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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
March 01, 2021
I purchased a 2016 Ford Edge from Dave Bertulli. It was an excellent experience and I would definitely recommend him to my family and friends. an excellent experience and I would definitely recommend him to my family and friends. More
by I<3Imperial
Employees Worked With
March 01, 2021
I purchased a 2016 Ford Escape from Dave Bertulli and I am more than happy with the sales experience at Imperial Ford of Mendon MA, I would strongly recommend him to anyone looking for a used or new vehic am more than happy with the sales experience at Imperial Ford of Mendon MA, I would strongly recommend him to anyone looking for a used or new vehicle. More
by Happy customer
Employees Worked With
March 01, 2021
My wife and I were looking for a used Escape. Dean was recommended and was extremely helpful in understanding and meeting our needs. He was professional, very knowledgeable and personable. recommended and was extremely helpful in understanding and meeting our needs. He was professional, very knowledgeable and personable. More
by kabryant49
Employees Worked With
February 28, 2021
Lynda and Mike provide excellent customer service and Joe makes the financing process seem almost fun. There is no pressure, just a friendly staff who are enthusiastic about their vehicles. Lynda finalized makes the financing process seem almost fun. There is no pressure, just a friendly staff who are enthusiastic about their vehicles. Lynda finalized the sale once we decided upon the vehicle and taught us how to use the Ford app and a number of features that our new 2020 Ford F-150 truck has. The whole purchasing of a vehicle was very painless. We are recommending Imperial Ford to our friends and will definitely be going back when we need to replace our other vehicle. More
by iluvttv
February 28, 2021
Tony was great to work with. Very knowledgeable on all aspects of the vehicle and was able to get me the exact truck I wanted. So glad we went with him and looking forward to working with him again. aspects of the vehicle and was able to get me the exact truck I wanted. So glad we went with him and looking forward to working with him again. More
by davidovelman
Employees Worked With
February 22, 2021
Came in for an oil change drove out with a new truck. Traded in my '19 F350 for a "19 raptor more or less on the spur of the moment. Needless to say Tony came up with an offer I couldn't refuse truck. Traded in my '19 F350 for a "19 raptor more or less on the spur of the moment. Needless to say Tony came up with an offer I couldn't refuse More
by Bill
February 17, 2021
I worked with 2 amazing guys to buy my new Ford Bronco Sport. We did not set up an appointment (I know we probably should have) and they were very accommodating. Easily found someone to help us, Vincent, Sport. We did not set up an appointment (I know we probably should have) and they were very accommodating. Easily found someone to help us, Vincent, and he was the easiest person to work with. I've purchased 3 other cars before this one and I've never had such a lovely experience. Price was right, offer on trade-in was perfect and there was no hidden fees. Very upfront and honest. Even delivered to my home since I was so tied up with work....with a big red bow to boot. More
by Gigivp
February 13, 2021
Very satisfied with the service I received. Great customer service from Donny, very friendly. I had two faulty sensors and Donny made sure that the parts were ordered and that the service was perform customer service from Donny, very friendly. I had two faulty sensors and Donny made sure that the parts were ordered and that the service was performed in a timely manner. Would recommend talking to Donny when bringing your car in for service. More
by Stella
Employees Worked With
Donny Hanscom
February 09, 2021
I purchased my 2019 Ford Ranger early fall 2020 and this is my first truck that I have ever purchased. My sales rep (Ali) is and has always had my best interests in hand. I love this truck and will actually is my first truck that I have ever purchased. My sales rep (Ali) is and has always had my best interests in hand. I love this truck and will actually be having the first service today and will leave it with Donnie. Imperial Ford has been my dealership for the past 15 years or so and I will continue to buy from them. More
by deast8269
February 04, 2021
I came into Imperial Ford a few weeks back not sure exactly what I was looking for. My Sales Representative - Morgan, was more than helpful with finding the perfect vehicle to suit my needs. There was exactly what I was looking for. My Sales Representative - Morgan, was more than helpful with finding the perfect vehicle to suit my needs. There was no pressure into buying anything and Morgan found me exactly what I was looking for and more. I would have never thought to consider an Escape but am so glad Morgan had recommended I look into them. The vehicle I have purchased checked off everything I was looking for, plus so many added features all while staying under my price range and keeping low mileage. I am more than satisfied with the help Morgan provided in looking for my new vehicle and would highly recommend her to anyone looking for something new! More
by MacKenzie Baker
