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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
July 25, 2024
We had a great experience with our salesperson, Chuck Gjerde. He was very knowledgeable and professional. He was a pleasure to work with throughout the process. Gjerde. He was very knowledgeable and professional. He was a pleasure to work with throughout the process. More
by Tblinn30
Employees Worked With
Chuck Gjerde
July 23, 2024
We were very impressed with our salesperson Chuck. He spend a lot of time imparting his knowledge about the vehicle buying process. He also was very thorough after the purchase in showing us every fea He spend a lot of time imparting his knowledge about the vehicle buying process. He also was very thorough after the purchase in showing us every feature of our new Explorer. We cannot thank him or the rest of the staff at Imperial Ford enough! More
by Mark_regan7
Employees Worked With
Chuck Gjerde
July 10, 2024
It was a pleasure doing business with imperial ford my salesman Chuck Gjerde was very friendly professional down to earth and easy to talk to the dealership had a great selection of new and used ford truc salesman Chuck Gjerde was very friendly professional down to earth and easy to talk to the dealership had a great selection of new and used ford trucks I was looking for everybody I had to deal with couldn’t have been more helpful I would recommend Chuck and imperial ford to anybody looking to buy a new vehicle I couldn’t be happier with my new f250 it was my pleasure doing business with them More
by Drobarge
Employees Worked With
Chuck Gjerde
July 08, 2024
Dave's knowledge and expertise in the industry are truly impressive. He answered all my questions with patience and clarity, making the entire buying process smooth and stress-free. What stood out the most impressive. He answered all my questions with patience and clarity, making the entire buying process smooth and stress-free. What stood out the most was his genuine honesty and transparency; I never felt pressured or rushed into making a decision. Highly recommend going to see Dave Cross at Imperial if you want a smooth experience buying a new car. More
by John
Employees Worked With
July 08, 2024
When it came time to finalize the purchase, Dave guided me through the paperwork efficiently and ensured that all my concerns were addressed. He even followed up after the sale to make sure I was satisfied me through the paperwork efficiently and ensured that all my concerns were addressed. He even followed up after the sale to make sure I was satisfied with my purchase and to answer any further questions I had. More
by emilyc395@gmail.com
Employees Worked With
July 01, 2024
Great place to buy a car. Ali helped us out. He made the process go smoothly we look forward to our next purchase with ali Ali helped us out. He made the process go smoothly we look forward to our next purchase with ali More
by Sasha bastien
Employees Worked With
June 25, 2024
Great experience. Had the pleasure of working with Sean LaBarge. He was awesome very attentive and knowledgeable. He is by far the best salesperson I have ever dealt w Had the pleasure of working with Sean LaBarge. He was awesome very attentive and knowledgeable. He is by far the best salesperson I have ever dealt with when purchasing a vehicle. More
by toochma
Employees Worked With
Sean LaBarge
June 24, 2024
Just had the opportunity to shop several dealerships, in search of a new car. I typically hate the process due to the pressure that the salesmen put on me. this however was a great experience. Sean was very search of a new car. I typically hate the process due to the pressure that the salesmen put on me. this however was a great experience. Sean was very laid back and let me lead. He answered all of my questions and really worked hard to make sure I was taken care of. will definitely go back here again! I am loving my new truck! More
by jessv6714
Employees Worked With
Sean Labarge
June 24, 2024
This dealership is professional and easy to work with. My salesman was Chuck Gjerde. He was knowledgable, low-pressure and made the process very smooth! My salesman was Chuck Gjerde. He was knowledgable, low-pressure and made the process very smooth! More
by scott
Employees Worked With
Chuck Gjerde
June 24, 2024
Chuck Gjerde was very patient and easy to work with. I would surely recommend him to friends and family. He was very willing to find the answers to all of our many questions. Thanks Chuck! I would surely recommend him to friends and family. He was very willing to find the answers to all of our many questions. Thanks Chuck! More
by Heather
Employees Worked With
Chuck Gjerde
