Imperial Ford

Great dealership Have purchased last 3 vehicles from this dealership. Bob Fink is great to work with. Service dept always has surpassed my expectations, Service Manage Have purchased last 3 vehicles from this dealership. Bob Fink is great to work with. Service dept always has surpassed my expectations, Service Manager Justin and service writers Donnie and others try to be as helpful as possible. Keep you in the loop as to what is going on with your vehicle, very professional. If you go there you will not be disappointed. Dennis A More

King Purchase 2019 Fusion Recently had the opportunity to work with salesman Dean at Imperial Ford. Dean was real helpful in explaining all the new technology and how to use it Recently had the opportunity to work with salesman Dean at Imperial Ford. Dean was real helpful in explaining all the new technology and how to use it in the 2019 Fusion we purchased. Dean was friendly in his demeanor and professional the way he treated my daughter and I. After we we done with Dean, we were handed off to Dave who took care of set us up to finance the vehicle. Will be looking to purchase another vehicle in the coming year and will definitely be going back to Imperial. More

Friendly, comfortable and flexible and they work at Sunday. I came to this place after long walk at another places where nobody gave attention to my family! But when I’m there Chris Meehan did his job friendly I came to this place after long walk at another places where nobody gave attention to my family! But when I’m there Chris Meehan did his job friendly e nice ! We felt comfortable to discussion with he the best way do a nice agreement.thank you Chris ! And they worked at Sunday the only day we have time to see the car e figure out it . More

Service repair I had my vehicle in not too long ago for a grind noise. The service man Donald came out and greeted me. He said it wouldn't be that long to check it I had my vehicle in not too long ago for a grind noise. The service man Donald came out and greeted me. He said it wouldn't be that long to check it. They found I needed front brakes.. They took care of it right away Very fast and efficient. Donald explained everything that was done. Great job service guys.. Thank you More

Great again Just wanted to give a shout out to Ricknover in Ford service. He was able to help me out with my car again when I needed it. Just wanted to give a shout out to Ricknover in Ford service. He was able to help me out with my car again when I needed it. More

Great Experience!! I've been thinking about getting a new car for an year now, but only got serious about it in the past month or so. After researching online and in I've been thinking about getting a new car for an year now, but only got serious about it in the past month or so. After researching online and in a few local dealerships, I came across Imperial Ford on CarFax, with a really good deal on a Ford Escape Titanium I was interested on. I then added my e-mail to the car listing and was contacted by e-mail later on the same day by Jim. A week later, I decided to call them to schedule an appointment to test drive the same car. A few minutes later, my assigned sales agent, Morgan, send texts with the information about the car to include a video detailing all its features. During my appointment I was welcomed by Thomas, who walked me to Morgan. On the test drive, she was very honest and upfront about her sale approach and never forced me to take any decisions without knowing the whole picture. She took her time to explain the whole process, and how she would handle all the paperwork to make this whole process as smooth as I possible. I also met Lou Carvalho and David Kerr, who went above and beyond to not only make my visit a great one, but were extremely patient on explaining every detail and transparent in every step of the way. And for gifting my boyfriend and I a gift certificate for the diner across the street! I'd highly recommend them to any of my family and friends. If you're looking for a welcoming place, friendly employees who don't push a sale on you, and a great deal, this is the place! More

New Ford Ranger I just purchased my new ranger from imperial ford. Everyone from my salesman Paul Conti to the sales manager Bob and finance manager Joe went above an I just purchased my new ranger from imperial ford. Everyone from my salesman Paul Conti to the sales manager Bob and finance manager Joe went above and beyond all my expectations and made the car buying experience actually enjoyable. This is my 3rd car I've purchased at an imperial dealer and I'll continue to do all my business here. just now I just purchased my new ranger from imperial ford. Everyone from my salesman Paul Conti to the sales manager Bob and finance manager Joe went above and beyond all my expectations and made the car buying experience actually enjoyable. This is my 3rd car I've purchased at an imperial dealer and I'll continue to do all my business here. Edit: I live in Connecticut and I was under the impression that my vehicle was going to be delivered to me today as the registration etc would be done etc today. I work 12 hour overnight shifts and worked last night and have to be back to work tonight and I was told I'd be getting a call from the runner so I kept the volume up on my phone anticipating the phone call i never got which lead to me not getting hardly any sleep today as well as not getting my truck only to receive a phone call at about 3pm saying the registration etc would be done tomorrow and I'd be getting my truck tomorrow. Everything was fantastic up until this point where the ball was dropped resulting in the change from 5 to 3 stars. More

Service Always a wonderful experience .My service manager [ Frank Best] is awesome always and takes good care of me in the timely fashion very courteous frien Always a wonderful experience .My service manager [ Frank Best] is awesome always and takes good care of me in the timely fashion very courteous friendly . I'LL always come back to Imperial ! More

Excellent and Professional Imperial Ford provides an excellent and professional experience. I bought a 2017 Ford F150 and the salesman Tom, manager Lou were very professional a Imperial Ford provides an excellent and professional experience. I bought a 2017 Ford F150 and the salesman Tom, manager Lou were very professional and provided the best customer service that I have ever experienced with buying a vehicle. They both were able to assist me with trading in my older truck while providing the best price for the truck I wanted. I am very happy with my experience at Imperial Ford and my new truck. I highly recommend visiting Imperial Ford if you are in the market for a newer vehicle. Thank you! More

Fantastic service and knowledge I was so pleased with Chris Meehan and the whole imperial team. I came in looking for something very different and they really showed me all of the op I was so pleased with Chris Meehan and the whole imperial team. I came in looking for something very different and they really showed me all of the options and I ended up with something much better and for a fabulous price. I will be back for sure! More