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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
March 18, 2021
I had purchased an F-150 in the Fall of 2020 from Tony and came back to buy a used Expedition. The Expedition had a list items I wanted complete. Needless to say they were all taken care of. Tony has grea and came back to buy a used Expedition. The Expedition had a list items I wanted complete. Needless to say they were all taken care of. Tony has great follow through and is someone I trust and will comeback to in the future. Imperial is lucky to have him. I would highly recommend working with him on a used or new vehicle. More
by Leonard.cumberland
March 16, 2021
Purchased a used vehicle here recently and every step of the process was hassle free. I made an offer that I felt was fair and reasonable, and with very little back and forth I was able to get the car for t the process was hassle free. I made an offer that I felt was fair and reasonable, and with very little back and forth I was able to get the car for that amount. Financed with the dealership, which was also a quick and easy process. My salesman Tony Del Prete and Bob Pierce in finance were friendly and professional. Will certainly return to purchase more cars at Imperial. More
by Fernandes412
March 13, 2021
Lies....all lies and false promises! We have bought many many cars over the years and have never felt more insulted by their constant deceptive promises. Huge mistake going to Imperial Ford and lost 2 futu many cars over the years and have never felt more insulted by their constant deceptive promises. Huge mistake going to Imperial Ford and lost 2 future sales. I know, no big deal to you but I’m so happy to give the sale to a deserving honest dealer. More
by Cgill324
Employees Worked With
March 09, 2021
Dean Chides helped me find a truck that met all my requirements, was in my price range, and took care of any issues that arose. requirements, was in my price range, and took care of any issues that arose. More
by Tim
March 09, 2021
The dealership is a very nice atmosphere. Dean was very helpful, straightforward and personable. I’m very happy with the purchase I made and looking forward to going through their service department in the helpful, straightforward and personable. I’m very happy with the purchase I made and looking forward to going through their service department in the future. More
by Markl1700
Employees Worked With
March 03, 2021
I bought my current Ford Fiesta from Imperial Ford. David Bertulli, my sales rep, made the process of buying a vehicle an easy one. I will be going back there in the future. Out of the three vehicles I've pu Bertulli, my sales rep, made the process of buying a vehicle an easy one. I will be going back there in the future. Out of the three vehicles I've purchased, my Ford is the best vehicle I've driven so far. More
by kbert86
Employees Worked With
March 01, 2021
I was in on February 13th, to trade my truck in. Marc was extremely helpful and nice. I ended up leaving with a 2020 Ford F-150 and I love it. extremely helpful and nice. I ended up leaving with a 2020 Ford F-150 and I love it. More
by andrewgildein875
Employees Worked With
Mike Falco, Marc Barchie
March 01, 2021
I bought a 2017 Ram Truck from Paul. When I first came into Imperial I wasn't so sure I was getting the best deal. After shopping around I quickly realized that I was offered the best deal for this truc into Imperial I wasn't so sure I was getting the best deal. After shopping around I quickly realized that I was offered the best deal for this truck and came back to Imperial to make my purchase. More
by Tom S
Employees Worked With
Owen Mulroney
March 01, 2021
I recently purchased a 2021 Explorer from Imperial Ford. Lynda Glassey was my sales consultant and my experience was great. She was very attentive and knowledgeable and made the whole process very easy. I w Lynda Glassey was my sales consultant and my experience was great. She was very attentive and knowledgeable and made the whole process very easy. I worked with Audie in the Finance Department and he was fantastic as well. Before leaving, Lynda made sure I understood all the car's features (of which there are many) and gave me useful tips. The dealership was large, bright and clean. I would definitely recommend Imperial Ford to anyone interested purchasing a new or used Ford. More
by MattWC
Employees Worked With
