Imperial Ford

Our sales rep. Tom D'Andrea was extremely knowledgeable, friendly and patient . He answered all our ?? and reviewed & programmed the new vehicle for us. The $$ on our new 2019 Titanium Escape and our trade friendly and patient . He answered all our ?? and reviewed & programmed the new vehicle for us. The $$ on our new 2019 Titanium Escape and our trade in was very reasonable. We did our homework beforehand and were aware of values. It was a good experience. Highly recommend. Thanks Tom! from Dan & Lil More

Recently bought a Ford F-150 from Imperial Ford in Mendon and we couldn't be happier. Buying a vehicle during covid-19 was a little daunting, we are so glad we ended up here! From the beginning we worked and we couldn't be happier. Buying a vehicle during covid-19 was a little daunting, we are so glad we ended up here! From the beginning we worked with Mark online who directed us to Adam Wilson who is a manager there through email. My husband and Adam emailed back and forth and were able to iron out most of the details of the deal. We live over an hour away on Cape Cod, so we didn't want to take the trip unless we really knew it was worth our while. Imperial respected the fact that we were a ways away, knew what we wanted, and knew what we had to trade. We were able to get a rough trade number for my Ford SUV, and when we got there the number was accurate, no bait and switch which was really refreshing. When we arrived, Adam took a look at our trade and then introduced us to Dave Bertulli as our "man on the ground". Dave and Adam were a great team and worked well together. We took the truck for a ride and it was everything it was advertised to be which was a great relief. We had been searching for a while and going to local dealerships only to find features of the truck were not as advertised, they were crazy low on the trade, or they just didn't have what we were looking for so tried to sell us something else, NOT the case at Imperial! They actually had 3 trucks that would have worked for us, but we liked this one the best. After we talked to Dave and all agreed on the deal, it was time to wait for the financing department and see what they could do. We had great offers on financing that we came with, but we were hoping to maybe drive home with the truck that day so financing with them made everything seamless and we were excited! The dealership is beautiful and spacious with comfy couches and lots of cool music memorabilia to peruse while you wait, plus walls of giant tvs to watch. The place as well as the bathroom was very clean and comfortable. The financing guy was backed up, so we waited, and waited, and waited. Dave gave us some coupons for a food truck nearby which was just what we needed. Once we got back it was probably another 45- an hour before we met with the finance department. He immediately kind of rubbed us the wrong way as he seemed really annoyed to be meeting with yet another person and doing yet another deal..... not exactly what we wanted to be greeted with after our long wait to meet with him.... so he was fine, said of course he would have the most competitive rates and that he could get what anyone else could get.... well turns out he couldn't... but he got close at least. We had already been at the dealership for about 3 hours and the deal was so close to done. We really liked Adam, Dave, and the truck, so luckily we were all able to come to an agreement. The financing guy was the only slight bump in our super enjoyable car buying process. All in all, we are so happy with our purchase from Imperial! I would highly recommend them to any friend or family looking for fair honest customer service, and a huge inventory of quality vehicles. More

Last minute service My check engine light had come on and I needed to have my car inspected but knew it wouldn’t pass with the light on, so I called Imperial Ford and tal My check engine light had come on and I needed to have my car inspected but knew it wouldn’t pass with the light on, so I called Imperial Ford and talked to Don. He told me to bring the car in, even though I didn’t have an appointment. They diagnosed the problem, Don shared options with me, and worked with me to figure out what would be best. He scheduled an appointment for me, I dropped the car off the next day. My car was fixed in a timely manner and Don kept me informed throughout the process. I would recommend Ford to anyone who needs service and would recommend talking to Don. Fast, friendly, service. More

My family had a very good experience with Imperial Ford. We liked the no pressure atmosphere. Our sales person Ali was very helpful and the finance manager Joe was also very knowledgeable. I love Ford. We liked the no pressure atmosphere. Our sales person Ali was very helpful and the finance manager Joe was also very knowledgeable. I love my new car. More

I couldn’t be any more happy with the purchase I made at Imperial Ford! Ali was my salesman and he helped me find the perfect car and he was awesome every step of the way. Thank you. Imperial Ford! Ali was my salesman and he helped me find the perfect car and he was awesome every step of the way. Thank you. More

Great pickup truck sale The service on sales was excellent. Ali, work with me very well on meeting the requirements of what type of pickup trucks we were looking for. The service on sales was excellent. Ali, work with me very well on meeting the requirements of what type of pickup trucks we were looking for. More

Morgan was absolutely AMAZING to work with! She has great product knowledge and is very personable and pleasant to deal with. Couldn’t be happier! product knowledge and is very personable and pleasant to deal with. Couldn’t be happier! More

Great service very nice sales department. I had Morgan Johnson as a sale rep and she was the best. Highly recommend Her and her dealership. Johnson as a sale rep and she was the best. Highly recommend Her and her dealership. More

My wife Vikki and I just bought her new carHer comment My wife Vikki and I just bought her new car Her comment “ One of the best car buying experiences I’ve had. Dave and Joe were great! I knew the c My wife Vikki and I just bought her new car Her comment “ One of the best car buying experiences I’ve had. Dave and Joe were great! I knew the car I wanted and they made it possible for me to drive it home the same day. No pressure, no games and a great environment with music theme. Will definitely buy future cars here.” More