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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
February 04, 2020
great used car experience Purchased a 2018 Lincoln MKC here and the experience was very good. Dean was very attentive, informative and responsive. Easy process and they ensured Purchased a 2018 Lincoln MKC here and the experience was very good. Dean was very attentive, informative and responsive. Easy process and they ensured we had everything we needed and understood all the car's features. Gave us free meals at the nearby diner on both visits while waiting for the car to be prepped. More
by Will
Employees Worked With
February 02, 2020
leased a F-150 was very impressed with our experience our sales man was very straight forward and honest we went in telling him what we wanted to do and pay around f was very impressed with our experience our sales man was very straight forward and honest we went in telling him what we wanted to do and pay around for a price and their was no back and fourth like other dealer ships he just made it happen this is the third vehicle we got form their and happy every time Happy customer Ryan More
by ryaneng1mfd
Employees Worked With
January 07, 2020
I went to this dealer after going to a few dealerships. All i can say is, this is by far one of the greatest dealerships I’ve ever been to. One of the best and friendly salesman i have ever met, Dean Child All i can say is, this is by far one of the greatest dealerships I’ve ever been to. One of the best and friendly salesman i have ever met, Dean Childs was awsome, he helped me with all my questions, doubts and everything about the car that i wanted to buy he knew everything and he was able to help me. Super friendly and helpful! I would definitely be back. More
by Christianmendez2019
Employees Worked With
January 06, 2020
Great experience at Imperial Ford Recently purchased a car from Imperial Ford, great overall experience. We have purchased cars here in the past, and every time they make it a very eas Recently purchased a car from Imperial Ford, great overall experience. We have purchased cars here in the past, and every time they make it a very easy and simple process. Highly recommend. Dean in the Sales Department was excellent at providing us with all the information we needed to make our decision. More
by Claire
January 06, 2020
Excellent service at Imperial Ford Service at Imperial Ford could not be better. All I ever have to do is call Donny Hanscom, tell him what I need, make the appointment and drop off the Service at Imperial Ford could not be better. All I ever have to do is call Donny Hanscom, tell him what I need, make the appointment and drop off the car. Donny handles everything, oil changes, inspection stickers and advises me about any potential problems. I will continue to do business at Imperial as long as I receive this level of service. More
by Paul
Employees Worked With
Donald Hanscom
January 03, 2020
First experience buying a car on my own from a dealership! Highly recommended! What a wonderful experience. We have bought many cars from Imperial and this has to be the best experience yet! dealership! Highly recommended! What a wonderful experience. We have bought many cars from Imperial and this has to be the best experience yet! More
by Carly
Employees Worked With
Chris Meehan
December 24, 2019
Repair Customer Service Dan Phoenix in the Service Department is excellent to deal with, two trucks in recently and there was constant contact and correct information each ti Dan Phoenix in the Service Department is excellent to deal with, two trucks in recently and there was constant contact and correct information each time. More
by Joe Nastasia
Employees Worked With
Dan Phoenix
December 05, 2019
Bought a used car from Imperial Ford. They made it so easy and simple to do. I will definitely buy my next car there too. easy and simple to do. I will definitely buy my next car there too. More
by jamesrhorner89
December 02, 2019
Greatly appreciated help for a nervous buyer! I hadn't purchased a car in 10 years but Imperial Ford made this easy. Chris Meehan helped me to pick out my Escape, and guided me thru from start to I hadn't purchased a car in 10 years but Imperial Ford made this easy. Chris Meehan helped me to pick out my Escape, and guided me thru from start to finish and Joe Trocha made me feel totally at ease thru the financials. Thank you both for helping me find my new baby. More
by kbailey
December 01, 2019
I was in and out of Imperial Ford. Tom D’Andrea helped me pick out my new (to me) car and Joe Trochia helped me sign away quickly to get me out of there. I am extremely pleased with their inventory and their pick out my new (to me) car and Joe Trochia helped me sign away quickly to get me out of there. I am extremely pleased with their inventory and their customer service! More
by TLiddell01
