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Imperial Ford
Mendon, MA
1,003 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,003 reviews
March 12, 2017
Buy your next car here! Ask for Paul! Paul did a great job from start to finish. Even though I was looking for the lowest priced car they had on the lot he made me feel like a new car buy Paul did a great job from start to finish. Even though I was looking for the lowest priced car they had on the lot he made me feel like a new car buyer. He listened (a Salesperson! Listening!) and after he understood what I was looking for we spent time cruising the 52 acres with me looking at the available vehicles. He “knew” we would find something. Well we did. His next step was walking me through the process. He requested a few days for his Shop to go over the car bumper to bumper to make sure I would be satisfied. I took delivery and the positive experience continued. Paul was there to meet me and go over the entire car so I was comfortable before driving off. Thank you Paul! More
by Dave
Employees Worked With
Paul Przybylek
March 10, 2017
Great Dealership! Car buying is a great experience here. We are always greeted with a smile. Our Sales Representative, Jon Filleul, has been selling us cars for years. Car buying is a great experience here. We are always greeted with a smile. Our Sales Representative, Jon Filleul, has been selling us cars for years. He is very trustworthy and always willing to go above and beyond to make us feel special. I always recommend Imperial and Jon to my friends and family! Kristen Goulart More
by Sparkly815
Employees Worked With
Jon Filleul, Filipe Gomes
March 07, 2017
Friendly atmosphere To start off the car is amazing, Maaz is very friendly & helpful. Even after he sold me my vehicle, he still seems happy to see me and talk to me (I'v To start off the car is amazing, Maaz is very friendly & helpful. Even after he sold me my vehicle, he still seems happy to see me and talk to me (I've purchased vehicles at other places and once you buy the car, they don't even care to acknowledge you)..I appreciate you Maaz, I'll be back looking to purchase from you again! Kim in finance...she cracks me up! She is very knowledgeable, she hunted around and found a payment that works best for me, she got me a great GAP rate too. I will be looking for Kim then next time I need financing. I definitely got the two best people at Imperial. I won't go anywhere else to purchase a vehicle. More
by chrisnsara620
Employees Worked With
Maaz Al Nahas, Kimberly Jacques
February 28, 2017
Awesome dealership I had recently purchased a f150 limited from Paul at imperial he was very polite and made everything go smooth I would recommend this place to anyone I had recently purchased a f150 limited from Paul at imperial he was very polite and made everything go smooth I would recommend this place to anyone More
by Rnl2364
Employees Worked With
Paul Przybylek
February 27, 2017
Ali K is the BEST Sales Man Ever!!!!!! I have brought several cars from Imperial in the past- Ali has been my salesman for each purchase! He is a wonderful, knowledgeable, and very personab I have brought several cars from Imperial in the past- Ali has been my salesman for each purchase! He is a wonderful, knowledgeable, and very personable salesman! My daughters first car purchase was a breeze. She told him what she was looking for in a car. We walked out of Imperial with a great car for her in 2 hours!!! Thank you Ali for making her first purchase exciting! More
by Justine Maculan
February 27, 2017
Great experience. I helped a friend purchase a vehicle from Imperial Ford last year and I was very impressed with the facility and their staff. Very professional. That I helped a friend purchase a vehicle from Imperial Ford last year and I was very impressed with the facility and their staff. Very professional. That being said I just purchased a new 2017 F150, and once again it was a great experience. Dean Childs was a great salesman and was very professional. We will be returning to replace our 2011 Ford Edge SEL. More
by DAN
Employees Worked With
February 14, 2017
In a jam Once again Rick and the Ford team helped me when I was in a jam. I had a terrible shake while driving on the highway. Imperial took me in right away a Once again Rick and the Ford team helped me when I was in a jam. I had a terrible shake while driving on the highway. Imperial took me in right away and found nothing more than ice in my rim. They cleaned the rims and set me on my way . I would highly recommend Rick and the Imperial Ford service department for all your service needs More
by MsKitty65
Employees Worked With
Richard Borrelli, Michael DiMella
February 12, 2017
Best service/dealer/employee Paul was genuinely kind, patient, I was there for at least 4 hours(for my surprise, but did not even felt like it), we drove around pkg lot looking Paul was genuinely kind, patient, I was there for at least 4 hours(for my surprise, but did not even felt like it), we drove around pkg lot looking for the vehicle I had interest from online search. I had my 5 yrs daughter with me who has an extremely difficult time sitting still. Paul made the process so smooth, I am so pleased with the results. I bought a vehicle there years ago. I love my new Ford Escape, If I ever need I will definitely be back there and or refer a friend :) I am a happy customer. More
by Angelita Hanna
Employees Worked With
Paul Przybylek
February 12, 2017
Excellent Experience I went to dealership on a Saturday night. I didn't realize they closed at 6pm. The dealership never rushed me or pushed me out the door and trust me I I went to dealership on a Saturday night. I didn't realize they closed at 6pm. The dealership never rushed me or pushed me out the door and trust me I had hard time making a decision. They stayed open for me to purchase my new 2017 Ford Escape . My car sales man, Dave Berulli was patient and just a real great guy. The manager and finance lady were great too. I would highly recommend going to Imperial Ford in Mendon if you are looking for a car/truck/SUV. More
by Jillh131
February 09, 2017
Best interaction The deal was one of the smoothest transactions that I have ever been apart of. Mike Peters was not a pushy salesman and came across more as friend whi The deal was one of the smoothest transactions that I have ever been apart of. Mike Peters was not a pushy salesman and came across more as friend which made it easy to talk too. Ms. Jacques (spelling) in finance was a pleasure to deal with. Great sense of humor and easy going. I would drive the hour again to purchase another vehicle or have this one serviced. I strongly recommend this dealership. There is professionalism is one of a kind. More
by bems1112
Employees Worked With
Mike Peters, Kimberly Jacques
