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Imperial Ford
Mendon, MA
1,002 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
March 11, 2019
great experience This is my third vehicle purchase from Imperial. I have always found them to be fair and offer a good selection of vehicles I am interested in. I know This is my third vehicle purchase from Imperial. I have always found them to be fair and offer a good selection of vehicles I am interested in. I know buying a vehicle can be stressful but I leave there feeling I got a fair deal. Will certainly go back again for my next purchase. More
by Jeep
February 21, 2019
Best sales guy in the Biz! Mike Potenza is GREAT!! Love his style of selling and his knowledge of the products he sells is top notch. Mike is the kind of salesman that works f Mike Potenza is GREAT!! Love his style of selling and his knowledge of the products he sells is top notch. Mike is the kind of salesman that works for his Customers and does the best he can for them! #PotenzaLoyal More
by Clm
Employees Worked With
Kimberly Jacques, Michael Potenza
February 20, 2019
New Ford F250 from Imperial Ford in Mendon MA This morning I picked up my new F250. Salesman was Ali, was great. His knowledge of all the features was top notch. He knew everything about it and wa This morning I picked up my new F250. Salesman was Ali, was great. His knowledge of all the features was top notch. He knew everything about it and was very pleasant and extremely helpful. Got me the price I wanted and took me for a tour to show me the maintenance department. Very nice guy. Would recommend him or Imperial Ford to anyone. He gets 5 out of 5 stars from me. Kim in the finance department was very helpful also. She was very patient with my questions and gets a 5 out of 5 from me also. Thanks to all at Imperial, Glen Presbrey Mapleville RI More
by rigrizzly
February 19, 2019
Dean was friendly and not pushy at all. I have leased several cars through Imperial Ford, but this was the first time I had worked with Dean. My experience with him was pleasant. Dean didn I have leased several cars through Imperial Ford, but this was the first time I had worked with Dean. My experience with him was pleasant. Dean didn't try to upsale me on anything, and really seemed to have both my best interests, and his dealerships at heart. He was willing to make compromises, and I would recommend him to anyone looking to buy or lease a car. More
by Joseph T
February 19, 2019
Great Experiance Had a great experience with the entire crew at Imperial Ford. Thomas D'Andrea sold me my Explorer Sport. He was personable, extremely knowledgeable an Had a great experience with the entire crew at Imperial Ford. Thomas D'Andrea sold me my Explorer Sport. He was personable, extremely knowledgeable and professional. I couldn't be happier about my experience with him. I highly recommend Imperial Ford and Tom as your guy! More
by ExplorerSport15!
February 06, 2019
Traded my 2014 Escape for a 2018 Escape great sales service This was my my 5th purchase with Imperial always had great service from start to finish this is why I purchased my 5th from them. This was my my 5th purchase with Imperial always had great service from start to finish this is why I purchased my 5th from them. More
by Paul
Employees Worked With
Other Employees :
Thomas D'Andrea,Mike Kind,Joe Trocha, Mike Kind
January 26, 2019
Great experience with my recent purchase Ahmad was great to work with. He listened to me and my needs. There was no pressure. His follow up after the sale was impeccable. Ahmad was great to work with. He listened to me and my needs. There was no pressure. His follow up after the sale was impeccable. More
by Rav41234567
Employees Worked With
Ahmad Alsabagh, Kimberly Jacques
January 23, 2019
2nd Time Car Buyer @ Imperial This is the second car I bought at Imperial and both experiences were great. Honestly, I don't love the car buying process and it's made pretty easy This is the second car I bought at Imperial and both experiences were great. Honestly, I don't love the car buying process and it's made pretty easy and no pressure is put on. My salesman, Ahmad, was really informative, clear and genuinely wanted me to find the right car for me. Process was super smooth and I am a happy customer! This is my 2nd Ford Edge and I LOVE it! More
by AEMiller
Employees Worked With
Ahmad Alsabagh
January 18, 2019
Very good 👍👍 Dean and Joe Trocha, along with the rest of the staff were very helpful. They went to great lengths to find the vehicle I was looking for.Found the tr Dean and Joe Trocha, along with the rest of the staff were very helpful. They went to great lengths to find the vehicle I was looking for.Found the truck for me. The whole experience was excellent. More
by Trucker GS 46
January 16, 2019
Ask for Dean Childs! After purchasing our Ford Escape from Dean in 2016, we returned Imperial Ford to buy another car. We asked to work with Dean again and it was a pleas After purchasing our Ford Escape from Dean in 2016, we returned Imperial Ford to buy another car. We asked to work with Dean again and it was a pleasant car buying experience. Because we have young kids, I didn’t want to spend tons of time at the Dealership (as nice as it is there...wow!). Dean did some research for us in advance of our visit and helped us focus on a vehicle that would work for our family. We purchased a Ford Edge and are very happy with it. Dean even took the time to meet me in the middle of the dealership and home a couple times when we got our tow hitch installed. More
by Michelle
Employees Worked With
