Imperial Ford

Warranty repair done flawlessly I brought my 2016 f150 into service and was very displeased that I had a noise with such a new vehicle. However the professionalism and courtesy I was I brought my 2016 f150 into service and was very displeased that I had a noise with such a new vehicle. However the professionalism and courtesy I was shown by Rick in the service department was bar none. My truck was repaired 100% and in a timely manner. I couldn't be more pleased with the visit. More

Car serviced Don't the service agent was very helpful and explained to me what needed to be done and the cost. He was efficient and pleasant. I will be going back Don't the service agent was very helpful and explained to me what needed to be done and the cost. He was efficient and pleasant. I will be going back for future service visits. More

A Must Dealership To Visit Always an enjoyable experience at Imperial's Automobile Dealership. Yes, you can believe it... the words; enjoyable & automobile dealership, in the s Always an enjoyable experience at Imperial's Automobile Dealership. Yes, you can believe it... the words; enjoyable & automobile dealership, in the same sentence! My second purchase from Imperial Ford and with this most recent visit, Pedro Alvarez and Mike DiMella clearly demonstrated to instill the value and commitment this dealership and the entire staff offers and more importantly delivers to its customers. Pedro Alvarez's provides a Sales approach that focuses on the customer by listening and understanding their wants and needs towards achieving positive results. Imperial offers an excellent vehicle selection, great value and supportive staff. Pedro Alvarez's provides the Sales support you can appreciate with his follow-up and most importantly his follow-through making it a Must Dealership to visit... Thank you Pedro! More

Great Customer Service and Atmosphere The team at Imperial Ford is always friendly and helpful. They explain any additional work before doing it and they are prompt with my service. The at The team at Imperial Ford is always friendly and helpful. They explain any additional work before doing it and they are prompt with my service. The atmosphere is always professional and the waiting area is comfortable with plenty to while you wait. More

Bait & Switch 10/2/2016 - Rec'd telephone call from mike Dimella - Sales Manager in response to emails recieved from my bad review. He called to give us options o 10/2/2016 - Rec'd telephone call from mike Dimella - Sales Manager in response to emails recieved from my bad review. He called to give us options on vehicles that were good deals that he hoped would make us happy. It was no different than being on the lot!! He put 2016 vehicles - new which is ok that were a higher price than what we went out to see and purchase. They weren't just a $1 or 2 thousand more - they were several thousand dollars more. He said he was just trying to make us happy and offer us something that would be $1500 less than we could get any where else. Conversation went like this: Mike: You have to read the fine print and the manufactures price. ME: I did which is why I called not once but twice to confirm the stock #'s listed and point blank referenced the T7001 & T7004 stock numbers - had the sales reps pull up the add and the stock #'s and asked These 2 vehicles even though higher manufacturers price will be for the $18677 + $1000 (additinal $1000 because we don't qualify for the trade in bonus). Both times was told YES. The Stock #'s - manufacturers prices and ad price were all confirmed 2x over the phone. I even explained I was driving an hour and did not want to waste my time. (Friday, September 30th they drove an hour to see specific vehicles - list of 10 that couldn't be found - weren't available and were not what the ad said. I didn't want a repeat.) Again, it was confirmed. Got up there and the vehicles are not on lot - what they called "comparable" vehicles were no where near comparable to what I was told I was driving up to see and get. Would have been happy with the T7004 with the 4x4 for the ad price but was never shown and not available - I just wanted them to honor what was advertised, confirmed twice over the phone and drove an hour to see and purchase. it didn't have to be the T7001 which was loaded but one of those two vehicles or same comparable for that price. Another response from Mike was that the ad states "as low as" or "starting at" - no it doesn't.! He also stated that the people answering the phones are not trained in "sales." However, if you call that number you are given two options service or sales - I picked sales. If they were not trained that is on them and since I now know that they are aware of the staff not being trained -it just ticks me off. I asked - will you take the lower price of the two vehicles and honor the price in the ad of $18,677 + $1000. and he stated NO. Bottom line became that Mike stated they made a mistake and are legally allowed to make a mistake. I explained they made the same mistake two days in a row with two different sets of vehicles and people. Once is a mistake but twice is a way of doing business and is definitely "bait & switch" Mike explained that it was ok that I thought that because they have attorneys that deal with this stuff for them all the time. More

Large Inventory Imperial is a fantastic place to purchase a car...you will find what you're looking for. Wonderful sales and service. My sales person (Dave Bertulli) Imperial is a fantastic place to purchase a car...you will find what you're looking for. Wonderful sales and service. My sales person (Dave Bertulli) was and still is my go to person if I have a question or need help. Great place to shop for a car...there's something there for you. More