Imperial Ford

Lincoln Purchase Bought a used lincoln in september. Only came with one key, realized it after deal was negotiated so new key cost 250-300 out of pocket. Car was origi Bought a used lincoln in september. Only came with one key, realized it after deal was negotiated so new key cost 250-300 out of pocket. Car was originally sold with two keys so I would have assumed it cam with two. Car sold itself, salesman was not particularly instrumental in the sale. Finance department only interested in up-selling warranties to you and I felt as though F&I guy was annoyed once he realized I was not going to bite. Sunroof leaked on first rainy day- here is the bright point, Donny in service was OUTSTANDING in getting this taken care of and they got it fixed on the first shot. (was a bulletin on these?) Donny treated my wife and I like humans, not like a potential victim to exploit. People I know that bought cars or had issues were offered a gesture of good will in a meal being comped at Miss Mendon diner on site, we were never offered this at purchase or when I made salesperson aware of the leak. The dealership is typical profit in the deal driven (at the sales department anyway) I am still ticked off that that extra key cost me so much when the car should have had two keys (like any car comes with). I was never even offered a discount on the key/labor to "program" it. I would have rated experience worse but salesman did manage to get CD out of the player that we forgot to get out of the car before we swapped the trade for our new one. More

Just bought 4th used car at Imperial in 5 years! My husband and I have purchase four used vehicles at Imperial Ford in Mendon, MA over the last five years. We have experienced exceptional sales assis My husband and I have purchase four used vehicles at Imperial Ford in Mendon, MA over the last five years. We have experienced exceptional sales assistance with both Ron And Ali Kehail! I would highly recommend working with Ali, as he works with you to get the best possible match/fit for your needs and budget. We have experienced exceptional customer service with Ali! He is professional, extremely knowledgeable, kind, and easy to work with! Once you pick out the best vehicle for your needs, then you have pleasure to work with Kim Jacques, Ford Business Manager! Talk about great!! Kim is dedicated to helping you get the best finance package available for your individual needs! She was a breath of fresh air! Kim took the stress out of closing the deal. She is extremely knowledgeable about all your fianance options, and matches you up with the best plan available to purchase your vehicle. You walk out of her office feeling great about your purchase. Kim takes the time to educate you on best options, and you feel confident you made the best decision! I highly recommend Imperial Ford! Ask for Ali in Sales and Kim in Finance!! More

Another great experience This week I purchased another vehicle from Imperial. I have bought a few cars from them over the years and I will always go back. Dean was my salesman This week I purchased another vehicle from Imperial. I have bought a few cars from them over the years and I will always go back. Dean was my salesman and he was a pleasure to work with. No pressure and he actually listened to what it was I was looking for. If you’re looking for a Ford stop by and ask for Dean, he’ll make the experience enjoyable. Also, I have to give a shoutout to Kim in finance...she was so knowledgeable AND so much fun to chat with. She had me laughing the whole time I was in her office. She too was a pleasure to work with. More

Straightforward Finally. A dealership with no back and forth negotiating between you and the salesman and then the salesman and the sales manager. Very straightforwar Finally. A dealership with no back and forth negotiating between you and the salesman and then the salesman and the sales manager. Very straightforward and friendly. Gave me exactly what I had hoped for for !y trade in. Beautiful dealership with exceptional customer service. I'll be buying from these guys in the future. More

Sales man Thomas was great. BUT Management un-professional If you are from Rhode Island don't buy from here. took over 2 weeks to pick up car after paying. The only good person we dealt with at the is dealer If you are from Rhode Island don't buy from here. took over 2 weeks to pick up car after paying. The only good person we dealt with at the is dealership was Thomas D'Andrea. The sales manager Ian Marsh, very un-professional. He trashed Thomas to our face saying " That's why he is only a sales man " when answering a question after the sale. We partly purchased this car because of the friendliness of the sales man Thomas. I would purchase another car from Thomas D'Andrea. But not if still works for this dealership with Ian Marsh. More

Wonderful Experience I bought my first new vehicle here with Dave Bertulli. It was a great experience from beginning to end! I never felt rushed or ignored and ended up wi I bought my first new vehicle here with Dave Bertulli. It was a great experience from beginning to end! I never felt rushed or ignored and ended up with a car I love! Everyone in the facility was kind and knowledgeable. Buying a car can be stressful, but I had a great experience. Would highly recommend Dave Bertulli and Imperial Ford! More

Awesome Service! Went in for an oil change and Richard and his team were awesome. They made it a quick and painless experience. I will deff recommend this place. Went in for an oil change and Richard and his team were awesome. They made it a quick and painless experience. I will deff recommend this place. More

Great experience I went this morning to get my oil changed and brakes checked. Rick was very helpful & honest, as well as the rest of the staff. I highly recommend the I went this morning to get my oil changed and brakes checked. Rick was very helpful & honest, as well as the rest of the staff. I highly recommend them! More