expirenced before. Our salesman Mike Peters was awesome. He listened to our need Our expirence buying our new to us used Expedition was nothing we had expirenced before. Our salesman Mike Peters was awesome. He listened to our needs and directed us to several choices available on the lot. After test driving several and looking at several more we decided on a 2013 Expedition. The vehcle was so new to the dealership the paperwork had not yet been processed. After taking care of business end it was found that the title had not yet been recieved with that Mike said he would drive into Boston to get Judy to sign it when it arrived. Talk about above and beyond. Unfortunately Mike was unavailable the day when we came to pick it up but his fellow salesman Jon stepped in and answered all of our quetions. We have heard horror stories from people buying vehicles at dealerships but we fully recommend Imperial Ford to everyone. Judy and Steve Fitzgerald More
by Judy and Steve
Employees Worked With
Jon Filleul, Mike Peters
February 17, 2016
Just bought a Ford! Two months of experience seller, pleasant and not pushy, Listened and did what he was campable of doing. Trade in value was good, list price was re Two months of experience seller, pleasant and not pushy, Listened and did what he was campable of doing. Trade in value was good, list price was reduced to be affordable. More
by Lynn
Employees Worked With
Mazen , Michael DiMella, Michael Forgette
February 14, 2016
Perfect buying experience I recently started a job with a long commute and really felt that I needed to upgrade my car. I searched the website and had a car in mind. After a I recently started a job with a long commute and really felt that I needed to upgrade my car. I searched the website and had a car in mind. After a test drive, I thought the car would work in my situation just fine. My saleman John F. recommended a different car which I also really liked, it was more money, but had less miles and was a couple years newer. I decided it really was a better choice and so I moved ahead and bought the car with an extended warranty. Its been almost 2 months and I have to say I like the car even more than when I bought it. John had other customers in the showroom when I came in early, and so his associate Ron was able to help get the car ready for me to take it home that day. Thanks to John and Ron for a great experience. More
by lumberjack
Employees Worked With
Rami, F&I, Michael DiMella, Ron Dulac, Jon Filleul
February 13, 2016
Battery Purchased my used 2014 Taurus Limited at Imperial Ford in March of 2015, and recently got it serviced at Imperial Ford. Found out at that time that I Purchased my used 2014 Taurus Limited at Imperial Ford in March of 2015, and recently got it serviced at Imperial Ford. Found out at that time that I needed a new battery, having talked to the service advisor about it, and that because of the mileage, that it would not be covered under warranty, even though the car itself was not even 1 year old. I waited a few weeks and went back and talked to Justin in Service and explained it to him and that I was not looking for anything free, and he said he would look into it and have an answer when my car was scheduled for the new battery. When I showed up that day, Justin explained to me what he did and what he ended up doing for me, and I can't tell you how happy I was with what Justin did, and it was a pleasure dealing with him More
by Luke
Employees Worked With
Justin Gariepy
