Imperial Ford

5th Ford. Thank you This was our fifth car purchase at Imperial Ford (fifth for the entire family). I keep coming back as I love the Ford cars and SUVs but specifically f This was our fifth car purchase at Imperial Ford (fifth for the entire family). I keep coming back as I love the Ford cars and SUVs but specifically for the outstanding service I receive at Imperial every time I, our one of my family members purchases or services their car. Today I bought a new Ford Edge Titanium. Ali was my salesman. Friendly and out going. He is very helpful and walks you through the entire process slowly so you can understand all the details. He went above and beyond making my experience today very pleasant. We had purchased a car previously from Ali and were so impressed, we asked for him specifically today. Thank you Ali! I also want to thank Kim from the Finance Office. She is efficient, pleasant and funny. The finance piece is always a bit tedious, however Kim kept me engaged and we shared many stories. This made the finance portion of the sale very enjoyable. You can tell she loves her job and it shows. Thank you Kim and thank you for the great service and laughs. We will definitely be back when it's time to trade in another car. I can't recommend Imperial Ford enough. More

BEST SALES TO SERVICE EVER; Caring and Professional People I continue to purchase from Imperial because of the people. Dave Bertulli helped me make a wonderful deal today; sales to service is awesome! This de I continue to purchase from Imperial because of the people. Dave Bertulli helped me make a wonderful deal today; sales to service is awesome! This dealership is the utmost in customer experience. I also purchased a Ford truck in 2016 from Dave. I am a repeat customer and the service department helps me keep my vehicles in top condition. More

The sales crew made my purchase easy and quick. The finance dept put my payment where I needed it. Will buy my next one from Imperial also. A++ for the Miss Mendon Diner too. I've had service there The finance dept put my payment where I needed it. Will buy my next one from Imperial also. A++ for the Miss Mendon Diner too. I've had service there in the past and was thrilled with quality of the work More

Wonderful service Went for a oil change and there was a recall that needed to be done as well. Frank Best kept me informed and updated. Great customer service! Beaut Went for a oil change and there was a recall that needed to be done as well. Frank Best kept me informed and updated. Great customer service! Beautiful waiting area. Thank you More

Easy Experience The employees at Imperial are always kind and funny. Mike Peters was kind and patient with me during the experience. He made a trip to the car dealers The employees at Imperial are always kind and funny. Mike Peters was kind and patient with me during the experience. He made a trip to the car dealership, something that can often be stressful and often take all day, short, sweet and painless. Something that is not easily found. He made sure that I new what I was buying and comfortable with my choice. He didn't push a product on me that I would later regret and told me everything I needed to know about the car and more. Truly a salesman worth going to. More

Talking with Richard Borrelli was great. Will be back. Richard Borrelli was very helpful in telling me what my truck needed fixed and what needs to be done in the future. Good to talk to about what should Richard Borrelli was very helpful in telling me what my truck needed fixed and what needs to be done in the future. Good to talk to about what should be done next time I'm there. It was good that he let me thank the technician that performed the service on my truck. More

Bought a new car This is the second car I bought from David Bertulli at Imperial Ford. My friends and family have also purchased cars from him at Imperial. He made t This is the second car I bought from David Bertulli at Imperial Ford. My friends and family have also purchased cars from him at Imperial. He made the experience easy and fast. He listened to everything I wanted in a car. He explained everything to me about what I was getting. Kim in the finance office was very pleasant and helpful. The dealership is beautiful and everyone there is pleasant. I will continue to buy my cars from David at Imperial and will refer people there. More

Great Serivce Experience I brought my Mustang in for service work and a recall notice. Work was performed quickly and professionally. They also called me with suggested repa I brought my Mustang in for service work and a recall notice. Work was performed quickly and professionally. They also called me with suggested repair items including brakes (they were making noise so I knew I needed them) and only did the work I approved without pressuring me to get the other items done that I didn't want to do. Donald was courteous every time we spoke, from dropping my car off, each time on the phone, and picking up at the end of the day. I always have a good experience when servicing my car here. More

Recall and More Having recently purchased my F150 I was a bit dismayed that I received a field service action notice for a Throttle Body issue so soon. Having read Having recently purchased my F150 I was a bit dismayed that I received a field service action notice for a Throttle Body issue so soon. Having read the content of the field service action, it was clearly a preventative action, and necessary. Being from the old school (don’t fix it if it isn’t broke), I was concerned with taking the truck in, as this truck is running perfectly. Frank Best and his team were great. They assured me they had their hands around the issue, and they would get right on it. Well, Frank wasn’t lying. The truck was completed in short order, and because it was right in front of the waiting room window, I got to see the Technician is action. It’s always comforting to see someone treat your truck like their own. The Technician was efficient, and through, and even noticed that the truck need some additional service which I had missed. The free truck wash, is always a plus. I’d like to thank Frank and the technician (didn’t get his name) for the great, friendly, and professional service. More

Sales & Service We recently purchased a Ford F150 from Imperial. Our salesman Jon, was great, be sure to ask for him if you looking for a new Ford. The service depa We recently purchased a Ford F150 from Imperial. Our salesman Jon, was great, be sure to ask for him if you looking for a new Ford. The service department did a great job with our recent oil change and tire rotation. The price was fantastic and it was done a very timely manner. I would highly recommend Imperial Cars. More