Imperial Ford

On a recommendation from a family member, we worked with Tom D'Andrea at Imperial Ford and couldn't be happier. This was our first time at this dealership and we were interested in a specific F150 they had Tom D'Andrea at Imperial Ford and couldn't be happier. This was our first time at this dealership and we were interested in a specific F150 they had in stock. When we arrived at the dealership, Tom met us outside, had the truck ready for our test drive, took some info from us, handed us the keys, and said "have fun". Upon our return to the dealership, he again came out and met us at the truck, asked if we had any questions then simply let us look the truck over some more at our own pace. Once inside at his desk, there was no pressure at all. We reviewed pricing, trade-in, discounts, financing, and any additional questions we may have had then he left us to decide. We decided to buy the truck and Tom got the process started since it was busy in the dealership that day causing a slight delay in sitting with the Business Manager to complete the financing and purchase. As we waited, Tom sat with us the whole time, explaining the history, the many different makes, car detailing, gas station, and even a diner all under the Imperial name. Being from out of state, Tom explained the process for registering and transferring plates through the Connecticut DMV which would not allow us to drive away with our new truck on that day. Within about a week or so, the dealership made an appointment with CT DMV for the registration and plate transfer and delivered the truck right to our house. If you have not been to Imperial Motors, it is an impressive dealership with many makes under its name all located at the same location along with some additional perks, it's worth checking out. As we did all of this during the current pandemic, we felt safe with social distancing being observed, hand sanitizers available, and only us in the truck during the test drive but unfortunately we were not able to experience the diner on the property - so we'll have to go back and try it. We would definitely recommend Imperial and Tom D'Andrea to anyone looking for a vehicle. More

GREAT DEALER IN THE LITTLE TOWN OF MENDON..LOTS OF TRUCKS TO CHOOSE FROM...VERY FRIENDLY CHECK THEM OUT BEFORE YOU TRY ANYWHERE ELSE. SALES PERSON LYNDA IS OUSTANDING AND IS VERY HELPFUL..DON'T FORGET TO CHE TO CHOOSE FROM...VERY FRIENDLY CHECK THEM OUT BEFORE YOU TRY ANYWHERE ELSE. SALES PERSON LYNDA IS OUSTANDING AND IS VERY HELPFUL..DON'T FORGET TO CHECKS OUT BOB'S ROCKS WHILE YOUR THERE. HE HAS THEM FROM THE RIVER..ALSO I LOVE MY NEW F150 THANKS AGAIN LYNDA...RON More

I worked with Dean Childs. Extremely easy to work with. Doesn't badger you while you're on your test drive or when making decisions. Came back two days later and bought a Ranger. Worked with Audie Jacqu Doesn't badger you while you're on your test drive or when making decisions. Came back two days later and bought a Ranger. Worked with Audie Jacques for the finance. Again, relaxed and easy to work with. More

AMAZING! AMAZING! Over the top salesman, from beginning to end experience ! Thank you Mike Potenza! I will DEFINITELY refer you and be back for every vehicle! to end experience ! Thank you Mike Potenza! I will DEFINITELY refer you and be back for every vehicle! More

Mikey Potenza was the GREATEST salesman ever. I was buying my first car and he made the experience unbelievably enjoyable, fun, relaxing, and overall just amazing. He was so helpful in learning about a buying my first car and he made the experience unbelievably enjoyable, fun, relaxing, and overall just amazing. He was so helpful in learning about all different parts of different cars and is so clearly enthusiastic about his job. He’s the best salesmen ever and everyone who is looking for a new car should go to Imperial Ford and ask for Mikey. I can not say better things about him and can not think of one thing I would change about my experience! Thank you so much! More

I thought I would never find the perfect truck! Good ol Mikey Potenza found me the baddest xxxxx Ford Raptor. Best rig I’ve ever driven. All the bells and whistles! He even personally delivered to my house Mikey Potenza found me the baddest xxxxx Ford Raptor. Best rig I’ve ever driven. All the bells and whistles! He even personally delivered to my house after work one day. He’s simply the best salesman making America great again! More

All I can say is that you've earned a new customer for life. Between the service provided by your salesman Michael Potenza and your finance manager Joe Trocha, I have never had such a good buying experien life. Between the service provided by your salesman Michael Potenza and your finance manager Joe Trocha, I have never had such a good buying experience. Your dealership located the very car I was looking for and Michael updated us every step of the way. The finance process was as quick as can be and everything was explained clearly by Joe. Thank you for making this a top-notch experience with quality products, good pricing and outstanding people. We will be buying our cars from your dealership going forward. PS: By the way, terrific job with all Imperial Ford employees I encountered ensuring a setting. Not everyone is taking such care out there and you are one of the considerate places for sure. More

I came in not sure if I wanted a GMC or a Ford truck. Dean showed me a couple of trucks, and I took a test drive. My time was tight, as I was on break from work. I test drove one day and purchased a c Dean showed me a couple of trucks, and I took a test drive. My time was tight, as I was on break from work. I test drove one day and purchased a couple of days later. The paperwork was very quick, as Imperial tried to accommodate my schedule. I needed a couple of additions to the truck that had to be done off-site. I had my new F-150 a week after I did the paperwork. Dean was very low-key, which I appreciated. It was a positive experience, and I'm happy with my new vehicle. More

Ali was very helpful with helping me figure out what kind of truck to get and what the best options were. He’s very knowledgeable in what he’s selling and was able to answer all my questions. of truck to get and what the best options were. He’s very knowledgeable in what he’s selling and was able to answer all my questions. More

Ali was wonderful to work with. He was extremely responsive and even offer due to travel distance to come out my way to show me all the cool features of the car! responsive and even offer due to travel distance to come out my way to show me all the cool features of the car! More