Imperial Ford

Effortless I came in one day, just to do some research on my next vehicle. I came across the Ford Escape that I just absolutely loved. Dean helped me get through I came in one day, just to do some research on my next vehicle. I came across the Ford Escape that I just absolutely loved. Dean helped me get through everything and he was a pleasure to work with. He went through everything that my car has to ensure that I knew how everything works and explained all the safety features it has, which was great. He kept me up to date by text which was great, I knew everything that was going on prior to picking up the car. More

Total Satisfaction! My husband and I were looking to get an SUV. We had researched online and found so many at so many different dealerships. He had a coworker who sugg My husband and I were looking to get an SUV. We had researched online and found so many at so many different dealerships. He had a coworker who suggested Imperial, which we had sent an email to already for a price watch. We decided to give them a try. Our salesman, Ahmad Alsabagh, was most courteous. We explained that we were interested in a specific 2014 Ford Escape Titanium. He arranged for a test drive, we decided to see what could be worked out with the finance end of it. He introduced us to Mike and he worked a deal that was agreeable with us. Wallah! Bought a new vehicle. We needed to transfer insurance and stuff, so we arranged to pick the vehicle up at 5PM. Then we arranged to bring it back on Friday for the detailing and to get the inspection sticker and the new registration. On that day we would receive a rental at NO COST and a voucher to eat at the Miss Mendon Diner (The Lobster Roll was AWESOME!) . Ahmad made sure we knew how to operate all the"little extras" in the car, taking the time to show us and explain them,. He even set the phone up on blue tooth for me! Our entire experience was wonderful. No pressure, no fast talk. Just pure honesty. That's what we liked the most. Would definitely recommend the dealership! More

Service Always professional and informative. Thorough inspections resulting not selling a service or parts not needed. I always feel comfortable going there Always professional and informative. Thorough inspections resulting not selling a service or parts not needed. I always feel comfortable going there. I make sure My sons vehicle is also serviced there. More

No pressure sales. Andy Clair is an exceptional person first, salesman second. He worked with me to get the vehicle I wanted. He seen to everything from when I walked th Andy Clair is an exceptional person first, salesman second. He worked with me to get the vehicle I wanted. He seen to everything from when I walked through the door to delivery, including the ribbons and balloons. I am confident he will be there in the future should I need his help. More

Very friendly i was just stopping by to browse to kill time and was approached by Cassie Paradis a sales lady at the ford store. she was very polite and friendly. i was just stopping by to browse to kill time and was approached by Cassie Paradis a sales lady at the ford store. she was very polite and friendly. i wasnt there to buy nor am i in the market but she was very nice to talk to. she was also helpful to answer the few questions i had out of curiousity and gave me her card for the future. when i am looking to buy my next car i will definitely be there to see her again. More

Great experience Great dealership, lots of cars available. Jon Filleul helped me find the car that was perfect for my budget while still getting something that had som Great dealership, lots of cars available. Jon Filleul helped me find the car that was perfect for my budget while still getting something that had some bells and whistles. Jon was friendly and knowledgeable. More

Great experience I returned to this dealership after purchasing a used Ford almost 2 years ago....and I once again had a great experience. Dave and the Ford team was s I returned to this dealership after purchasing a used Ford almost 2 years ago....and I once again had a great experience. Dave and the Ford team was super helpful and I can't wait to go back to finalize the deal. Highly recommended dealership and I recommend Dave Bertulli, he's the best man there to work with. More

New F150 I couldn't of asked for better service. Upon walking into the dealership, I was greeted by Maaz and immediately felt like I was welcomed and Maaz was I couldn't of asked for better service. Upon walking into the dealership, I was greeted by Maaz and immediately felt like I was welcomed and Maaz was receptive to what I was looking for and provided me with quality options. The process was streamlined and all the staff my wife and I met with during the buying process were friendly, cordial and extremely helpful. I highly recommend this dealership and will continue doing business there as well as providing recommendations to family and friends. More

Great customer service Don at Imperial Ford is amazing. He helped me out again when I thought I was stuck. If is was not for Don and the Ford service team I would not have m Don at Imperial Ford is amazing. He helped me out again when I thought I was stuck. If is was not for Don and the Ford service team I would not have made it to my destination. You can always count on a fast and efficient repair when going to Imperial ford service. Thanks again More

Honest Dealer, Great people, Cant Beat the experience Went out to Imperial based on online pricing and a recommendation of friends friend who had a great experience. Was a little skeptical based on the p Went out to Imperial based on online pricing and a recommendation of friends friend who had a great experience. Was a little skeptical based on the previous dealer experiences I had in the recent weeks, but when I got to Imperial, I was greeted in a respectful manner, and explained I had requested a test drive for the next day (for two different trucks) but were available so decided to come out a day early. When we explained this, Maaz was incredibly helpful, he let us test drive multiple trucks so i could see the different engines and trims and didn't pressure me into one or the other. We actually loved the smaller engine (cheaper price) and Mazz seemed more than happy to start talking about this even though it wasn't the higher end model. He also wanted to walk around my trade with me so I could explain any dings or dents that it had and just another sign that they trusted my word proving that I can trust their word. When we first started negotiating, there was a different tactic used than I had seen before, and there was a little language barrier but when I mentioned that I just wanted to talked about 1) the price of the truck for sale then 2) the price of the trade, (I had been toyed with at multiple ford dealers before and was sick of it so laid out what I wanted expecting a negative reaction), Maaz was more than willing to explain where he was coming from and what he was trying to get across but also understood my positioning. He was willing to take any questions I had and any offers i had (being a first time new car buyer but learning from previous mistakes, very expensive mistakes, I had an idea this time of what I wanted) and Maaz was willing to work with me to make sure I came close to my numbers. I decided to take the night to talk about it with my loan cosigner (I wish I didnt take the extra time but for the second biggest purchase besides a house figured it was worth the extra few hours to discuss. At this point Maaz introduced me to Mike Dimella and between the two of them with their patients and expertise on the vehicle they as well as the deal we came to, they talked me into the truck without any pressure. Their low pressure attitude and friendly nature sealed the deal for me. I highly recommend Imperial ford if you are looking for a new vehicle as they will work with you to get you into what you want and will be incredibly respectful throughout the process. More