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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
June 15, 2024
Our Salesmen Chuck made the purchase of our new vehicle enjoyable, and he was pleasant to deal with. Delivery was very informative and made the transition to our new very easy. enjoyable, and he was pleasant to deal with. Delivery was very informative and made the transition to our new very easy. More
by donbeau47
Employees Worked With
Chuck Gjerde
June 14, 2024
They advertise a price with every discount possible with the words "BUY FOR" after the discounts removed. NOBODY would have every discount they have listed. The total discount was listed at $10k. They sa the words "BUY FOR" after the discounts removed. NOBODY would have every discount they have listed. The total discount was listed at $10k. They said I qualified for $700. I offered $700 over their advertised price and they declined. This place is the epitome of dirtbag car dealers. They are deceitful and should not be trusted. If they're willing to lie about the price to get you in the door what else are they going to lie about? More
by bkeenan
Employees Worked With
chuck, fernanda
June 06, 2024
Have been a customer of Imperial for over 15 years. I believe the reason I keep coming back is due to the caliber of their personnel .From the Sales staff to the Service Dept, everyone goes the extra m I believe the reason I keep coming back is due to the caliber of their personnel .From the Sales staff to the Service Dept, everyone goes the extra mile to make sure that you are happy and satisfied. Just bought a 2024 XLT! Great experience!! More
by Tex
Employees Worked With
June 01, 2024
I hate buying cars. Chuck made it almost painless. Very pleasant to work with, answered all my questions quickly and went over all the features of my car before I left t Chuck made it almost painless. Very pleasant to work with, answered all my questions quickly and went over all the features of my car before I left the parking lot. I would go back to him again for my next purchase. More
by JenZ
Employees Worked With
Chuck Gjerde
May 29, 2024
Recently purchased a 2024 Ford Ranger XLT from imperial ford. Buying process was smooth and easy thanks to Chuck. He was very knowledgeable with the vehicle and made the purchasing process very enjoyable. ford. Buying process was smooth and easy thanks to Chuck. He was very knowledgeable with the vehicle and made the purchasing process very enjoyable. He's an easy guy to work with and knows exactly what he is talking about. If your'e looking to buy a ford, would highly recommend going to imperial ford and working with Chuck. Again thanks to imperial ford for the 2024 ford ranger, truck is amazing. More
by zack_c
Employees Worked With
Chuck
May 28, 2024
I recently had the pleasure of purchasing a new car with Chuck, and I couldn't be happier with the experience. From the moment we started working together, Chuck was incredibly personable and knowledgeable, Chuck, and I couldn't be happier with the experience. From the moment we started working together, Chuck was incredibly personable and knowledgeable, making the whole process smooth and enjoyable. Even after hours, when I realized I forgot something in the vehicle I traded, Chuck responded promptly to my email and went above and beyond to retrieve the item first thing in the morning. His exceptional service truly made for an excellent car-buying experience. Highly recommend working with Chuck for anyone in search of a new vehicle! More
by Deepoww
Employees Worked With
Chuck Gjerde
May 27, 2024
We brought our Ford Expedition to the dealer we purchased it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we ne it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we needed to prepay for the parts. My husband then drove to Imperial Ford in Mendon. Within 30 minutes the manager advised that he ran the VIN, we purchased the extended warranty, so this service was covered at 100%. (There was also some other issues that the first dealership advised that was needed and not under warranty.) But Imperial did the legwork to find the warranty we forgot about. They made the appointment and gave us a rental (also covered by the warranty,) since the part would take a few days to come in. They called us to update us during the process and called us once the service was complete (something other dealerships never did.) We will certainly be using Imperial for our service from now on. Thanks Donny for the great service! More
by rmagner1936
Employees Worked With
Donny
