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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
May 05, 2021
Definitely appreciate the outstanding service...highly recommend Imperial Ford! I just purchased a used vehicle from Imperial Ford. It was a pleasure working with Bob Pierce in the Financing Department recommend Imperial Ford! I just purchased a used vehicle from Imperial Ford. It was a pleasure working with Bob Pierce in the Financing Department. Bob was extremely helpful in obtaining the financing for our car. The process from start to finish was easy, convenient and hassle free. I definitely appreciate the outstanding service, and will be returning to Imperial Ford next time I need to purchase another vehicle. More
by Amy F.
Employees Worked With
May 05, 2021
I had an excellent experience at Imperial Ford. I had to trade in my vehicle unexpectedly and the sales and finance staff made the experience extremely easy. Haley, their sales agent, provided a low pressur trade in my vehicle unexpectedly and the sales and finance staff made the experience extremely easy. Haley, their sales agent, provided a low pressure environment that I really appreciate. I walked away with a new car and financing the same day. I will be returning for my next purchase. More
by Ryanroode7
May 04, 2021
I have nothing but good things to say about Imperial I have nothing but good things to say about Imperial Ford , Mendon! Great costumer service and a variety of vehicles to choose from! Marc Barchie Is I have nothing but good things to say about Imperial Ford , Mendon! Great costumer service and a variety of vehicles to choose from! Marc Barchie Is the salesman who helped me out! Great guy , walked me around to see vehicles that fit what I was looking for and showed me exactly what I wanted!! I 100% recommend them! More
by Daviidaraujjo
Employees Worked With
Marc Barchie
May 03, 2021
Marc was great to work with, he was able to answer all my questions and get me the truck I truly wanted. The whole process was simply and easy. I would recommend them to everyone. questions and get me the truck I truly wanted. The whole process was simply and easy. I would recommend them to everyone. More
by RBJ
May 03, 2021
My wife and I came in to lease a 2021 Bronco, Marc took his time showing them to us until we found the one we wanted. They are a great group at Imperial and I loved the Rock & Roll theme they have there. his time showing them to us until we found the one we wanted. They are a great group at Imperial and I loved the Rock & Roll theme they have there. More
by R.Anderson
May 01, 2021
Top notch, Morgan knows her trucks!. Had a great experience with buying my F150 from imperial, Morgan was very knowledgeable of the vehicle and all the toys that came along with it. She kept me in t experience with buying my F150 from imperial, Morgan was very knowledgeable of the vehicle and all the toys that came along with it. She kept me in the loop throughout the entire purchasing process and was super fast in responding to any questions. More
by edmakin
Employees Worked With
May 01, 2021
Our Salesman Tom D'Andrea made our sales experience enjoyable and stress free. Next week we will be purchasing our third vehicle. Thank you Imperial. enjoyable and stress free. Next week we will be purchasing our third vehicle. Thank you Imperial. More
by Missycast78
April 30, 2021
Morgan Johnson was awesome and incredible to work with! Loved seeing a women crushing the sales department! Definitely contact her and tell her Rj larson sent you! you won’t regret it! Loved seeing a women crushing the sales department! Definitely contact her and tell her Rj larson sent you! you won’t regret it! More
by rjlarz3887
Employees Worked With
April 30, 2021
I came into imperial looking to buy a new truck and Haley was nice enough to show me a few vehicles, Haley was super sweet and knew exactly what she was talking about when it came to the vehicles and all the was nice enough to show me a few vehicles, Haley was super sweet and knew exactly what she was talking about when it came to the vehicles and all the features and promotions going on. This was by far the easiest time I had looking for a vehicle and Haley’s help was outstanding and very knowledgeable. More
by J23mcgrath
Employees Worked With
Haley lescarbeau
April 30, 2021
My elderly mother was looking to purchase a Ford Escape and Mr. O'Malley was very patient, respectful and considerate of her questions. He was very professional and helpful. and Mr. O'Malley was very patient, respectful and considerate of her questions. He was very professional and helpful. More
by terry.banach
Employees Worked With
Brian O'Malley
