Imperial Ford

Very satisfied. My wife and I went to Imperial Ford for the first time. We were looking for a one t o two year old car. It was a two day process, as we could not at My wife and I went to Imperial Ford for the first time. We were looking for a one t o two year old car. It was a two day process, as we could not at first find the car that we liked. But with the help of our salesman Thomas D'Andrea and business manager Joe Trochia, we were able to find the perfect car for us. But these gentlemen worked really hard finding us the right car, they really wanted us to be happy and to find us the right car for us. Buy a car has always been stressful in the past, but these two gentlemen made it a pleasant experience. More

Very professional and knowledgable staff Found everyone to be very professional and truly interested in making the process run smoothly and quickly. Very good product knowledge and follow-up Found everyone to be very professional and truly interested in making the process run smoothly and quickly. Very good product knowledge and follow-up on administrative requirements. More

Exceptional Experience (2nd) at Imperial Ford Following an extraordinary experience at Imperial Ford a year ago, about 2 weeks ago, my beloved new car was suddenly totaled & there was no doubt in Following an extraordinary experience at Imperial Ford a year ago, about 2 weeks ago, my beloved new car was suddenly totaled & there was no doubt in my mind that I would return to Imperial Ford help me to scramble to find a similar car very quickly. I’m so glad that I returned, as everyone again went WAY above & beyond to help make this as seamless & expeditious as possible. Not only do I ADORE my new car, but again, the service was so personalized & impeccable. Both Chris Meehan & Mike Childs deserve special recognition for their phenomenal customer service. They went out of their way to find what I wanted, acquire it, fine tune the occasional, expected glitch, & make sure everything was perfect & I was happy/comfortable before leaving in my gorgeous new car. In fact, Chris even has followed up with me since, to confirm my satisfaction & answer any questions, which he has offered to do on an ongoing basis as I get accustomed to my new car. Imperial Ford is a car dealership is not only clearly dedicated to honest & reliable customer service, but it is evident that it is also driven (pardon the pun) by heart. I couldn’t recommend it or its staff more highly. More

Awesome experience and worth the trip from Cape Cod I had a excellent experience working with both Chris Keehan (sales associate) and Joe Trocha (business manager). I have purchased multiple vehicles ov I had a excellent experience working with both Chris Keehan (sales associate) and Joe Trocha (business manager). I have purchased multiple vehicles over the years from this dealership and have always been treated fairly and with respect. After looking around for months in the area of Cape Cod and surrounding areas, my wife and myself took the drive to Mendon Mass. We walked into the dealership knowing what we wanted and Chris made it happen. It is tough when you walk into a dealership late on a Saturday afternoon but within hours we had made a purchase and was extremely pleased as to how smooth the process was due to Chris and Joe. Keep up the great work guys and I won't wait to come to your dealership first next time for another purchase! More

Mike Potenza was awesome From the moment we walked into the dealership, Mike Potenza put us at ease. He took the time to answer our questions and explain the xxxxxxand con's o From the moment we walked into the dealership, Mike Potenza put us at ease. He took the time to answer our questions and explain the xxxxxxand con's of the types of vehicles we wanted. When we narrowed it down to one that wasn't on the lot, he drove us to the Imperial Hyundai and did all the leg work to get us into the vehicle we selected. We have purchased several vehicles from Imperial, and this was by far the easiest experience we have had. Thank you Mike for your patience, your professionalism, and your overall hospitality. More

New car purchase Joe was amazing! He was personable, funny and knowledgeable. Spending money is not comfortable for me and he made the process a lot more tolerable. Joe was amazing! He was personable, funny and knowledgeable. Spending money is not comfortable for me and he made the process a lot more tolerable. More

New Truck Buyer Matt was very helpful and catered to our every need! He was knowledgeable and a joy to work with. Everyone was friendly and overall a wonderful experi Matt was very helpful and catered to our every need! He was knowledgeable and a joy to work with. Everyone was friendly and overall a wonderful experience. More

Great sales and service Had a fantastic experience working with Mike Potenza. Hes a great guy bery knowledgable and not pushy. Rich Borrelli from service is a true profession Had a fantastic experience working with Mike Potenza. Hes a great guy bery knowledgable and not pushy. Rich Borrelli from service is a true professional. More

Ford Escape New Purchase Very professional in all aspects of the Sales process. I have purchased several vehicles from Imperial. Mr Childs listened and did not try to over sel Very professional in all aspects of the Sales process. I have purchased several vehicles from Imperial. Mr Childs listened and did not try to over sell me. More

No pressure nice experience! Thanks Matt for the nice, efficient experience in leasing the Ford Escape. Matt showed us as many cars as we wanted to see until we ended up making th Thanks Matt for the nice, efficient experience in leasing the Ford Escape. Matt showed us as many cars as we wanted to see until we ended up making the perfect selection. No pressure and a fair deal , great dealership experience. More