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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
June 04, 2021
Worked with Tony at Imperial Ford in the new Mustang Mach E. He was very helpful and made the buying process very easy. He did not try to pressure you into anything and answered all the questions I had. Then E. He was very helpful and made the buying process very easy. He did not try to pressure you into anything and answered all the questions I had. Then when it came time to making the offer and getting the value for the trade this was also handled very easily. Overall the entire process of test driving, to trading in to purchasing the vehicle and going over all the signing of the paper work with the finance options and plans the entire process was stress free and easy. The dealership is very nice as well and all people I interacted with were very polite and helpful. More
by BF
June 02, 2021
Mike Potenza was very knowledgeable and helpful. He made the process of finding and buying a new car genuinely fun and enjoyable. I will definitely be back. the process of finding and buying a new car genuinely fun and enjoyable. I will definitely be back. More
by Ceg982
Employees Worked With
Michael Potenza
May 29, 2021
Ali kehail was fantastic, he was helpfull and very honest, Im feeling lucky because Ali Was my Sales man, this is was the second car I bought it from Ali, and if i want to buy another car in the futur honest, Im feeling lucky because Ali Was my Sales man, this is was the second car I bought it from Ali, and if i want to buy another car in the future I Will go to Ali absolutely. More
by Millville
May 29, 2021
Ali Kehail was our salesman .He took care of us .He was Ali Kehail was our salesman .He took care of us . He was very helpful and answered all our questions. I will come back again for sure. Ali Kehail was our salesman .He took care of us . He was very helpful and answered all our questions. I will come back again for sure. More
by Douglas
May 29, 2021
I worked with Mike DiMella and Dean Childs on the purchase of a custom order F-150 Powerboost. Both were very responsive to questions during the time before the vehicle arrived and the buying proces purchase of a custom order F-150 Powerboost. Both were very responsive to questions during the time before the vehicle arrived and the buying process was smooth. Deal was fair and trade in was at the upper end of the KBB value. Joe in Finance did not try to oversell add-ons. Overall great experience and would go back again, even though it is a bit of a hike from where I live. More
by Nick C
May 28, 2021
We purchased a used car for my daughter and worked with Tony at Imperial. The transaction was easy, no pressure. Car was clean and ready on time! They took care of registration, plates and inspection. Tony at Imperial. The transaction was easy, no pressure. Car was clean and ready on time! They took care of registration, plates and inspection. More
by carlets
Employees Worked With
May 27, 2021
If there were more than 5 stars they would get more. It was refreshing to work with someone that knew their job and actually loved doing it. Mike Potenza went above and beyond from start to finish. This was refreshing to work with someone that knew their job and actually loved doing it. Mike Potenza went above and beyond from start to finish. This is the first time buying a vehicle was an enjoyable experience. Even after the sale was over and we came back for our inspection sticker he was very attentive to our needs. I also need to mention Audie Jacques in Finance who was also a pleasure to work with. More
by dale
Employees Worked With
Michael Potenza, Audie Jacques
May 24, 2021
Just bought a new 2021 Ford Bronco Sport from Imperial Ford and I could not be happier. Dean Childs was excellent, honest, and personable, and kept me in the loop as to the status of my purchase and when Ford and I could not be happier. Dean Childs was excellent, honest, and personable, and kept me in the loop as to the status of my purchase and when I would be able to bring it home. Very pleased with the service and business overall and would highly recommend to anyone looking for a new Ford. More
by galipeauj97
Employees Worked With
May 22, 2021
Dave Bertulli was absolutely amazing with helping us find our new car. We’ve bought multiple vehicles from imperial due to Dave helping us, and we’ll continue to go back! our new car. We’ve bought multiple vehicles from imperial due to Dave helping us, and we’ll continue to go back! More
by Tania Scafuto
Employees Worked With
May 21, 2021
we had a great experience with Imperial Ford our service man was Paul Conti he was pleasant and nice and very informative and helpful.. we would recommend him to all my friends and family as well as all of man was Paul Conti he was pleasant and nice and very informative and helpful.. we would recommend him to all my friends and family as well as all of Imperial Ford. Thank you for all you did for us. More
by Mebjr85
