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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
November 05, 2020
Dean Childs was my sales person and he was great. Provided me with a low price right from the beginning of the discussions and was very supportive throughout the process. I would highly recommend w Provided me with a low price right from the beginning of the discussions and was very supportive throughout the process. I would highly recommend working with Dean and I plan to go back to Imperial for my next car. More
by Bertrand_chabot
Employees Worked With
November 04, 2020
Imperial Ford provides prompt and expert service. Dave Imperial Ford provides prompt and expert service. Dave Bertulli of the sales staff has been great. He keeps his promises. I'm a repeat customer. Imperial Ford provides prompt and expert service. Dave Bertulli of the sales staff has been great. He keeps his promises. I'm a repeat customer. More
by ed bertorelli
Employees Worked With
November 04, 2020
Mike P. was a pleasure to work with...honest, informative and helpful in our search for just the right F-150 which we found for a highly competitive price. From start to finish the experience was great, esp and helpful in our search for just the right F-150 which we found for a highly competitive price. From start to finish the experience was great, especially compared to several other dealerships we contacted which just did not work out. More
by bd
November 02, 2020
I had such a great experience. Tony was superb. He was flexible with meeting times and knowledgeable about the car and process. There was no upwelling. I was so surprised when I came out to my new car wit flexible with meeting times and knowledgeable about the car and process. There was no upwelling. I was so surprised when I came out to my new car with balloons and a big ribbon. It was the perfect touch. Super friendly group and all for a great price! More
by Boydrose
November 02, 2020
I recently came in and purchased a Ford Expedition I was helped by Morgan and she couldn’t have been more informative. I’m so glad with my purchase we were in and out super quick because that’s what I asked helped by Morgan and she couldn’t have been more informative. I’m so glad with my purchase we were in and out super quick because that’s what I asked for and they delivered above and beyond. More
by Strank
Employees Worked With
October 31, 2020
Very pleased with the buying experience at Imperial Ford. Sales person was knowledgeable and took the time to find what I wanted. They delivered what was negotiated on time. Sales person was knowledgeable and took the time to find what I wanted. They delivered what was negotiated on time. More
by Bilday
Employees Worked With
October 30, 2020
Tony helped me trade in my Hyundai Sonata for a 2014 Nissan Rogue and he could not have been more helpful. With the financing, ensuring the inspection and registration were done quickly and even getting Nissan Rogue and he could not have been more helpful. With the financing, ensuring the inspection and registration were done quickly and even getting some scratches out by helping bringing it down to service. I couldn’t give a more glowing review and I am so grateful we were able to get Tony to help us out! Thanks again ! More
by macleanjames1994
Employees Worked With
October 30, 2020
Tony D was my sales rep and he did a bang up job for me. Went the extra mile for me and guided me through the ins and outs of working with his dealership. Ask for Tony D. Even on his day off, he went int Went the extra mile for me and guided me through the ins and outs of working with his dealership. Ask for Tony D. Even on his day off, he went into the dealership to touch the car that I was interested in to make sure it was still on the lot. More
by brigsy
Employees Worked With
October 29, 2020
Lynda Glassey was my sales rep and was very helpful in assisting me to make my decision to purchase my 2020 Explorer ST. Upon delivery she also made the experience very pleasant with her knowledge of the assisting me to make my decision to purchase my 2020 Explorer ST. Upon delivery she also made the experience very pleasant with her knowledge of the product. I would not only recommend Imperial Ford but also would highly recommend Lynda for a sales rep. More
by solartintri
October 28, 2020
Tony was very knowledgeable and helped find the perfect car for me in my price range. Excelent customer service! I highly recommend Imperial Ford if you're in the market for a new car. car for me in my price range. Excelent customer service! I highly recommend Imperial Ford if you're in the market for a new car. More
by jonathandkolodziej
