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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
May 11, 2019
outstanding! the sales staff is the best ive ever dealt with. easy going, informative extremely helpful. no b.s. like the other high pressure sales staff at other the sales staff is the best ive ever dealt with. easy going, informative extremely helpful. no b.s. like the other high pressure sales staff at other dealers. kudos to chris Meehan and bob the sales manager. thank you both for an outstanding experience. More
by KLong
May 10, 2019
Ford Escape purchase I had been to a few different dealerships, I did not have a pleasant experience with my search until I walked into the Imperial Ford showroom. I was g I had been to a few different dealerships, I did not have a pleasant experience with my search until I walked into the Imperial Ford showroom. I was greeted by Chris Meehan and told him I had seen several SUV's I was interested in seeing. Chris immediately found the cars I was interested in on the lot in Mendon. He asked questions to ensure the car I was looking for would fit my needs. Chris was knowledgeable with all the features the vehicle had. I found an Escape I liked and was able to purchase the vehicle with the help of Joe Trocha. Joe was able to go over all the financing and warranty information with me and put my mind at ease. More
by dmartell
May 10, 2019
Matthew was excellent Matthew was great! he helped me to the best of his ability and beyond to reduce my monthly payment on my vehicle he sold me.. He was always there if Matthew was great! he helped me to the best of his ability and beyond to reduce my monthly payment on my vehicle he sold me.. He was always there if I needed to reach him by phone. Kimberly and finance was awesome she got me the lowest interest rate. I definitely will be buying another vehicle From imperial ford. More
by Jpise
Employees Worked With
Mike Kind, Kimberly Jacques, Matthew Roushia
May 08, 2019
Great Service Brought my car in for an oil change. Rick and his team make the experience quick and easy. He also recommended a few things my car will need down th Brought my car in for an oil change. Rick and his team make the experience quick and easy. He also recommended a few things my car will need down the road. . More
by d9115b
Employees Worked With
Rick Borrelli
May 05, 2019
used car purchase I help in the purchase of a friends first used car ever . Everyone was kind and understanding and explained everything clearly and listened to her con I help in the purchase of a friends first used car ever . Everyone was kind and understanding and explained everything clearly and listened to her concern More
by auen35
May 02, 2019
Great dealership, knowledgeable salespeople This is my second vehicle purchased at Imperial Ford, my salesperson Michael Potenza was extremely helpful in putting me in a vehicle that was within This is my second vehicle purchased at Imperial Ford, my salesperson Michael Potenza was extremely helpful in putting me in a vehicle that was within my budget and fit all the requirements I was looking for in a vehicle. My salesman Michael didn’t try to give me the “ hard sell” which is a complete non starter to me, he showed me different vehicles until we found one that was right for me, he was knowledgeable about all the functions of the vehicle and even spent time setting up my phone after the purchase was completed. I would recommend Imperial Ford For a dealership and Michael Potenza when purchasing your next vehicle More
by F150 purchaser
Employees Worked With
Michael Potenza
May 01, 2019
Love this dealership Your sales rep, Ali did a great job working with me and listening to what I was looking for. Joe, your financial rep was very helpful in getting me i Your sales rep, Ali did a great job working with me and listening to what I was looking for. Joe, your financial rep was very helpful in getting me into my Escape at a price I could work with and afford. Thank you to both of your team members. Terry White More
by TW
April 30, 2019
New vehicle Purchase Just purchased my third new vehicle from Imperial Ford and Salesman Dave Bertulli. Both he and Joe Trocha in finance made the process as easy aa possi Just purchased my third new vehicle from Imperial Ford and Salesman Dave Bertulli. Both he and Joe Trocha in finance made the process as easy aa possible and I walked out of the dealership with the vehicle I wanted at the price I wanted. After the sale, service has always been great. I have the vehicle cleaned at their car wash and fueled at their gas station! More
by ltjake2388
April 22, 2019
Great Service Came in for an oil change and Rick and his team were awesome! Def made the process easy! I would deff recommend this place to anyone! Came in for an oil change and Rick and his team were awesome! Def made the process easy! I would deff recommend this place to anyone! More
by John
Employees Worked With
Rick Borrelli
April 17, 2019
Great service Came in for new tires and Rick in service was very helpful. Found me tires in my budget that were still quality. Great overall service. Came in for new tires and Rick in service was very helpful. Found me tires in my budget that were still quality. Great overall service. More
by STchiCK
Employees Worked With
Richard Borrelli
