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Imperial Ford
Mendon, MA
1,003 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,003 reviews
October 04, 2020
my experience with imperial Ford was very successful With a happy ending thanks to ali my salesman and Joe my finance officer there is not a rating high enough to give these two individuals at imperial Ford. a happy ending thanks to ali my salesman and Joe my finance officer there is not a rating high enough to give these two individuals at imperial Ford. Again i really would like to thank ali and Joe for making my life happier. Ps. I've had a lot of admirers for my blue ford ranger. Please anyone and everyone go see ali. -doris ostrander More
by dorisostrander44
October 04, 2020
On September 18th went to Imperial Ford for an oil change on our 2013 Ford Explorer, met with our wonderful salesman Dean Childs, as usual he was very welcoming and started talking. Again he was very helpful on our 2013 Ford Explorer, met with our wonderful salesman Dean Childs, as usual he was very welcoming and started talking. Again he was very helpful with answering our concerns, and sold us a 2020 Ford Explorer. So far very happy. Thank you Dean Childs. Gene And Gerri Stevens More
by gstevens_9@hotmail.com
Employees Worked With
October 02, 2020
Thank you Ali for another great car buying experience I simply wouldn’t go anywhere else! I love my new car and when the time is ready I’ll be back for my next. simply wouldn’t go anywhere else! I love my new car and when the time is ready I’ll be back for my next. More
by Capozijoe
Employees Worked With
September 23, 2020
Got me in the perfect vehicle for exactly what I wanted was a pleasure from start to finish. Went over the entire vehicle with me inside and out upon receiving it was a pleasure from start to finish. Went over the entire vehicle with me inside and out upon receiving it More
by Claytonkid09
September 22, 2020
It was a pleasure buying my new truck here. Tony was a great ambassador for the dealership. He had answers to all of my questions and made the whole trade in and purchase process very easy. Definitely rec great ambassador for the dealership. He had answers to all of my questions and made the whole trade in and purchase process very easy. Definitely recommend this place if you're in the market for a new Ford. More
by higgins.steven4
Employees Worked With
September 20, 2020
The team over there make u right at home ! Sales people are great & finance people is also great ! The finance people are also great ! The detailing on the vehicle that I bought was not very good I think t are great & finance people is also great ! The finance people are also great ! The detailing on the vehicle that I bought was not very good I think they should do a better job specially with the windows and everything I had Tony the sales person he was great! More
by Louis3484
Employees Worked With
Young Tony in sales , Michael DiMella, Michael Forgette
September 18, 2020
Purchased a 2020 F150 Lariat this week. Could not be happier with the truck. The service provided at Imperial Ford was excellent. Mike Potenza and Joe Trocha are true professionals. If you need a tru happier with the truck. The service provided at Imperial Ford was excellent. Mike Potenza and Joe Trocha are true professionals. If you need a truck or car this is the place to go. More
by mikeklay
September 15, 2020
Excellent service department. Donny was extremely helpful and knowledgeable. The job was completed when he said it would be and the price was reasonable. I needed brakes, but Donny said I had time to decide. and knowledgeable. The job was completed when he said it would be and the price was reasonable. I needed brakes, but Donny said I had time to decide. I appreciated that he didn’t pressure me into getting them done. Would recommend seeing Donny if you need work done. More
by Georgie1
Employees Worked With
Donny Hanscom
September 14, 2020
We ordered an oddball truck with Dean Childs. It was a 3-4 month long transaction, with Dean being very patient and accommodating while we asked way too many questions. He made it seem as if we were his o 3-4 month long transaction, with Dean being very patient and accommodating while we asked way too many questions. He made it seem as if we were his only customers, but I know he was very busy with other customers. He is a true professional in his field. More
by Teddy
Employees Worked With
September 12, 2020
Highly recommended. Price as marked, including all discounts. Good selection. Clean, comfortable and cool place to visit with tons of music memorabilia. I have bought 3 vehicles here in past 4 years discounts. Good selection. Clean, comfortable and cool place to visit with tons of music memorabilia. I have bought 3 vehicles here in past 4 years, last 2 from Tony who is great to deal with! More
by Michael
Employees Worked With
