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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
August 06, 2019
Imperial Ford, Mike Potenza best salesman!!! Incredible job Ford Imperial in Mendon, MA. But MOST importantly, the biggest praise goes to Mike Potenza. Truly a pleasure to work with. My husband a Incredible job Ford Imperial in Mendon, MA. But MOST importantly, the biggest praise goes to Mike Potenza. Truly a pleasure to work with. My husband and I had a few vehicles that we were interested in. Not once did we feel rushed. For each vehicle Mike would bring it around for us to look at, he would go over each vehicle in detail, have a print out of each so we could see the differences side by side while again not feeling rushed or pressured. We finally made a choice on which we wanted to purchase and firmly believe it was due to his knowledge and genuineness to make sure we were completely satisfied. I cannot praise him enough. We are thrilled with our new truck but equally as much with the experience we had working with Mike. We thank you kindly and hope to have the same experience with you again in the future. More
by Jessica Leigh.P1012
August 05, 2019
retirement truck new needs I had a 2015 Ford F-250 regular cab to trade in. I wanted a bigger truck so I could take my daughter and son in law and grandson kayaking rather than I had a 2015 Ford F-250 regular cab to trade in. I wanted a bigger truck so I could take my daughter and son in law and grandson kayaking rather than us having to take 2 vehicles. I went in and told Dean what I needed in a truck and he found the perfect one in the exact color i wanted. Other than an issue with the printers not wanting to work (which was no big deal) everything went great. I have my NEW 2019 F-250 that seats 6. We took it on vacation and fit 5 kayaks and 5 people in the cab. It was wonderful. Thank you guys for helping make my retirement even better! More
by LRWTrucker
August 01, 2019
Excellent Customer Experience I knew when I saw it, without hesitation and absolutely no sales pressure, it was right for me. I worked with Paul Conti who was very knowledgeable I knew when I saw it, without hesitation and absolutely no sales pressure, it was right for me. I worked with Paul Conti who was very knowledgeable about the many features of this 2016 Lincoln MKZ which was so helpful. The buying experience from application to finance was enjoyable with no stress. Everything he said he would do, he did, and then some. I definitely recommend if looking for a new/used vehicle see Paul Conti at Imperial Ford. More
by PBaker
July 30, 2019
Great Experience. Tom D'Andrea was Awesome This was the 3rd dealership my wife and I checked out. This was the first dealership that seemed interested in making a deal. Tom D'Andrea was our sal This was the 3rd dealership my wife and I checked out. This was the first dealership that seemed interested in making a deal. Tom D'Andrea was our sales representative. Tom made what can be a stressful experience exceptionally pleasant. Tom was the best sales rep I have ever dealt with. He listened, he was not pushy, he seemed like he truly wanted to help us get the vehicle we wanted. The overall Imperial Experience was 5 stars. We are already talking about coming back when my wife is in need of a new vehicle. More
by grob1782
July 24, 2019
Matt was excellent! Matt was top notch! He was not pushy which made the overall experience great. He was thorough and took the time show me all the new features in my car Matt was top notch! He was not pushy which made the overall experience great. He was thorough and took the time show me all the new features in my car. More
by KimB
July 17, 2019
Ford Explorer I purchased my 2015 Ford with Tom in sales. I had a recall and a blown sunroof motor. Don arranged a quick appointment and my car was in and out in I purchased my 2015 Ford with Tom in sales. I had a recall and a blown sunroof motor. Don arranged a quick appointment and my car was in and out in 1 day. Don in service is always very helpful and professional. More
by Ford Girl
Employees Worked With
July 16, 2019
Excellent service Service is thorough, completed in a timely manner and personnel are very courteous. Price is reasonable and report is clearly written and explained a Service is thorough, completed in a timely manner and personnel are very courteous. Price is reasonable and report is clearly written and explained at pick up. More
by satisfied
Employees Worked With
Don Hanscom
July 11, 2019
Excellent service with Don Hanscom I purchased a used 2006 Ford Escape for my teenage daughter last year and needed a Ford dealership that i could trust to have it serviced. I brought i I purchased a used 2006 Ford Escape for my teenage daughter last year and needed a Ford dealership that i could trust to have it serviced. I brought it to Imperial Ford several months ago for a 15,000 mile service and had Don Hanscom as my service advisor. It was a great experience and Don was great explaining all that they do at Imperial for this service. i once again went back to Imperial for the next service knowing full well that the Escape had some serious issues that needed to be addressed. I had a full oil change with tire rotation and brake inspection done and that is when Don came to break the bad news to me. I needed all new front brakes and also new front lower control arms on both sides. I had a feeling this would be the case but i really appreciate the way Don broke the news to me, he explained everything in detail on what needed to be done and why they needed to be done from a safety concern. Don also was able to find me a $100.00 off coupon for the service which i very much appreciated. When i drove off the lot i could not believe the difference on how it drove. I will continue to bring the 2006 Escape back to Don Hanscom and Imperial Ford for it service needs. More
by Mike Malone
Employees Worked With
Donald Hanscom
July 10, 2019
Chris Meehan We recently bought a 2019 Ford Explorer from Chris Meehan at Imperial Ford. The entire process was enjoyable from the start. No initial pressure or p We recently bought a 2019 Ford Explorer from Chris Meehan at Imperial Ford. The entire process was enjoyable from the start. No initial pressure or pitch, just information to help us make a decision. We were indecisive about what we were looking for so we walked down to the other dealers and ended up coming back to see Chris. While going through the purchasing process, another sales person sold the car we wanted and Chris was working on. Chris quickly pivoted, found another car, just in another color, and finished the process without a hiccup. Highly recommend Imperial and Chris Meehan. More
by Achupka
Employees Worked With
Chris Meehan
July 01, 2019
great experience Me and my wife had just bought a car from Imperial ford in March so when I needed to buy a second car we called are salesman Mike Potenza. He treated Me and my wife had just bought a car from Imperial ford in March so when I needed to buy a second car we called are salesman Mike Potenza. He treated us great this time just like he did the first time. Mike made the car buying very easy and stress free that's why we went back to him for a second time in 4 months. Mike introduced us to Richard Borrelli who would be our service advisor. The car was 3 years old and needed a few things done before we picked it up. Richard made sure everything was done timely and professionally. Imperial ford and there team made the car buy process smooth and easy. We will go back again and tell friends to go there to. Tom More
by tommelpur
Employees Worked With
Other Employees :
Richard Borrelli - Service advisor, Michael Potenza
