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Imperial Ford
Mendon, MA
1,001 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,001 reviews
July 24, 2021
Lynda was very professional and helpful. She did an excellent job helping me through the process of buying my car. I would highly recommend her. excellent job helping me through the process of buying my car. I would highly recommend her. More
by bluzerl
Employees Worked With
July 23, 2021
Tony DelPrete did a fabulous job helping me to buy a new car. He was patient, answered all my questions and made the purchase a breeze. If you’re looking for a new car, call Tony and you won’t be sorry. car. He was patient, answered all my questions and made the purchase a breeze. If you’re looking for a new car, call Tony and you won’t be sorry. More
by pjdelprete
Employees Worked With
July 22, 2021
Cannot say enough about how great dealing with Imperial was.. Very Quick and Very Efficient. From the Manager, Tony the Salesman, and the Finance Department was.. Very Quick and Very Efficient. From the Manager, Tony the Salesman, and the Finance Department More
by Sandy
July 21, 2021
I came with a goal to upgrade to a truck and Tony did a great job working with me to work out the best deal. AJ in finance also went above staying past close and worked out what he could on his end to get great job working with me to work out the best deal. AJ in finance also went above staying past close and worked out what he could on his end to get the numbers just right. More
by KYLE L.
July 20, 2021
All I can say is that my experience at Imperial Ford was exactly what a car buying experience should be. I had been on the search for a new car for a while. It being my first car buying experience, I wanted exactly what a car buying experience should be. I had been on the search for a new car for a while. It being my first car buying experience, I wanted to make sure to do a bunch of research before I moved forward with a vehicle or dealership. I finally found one at Imperial Ford and made some calls to get the ball rolling. Once I stepped in I was placed in the hands of Dave Bertulli. He was very welcoming, honest, and thorough. After many failed attempts at other smaller dealerships, my wife and I hopped in and knew right away this was the car for us. It was clean, drove great, and felt brand new to us. Dave was ready for us when we got back and made the process smooth and painless. We even saved several hundred off the Original Sticker price without any discussion at all. Next was financing with Ahmad Al-Jallad. He was super personable, fair, and detailed. He got us the perfect loan and was very open, honest and in line with how we wanted to pay for the vehicle. They also do a very thorough inspection and detail before they hand you over the keys. All in all, do yourself a favor and at least check these guys out. You will not be disappointed. More
by usdjhaze
Employees Worked With
July 19, 2021
My wife and I went to the dealership to trade in her current lease. We were greeted at the door by Sales/Lease Consultant Mike Potenza. He was very helpful with explaining the lease buy out program and current lease. We were greeted at the door by Sales/Lease Consultant Mike Potenza. He was very helpful with explaining the lease buy out program and showing us cars he thought we would like to buy. Mike spent time listening to what we were looking for and did a great job finding potential cars. With the help of Business Manager Audie Jacques and Ford Sales Manager Bob Champagne we were able to make a wonderful deal. We were extremely happy with our experience with everyone we met and are looking forward to picking up our vehicle! More
by D Sheehan
July 12, 2021
I recently worked with Lynda Glassey and was very happy with the customer service that I received. Lynda made sure that the car buying process went smoothly. with the customer service that I received. Lynda made sure that the car buying process went smoothly. More
by Ford194
Employees Worked With
July 08, 2021
Imperial was a great car buying experience. Tony was very knowledgeable and helpful throughout the entire process. I strongly recommend giving them a visit. I'm sending all of my friends and family thei very knowledgeable and helpful throughout the entire process. I strongly recommend giving them a visit. I'm sending all of my friends and family their way. More
by Kevinx711
Employees Worked With
July 07, 2021
Working with Tony was a breeze. He made buying my first car so stress free! I will most likely be coming back for another my second one as well! car so stress free! I will most likely be coming back for another my second one as well! More
by Marquis
Employees Worked With
July 06, 2021
My wife and I went to Imperial Ford to look for a new vehicle for our family, Tony DelPrete was very courteous and helpful bringing us to the several buildings to try different vehicles until we found th vehicle for our family, Tony DelPrete was very courteous and helpful bringing us to the several buildings to try different vehicles until we found the one that suited our family. It was a very seamless process and we recommend Tony to friends and family. More
by Randydemaria
Employees Worked With
