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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
May 28, 2019
Great Purchase Experience We had a great experience working with sales person Dean Childs and Kim Jacques, Finance to purchase a new 2019 F150. Dean is straight forward and ho We had a great experience working with sales person Dean Childs and Kim Jacques, Finance to purchase a new 2019 F150. Dean is straight forward and honest which we appreciate. Both provided excellent service to expedite receipt of the vehicle. We will definitely recommend Imperial Ford to anyone we know looking for a vehicle. More
by KKBK
May 26, 2019
Great Experience We went to Imperial Ford to look at new Ford Edge. I told Dean what I was looking for and the options I wanted on my new vehicle. He found us one on We went to Imperial Ford to look at new Ford Edge. I told Dean what I was looking for and the options I wanted on my new vehicle. He found us one on the lot right away. We took it for a test drive and loved the new Edge. He quoted us a good price and we ended up buying a new 2019 Edge. I love it and I would definitely recommend anyone looking for a vehicle to stop in at Imperial first. More
by Janice
May 26, 2019
Great experience with a great salesman This is the third vehicle that we have purchased at Imperial. Our salesman Chris Meehan was beyond helpful and accommodating. He was very thorough and This is the third vehicle that we have purchased at Imperial. Our salesman Chris Meehan was beyond helpful and accommodating. He was very thorough and non-invasive. He was eager to make a deal without being overly pushy. He was a man of his word and we made a deal. More
by bosco282@yahoo.com
May 21, 2019
Amazing Service!!!! I went to Imperial Ford to find my first "adult" car as a soon to be college graduate. We worked with Dean Childs and he was determined to help me fin I went to Imperial Ford to find my first "adult" car as a soon to be college graduate. We worked with Dean Childs and he was determined to help me find the car that I not only loved but was also practical for my future working career. Everyone I worked with from sales to finance and even the mechanics went above and beyond to make my experience amazing! More
by jtm52
May 21, 2019
Oil change Great customer service. Rick was able to get me in and out for a quick oil change when I was in a hurry, much appreciated. Great customer service. Rick was able to get me in and out for a quick oil change when I was in a hurry, much appreciated. More
by STchiCK
Employees Worked With
Richard Borrelli
May 21, 2019
Prompt, courteous, and efficient. My wife's Escape was overdue for service, so I called my go to Service rep Frank and asked for an appointment. As usual he fit me in when I could get My wife's Escape was overdue for service, so I called my go to Service rep Frank and asked for an appointment. As usual he fit me in when I could get there and at a time that worked for me. The service once again was prompt, quick and very complete. frank went over their inspection with me and explained anything that may come up next time I am in. he also set up an appointment for my Escape for this week for me. This is what I get every time I visit the service department. More
by Bob Noel
Employees Worked With
Frank Best
May 19, 2019
Matthew Rousha was awesome! Matt was so helpful in my search to find a car. He was not pushy at all and it was very nice talking to him. He was informative and was able to answer Matt was so helpful in my search to find a car. He was not pushy at all and it was very nice talking to him. He was informative and was able to answer all of my questions. Matt helped me find and purchase my car. I had never gone through this process before and he made it very pain free! Kim in financing was fantastic and helped me through that process as well. More
by dpars19
Employees Worked With
Kimberly Jacques, Matthew Roushia
May 15, 2019
Imperial Ford They have a great selection of new and used vehicles on the lot and very knowledgeable employees in both sales and finance. Matt Roushia was a very pl They have a great selection of new and used vehicles on the lot and very knowledgeable employees in both sales and finance. Matt Roushia was a very pleasant and knowledgeable salesman. They allowed me to test drive the truck I was interested in over night so I could get a good feel for it. Overall a great experience. More
by Jgniadek
Employees Worked With
Kimberly Jacques, Matthew Roushia, Lou Carvalho
May 14, 2019
service visit went in for routine service..was greeted by FRANK BEST...check in was less than 5 minutes.. FRANK took care of all my service needs in a timely manne went in for routine service..was greeted by FRANK BEST...check in was less than 5 minutes.. FRANK took care of all my service needs in a timely manner...5 star service...thanks More
by sophie
Employees Worked With
FRANK BEST
May 14, 2019
Great salesman We had the pleasure of working with Michael Potenza in the Ford department. He was knowledgeable and personable. He went above and beyond to get us We had the pleasure of working with Michael Potenza in the Ford department. He was knowledgeable and personable. He went above and beyond to get us the vehicle we were looking for. He is a five star salesman as far as we are concerned. Would definitely go back again. Truck manager Bob Champagne was Super nice as well. More
by Wayne L
