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Imperial Ford
Mendon, MA
1,002 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
August 23, 2024
I worked with both Dave and Chuck while purchasing my new truck. They were both super helpful and always there to answer any questions I had. truck. They were both super helpful and always there to answer any questions I had. More
by Evan William
August 21, 2024
I have purchased at least eight FORD vehicles from Imperial Ford over the years. For the first several vehicles I worked with Doug Hood, who was a great individual and is sadly missed. More recently, Imperial Ford over the years. For the first several vehicles I worked with Doug Hood, who was a great individual and is sadly missed. More recently, I worked with Dean Childs, on the purchase of a Ford Escape and Brian O'Malley on the purchase of my current 2022 Bronco. They both provided a great experience. I have all my service done at Imperial as well, and have rarely been disappointed. I purchased a Bronco Sport from McGovern Ford and soon regretted not dealing with Imperial Ford. I highly recommend Imperial Ford for Sales and Service. More
by Wayne
Employees Worked With
Other Employees :
Doug Hood (Previous Sales Person), Brian OMalley (Previous Sales Person)
August 17, 2024
We recently worked with Chuck Gjerde on our purchase of a new F150.Chuck was friendly, attentive and professional. We had a general idea of what we were looking for and he was a great asset to help us refine new F150.Chuck was friendly, attentive and professional. We had a general idea of what we were looking for and he was a great asset to help us refine our decision. After several test drives in different vehicles were able to zero in on the right truck for our needs. Great job! More
by dwodonnell
Employees Worked With
Chuck Gjerde
August 15, 2024
Chuck Gjerde was a pleasure to work with and gave us the best deal on my Bronco I will definitely spread the news to our friends to check out Imperial!!! Thank you for making this an easy transaction!! best deal on my Bronco I will definitely spread the news to our friends to check out Imperial!!! Thank you for making this an easy transaction!! More
by Kels12
Employees Worked With
Chuck Gjerde
August 09, 2024
Imperial Ford was incredible to work with. The purchase of our new Bronco was the second car we bought from them and will definitely work with them on future car purchases. Chuck Gjerde was p The purchase of our new Bronco was the second car we bought from them and will definitely work with them on future car purchases. Chuck Gjerde was phenomenal to work with and he sold us both of our cars. The entire Imperial team was great to work with and made the car buying experience a pleasure More
by Bjfrigon
Employees Worked With
Chuck Gjerde
August 06, 2024
We recently purchased a car at imperial Ford. And had the pleasure of working with sales representative Sean L. It was a very pleasurable experience. Sean was very patient, kind, professional. We And had the pleasure of working with sales representative Sean L. It was a very pleasurable experience. Sean was very patient, kind, professional. We were trying to decide between two vehicles, and he never pressed us or pushed us either way. He was very informative, smile a lot, and was very comfortable to be around. Once we decided on the vehicle that of choice, he then walked us through the process, making sure we understood everything along the way. Once we met with the financial office to do the paperwork, Sean was working behind the scenes to make sure our vehicle was washed and cleaned so that we could take it home that night. This was surprised us as it was getting late and almost time to close once we were done the process. Sean pulled the car up And taught us all the features. We understood everything before we left. We love our bronco Sean thank you for all you do. We would use imperial again in the future. This is our second time using them. We hope to see Sean again as he was a great sales person. More
by Ldemers11
Employees Worked With
Sean LaBarge
August 06, 2024
Dave is very knowledgable about commercial sales. He helped me out with some trucks for my business. Thanks to Dave and Imperial. He helped me out with some trucks for my business. Thanks to Dave and Imperial. More
by Sam
Employees Worked With
August 05, 2024
Been wanting a bronco for a while, decided to come into imperial and was greeted by Dave who helped make the process real easy for me. Never felt pressured to buy but knew I was getting a great price on a imperial and was greeted by Dave who helped make the process real easy for me. Never felt pressured to buy but knew I was getting a great price on a great car. Thanks a lot Dave for a good car buying experience More
by Ally
Employees Worked With
