Imperial Ford

Go to any other dealer. This is the worst car trading deal ever. They basically stole my car that I traded, treated me like an inconvenience. the nice promisses in the inter This is the worst car trading deal ever. They basically stole my car that I traded, treated me like an inconvenience. the nice promisses in the internet had no meaning for them. Seriously, bad bad bad, place. I regret doing ani business with them. More

Professional and Friendly, not your typical auto dealer. From beginning to end, the staff at Imperial Ford were incredible. My Ford vehicle needed too many repairs, and the service department got me in touch From beginning to end, the staff at Imperial Ford were incredible. My Ford vehicle needed too many repairs, and the service department got me in touch with Dean Childs. Dean was exceptionally friendly and professional. It was very easy voicing my concerns and getting a price I could afford. The Sales Manager Mike Kind was also incredibly helpful, and made me feel confident about their service. Bob Zalansky in the financing department took the time and answered all my questions, and got me the payment and a rate I could afford. I always refer people to Imperial Ford. I would call this "Not your typical dealer" because the people here are great. More

Unexpected repair I brought my car in for an oil change and a sticker, and as I was dropping it off, I smelled something burning. I didn't really think too much of it, I brought my car in for an oil change and a sticker, and as I was dropping it off, I smelled something burning. I didn't really think too much of it, but when I arrived at work, Don called me to let me know that a caliper had locked up and that's where the smell was coming from. Needles to say, I needed quite a bit of work done that I wasn't expecting. Don ordered the parts right away and it was fixed the next day. I was surprised to find that Don had put in for a rebate for the brakes. Any little bit helps. I was also very happy that Don was very accommodating by having windshield wipers installed that I had purchased and wasn't able to get on myself. I am always very happy with the service at Imperial Ford and recommend service to my friends and family. More

Service I recently had my vehicle in at the Imperial Ford dealer and the service person Don Hanscom came out to the drivelane area to greet me.. He was frien I recently had my vehicle in at the Imperial Ford dealer and the service person Don Hanscom came out to the drivelane area to greet me.. He was friendly and took care of my service in a very timer manner.. Thank you Don and the service team.. Keep up the great work More

Good Sales Person We worked with Mike Potenza to buy a used Ford Ranger. We looked at the truck, settled on a price and struck a deal rather easily. No pressure, no h We worked with Mike Potenza to buy a used Ford Ranger. We looked at the truck, settled on a price and struck a deal rather easily. No pressure, no hassles. I’d recommend asking for Mike if you are looking at vehicles at Imperial Ford. He is very easy to work with, answered all our questions and has continued to help us out with some post purchase items that needed to be taken care of after the sale. He’s a pleasure to work with. More

Great service! I’m a new customer of Imperial Cars-FORD as of February, 2018. Thanks to Thomas D’Andrea (Tom) in the sales department at Imperial FORD for his gre I’m a new customer of Imperial Cars-FORD as of February, 2018. Thanks to Thomas D’Andrea (Tom) in the sales department at Imperial FORD for his great customer service from the initial greeting at the door. As I’m a person who asks many questions, Tom was patient and was able to answer my questions. Communications via email and telephone with Tom were responded to in a timely manner. At each visit, to Imperial Ford I was treated as if I’d been a customer for years. Tom was very easy to speak with and I would definitely refer friends/co-workers to Imperial FORD and they should ask for Tom. A shout out also to Santos Cruzado in internet sales. He was my initial contact with Imperial FORD for setting up a test drive on a vehicle I saw online. Also kudos to Beth “The Registry Lady” :) and to T. Miller (I didn’t get her first name) for doing all the leg work with the registry, insurance agent, etc. (`sorry T. Miller about the Escape- you would have liked it too.) She’ll know what I mean :) Everyone was very helpful. Keep up the good work!! More

Superior First Buyer Experience Darren, Mark and Bob did a phenomenal job with guiding our daughter through her first new car purchase. The car is awesome!!! Every part of the tran Darren, Mark and Bob did a phenomenal job with guiding our daughter through her first new car purchase. The car is awesome!!! Every part of the transaction was explained thoroughly. Darren was very personable and there were no high pressure sales tactics used like other dealerships we’ve visited. The Arvisais family highly recommends Imperial for your next vehicle purchase. More

Great Service Experience I've been coming to Imperial to service my Ford Fusion years ever since I purchased it 4 years ago. The team at Imperial Ford are professional, timel I've been coming to Imperial to service my Ford Fusion years ever since I purchased it 4 years ago. The team at Imperial Ford are professional, timely, and just all around a pleasure to work with. Most recently, I had to have a more expensive repair done. The team ultimately performed the work in less than anticipated time, and reduced my estimate significantly. I got the work done in half the time, with a lower cost. I was quite happy to say the least...Donnie at the service desk was absolutely fantastic! Thank you, I'll be coming back for all my service in the future! More

Service Donnie at Imperial Ford is great. He takes care of everything and makes sure you are satisfied. Couldn't be happier. They always do a great job. Tim Donnie at Imperial Ford is great. He takes care of everything and makes sure you are satisfied. Couldn't be happier. They always do a great job. Tim More